Operations management

Question 1

Operations objectives can include?

Answer 1

Efficient means of production, Minimise waste, Ensuring quality standards are met, Minimising costs of each phase.

Question 2

Technology development includes the following strategies;

Answer 2

Automation, CAD,CAM,CIM and website development

Question 3

Materials Strategies include the following strategies;

Answer 3

Forecasting, MPS, MRP, JIT

Question 4

Quality strategies?

Answer 4

QA, QC, TQM

Question 5

Waste minimisation strategy?

Answer 5

Lean manufacturing

Question 6

What is an input?

Answer 6

Materials, resources and parts required to make a product.

Question 7

What is a process?

Answer 7

Transformation of the inputs into final product (output)

Question 8

What is an output?

Answer 8

The final product.

Question 9

What is the triple bottom line?

Answer 9

A business measuring its economic, social and environmental performance.

Question 10

What is CAD?

Answer 10

Computer aided design, a computer program that facilitates creation and modification of design.

Question 11

What is CAM?

Answer 11

Computer aided manufacturing, Use computer software to control and manage manufacturing machinery.

Question 12

What is CIM?

Answer 12

Computer integrated Manufacturing, a combination of CAD and CAM

Question 13

What is forecasting?

Answer 13

Refers to the materials management strategy whereby using past patterns for production, future uses of resources are predicted.

Question 14

What is MSP?

Answer 14

Master production schedule, A statement of what the business intends to produce, the quantities and over a set amount of time, taking into account foretasted customer demand and production costs.

Question 15

What is MRP?

Answer 15

Materials requirement planning, Computer based inventory management system.

Question 16

Similarities between master production schedule and Material requirement planning?

Answer 16

Both are planning tools that are used to make the materials planning process more efficient.

Question 17

Differences between master production schedule and material requirement planning?

Answer 17

MPS focus on what the business intends to produce , quantity and when production will occur. MRP focuses on the materials a business intends to order to meet its production requirements.

Question 18

What is TQM?

Answer 18

Total quality management, is a holistic approach in an ongoing organisational wide commitment to quality this is applied to every aspect of the business.

Question 19

What is lean manufacturing/management?

Answer 19

Lean manufacturing/management is a systematic process for the elimination of waste that involves taking out all aspects that do not add value to the end product, only consisting of what is appealing to the customer.

Question 20

Principals of lean manufacturing? (Hint: P.O.T.Z)

Answer 20

Pull, One piece flow, Takt, Zero defects

Question 21

What is Takt?

Answer 21

Takt is the maximum amount of time in which a product needs to be produced to satisfy customer demand. (continuous flow)

Question 22

Global sourcing/Global considerations?

Answer 22

Global consideration is the global sourcing of inputs. Selecting and sing suppliers form an overseas location for the most cost-effective resources/inputs.

Question 23

Issues to be addressed in global sourcing;

Answer 23

Labour costs, environmental impact,exchange rate, tariffs, Location of overseas suppliers.

Question 24

Global outsourcing

Answer 24

When part of the business’s operations are transferred to an external person or business. E.g. Telemarketing