operations management function Flashcards
operations management
consists of all the activities in which managers engage to produce goods and services.
tangibles
are goods, which can be touched
Kit Kat®
intangibles
includes services, which cannot be touched
Financial Advice
inputs
are resources used in process of production
Time, Money, Information, Labour, Equipment, Raw Materials
transformations
is the conversion of inputs (resources) into outputs (goods or services)
Transformation processes differ between service and product firms.
outputs
refers to the end result of an organisations efforts- the service or product that is delivered or provided to the consumer.
Kit Kat®
productivity
is a measure of efficiency - the amount of output produced compared to the amount of input required in production.
competitive scope
includes the range over which the organisation intends to compete. it may b narrow or broad
facility design and layout
involves planning the layout of workspace to streamline the production process.
Fixed Position Layout
deals with large-scale processes, such as the construction of bridges, ships, aircraft or buildings.
product layout
deals with the manufacturing of goods in mass volume using an assembly line.
Motor Vehicle Production
process layout
deals with high varieties of products by grouping activities, equipment and machinery of similar function together.
best for variety of products. Different functions becomes cells.
materials management
is the strategy that manages the use, storage and delivery of materials to ensue the right amount of inputs is available when required in the operations system.
inventory
is the goods and materials held as stock by an organisation.
materials handling
is the physical handling of goods in warehouses and at distribution points.
production plan
is an outline of the activities undertaken to combine resources (inputs) to create good or services (outputs)
master production scheduling
details what is to be produced and when.
materials requirements planning
involves developing an itemised list of all materials involved in production to meet the specified order.
inventory control
ensures that costs are minimised and that the operations system has access to the right amounts of inputs when required.
just in time
is a materials management strategy that ensures that exact amount of material inputs will arrive only as they are needed in the operations process.
supply chain
is the range of suppliers from which the organisation purchases materials and resources.
quality
refers to the degree of excellence of goods or services and their fitness for stated purpose.
quality control
involves the use of inspections at various points in the production process to check for problems or defects
quality assurance
involves the use of a system so that an organisation achieves set standards in production.
