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Operations Management > OPM > Flashcards

OPM Flashcards

1
Q

What is the 4Vs?

A

Volume, variety, variation, visibility

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2
Q

How many/which layout types are there?

A

4 - Fixed, function cell, line

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3
Q

What is transformed resources?

A

Materials, information, customers

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4
Q

What is transforming resources?

A

People, facilities (technology, buildings etc.)

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5
Q

What is performance objectives?

A

Cost, dependability, speed, quality, flexibility

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6
Q

Lean operations?

A

Perfect quality, exact when needed, exact quantities, exact where required, at lowest possible cost

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7
Q

Resilience?

A

The ability of a system to return to its original state after being disrupted by an unforeseen incident

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8
Q

Little’s law?

A

Throughput time = Work in progress * Cycle time

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9
Q

Utilization?

A

Utilization = process rate / arrival rate

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10
Q

What influences how the processes needs to be managed?

A

The 4V’s - volume, variety, variation, visibility

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11
Q

What happens if you increase volume, reduce variety, variation and visibility? (Specialization)

A

You most likely will see a reduce in cost

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12
Q

What should the operation strategy reflect?

A

The requirements of the business’s markets

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13
Q

Operations strategy objectives will change depending on…?

A

The stage of the business’s services/product

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14
Q

The process of operations strategy involves…

A

formulation, implementation, monitoring and control

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15
Q

The design of any process should be governed by the…

A

volume and variety it is required to produce

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16
Q

Process types indicate the position of processes on the…

A

volume-variety spectrum

17
Q

The different layout have different…

A

volume-variety characteristics

18
Q

The design of any process should be judged on its…

A

quality, speed, dependability, flexibility, cost and sustainable performance

19
Q

What should you do to avoid bottlenecks?

A

Allocate work equally to each stage in a process

20
Q

What impact does variability have on utilization?

A

Variability results in waiting time and resource under-utilization

21
Q

What happens in the supply chain when demand fluctuates?

A

Progressively amplified

22
Q

The bullwhip effect can be reduced by…

A

information sharing, aligning planning and control decisions, improving flow efficiency and better forecasting

23
Q

What is capacity?

A

Capacity is the maximum level of value-added activity over a period of time that the process or operation can achieve under normal operating conditions

24
Q

Describe scale-effect

A

Scale-effect is when the operating cost reduced as the capacity increases, and all types of operations have scale effects

25
Q

Diseconomies of scale?

A

Increases operating costs above a certain level of capacity

26
Q

Capacity management decision should reflect both…

A

predictable and unpredictable variations in capacity and demand

27
Q

When should you have inventory?

A

When its advantages outweigh its disadvantages

28
Q

What does pull control do?

A

Reduces the build-up of inventory between processes or stages

29
Q

Planing and control activity is a major input to reduce/prevent…

A

Bottleneck processes and activities

30
Q

Focusing on synchronous flow exposes sources of…

A

waste

31
Q

Simple, transparent flow exposes resources of…

A

waste

32
Q

Performance improvement is the ultimate objective of…

A

operations and process management

33
Q

Performance impovements almost always benefits from…

A

continous improvement

34
Q

What is the iron triangle?

A

Quality, cost, time

35
Q

The difficulty of managing a project is a function of its…

A

scale, complexity and uncertainty

Operations Management (1 decks)

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