Operations Management

Question 1

If a business is efficient what does it mean?

Answer 1

They produce the maximum amount possible with the minimum input of people and raw material

Question 2

Give three different factors on efficient production methods

Answer 2

The type of product
The level of demand for the product
The cost

Question 3

What is job production and examples

Answer 3

It’s when a firm manufactures individual products.(expensive, long time to male)
I.e ships bridges and furniture.

Question 4

What is batch production and examples

Answer 4

Its when Firms make a batch of identical products.
House building (estate)

Question 5

List three things that a business can do with spreadsheets

Answer 5

Calculate costs
Produce invoices
Keep accounting records

Question 6

What are CAD and CAM, and how have they improved productivity in manufacturing

Answer 6

CAD= Computer Aided Design.
CAM= Computer Aided Manufacture
Improve quality and productivity and reduce human error.

Question 7

Explain three ways computerisation has made businesses more efficient.

Answer 7

Info can be accessed more easily and quickly
More accurate
Tech is improving all the time

Question 8

What are quality awards

Answer 8

Are evidence of high standards

Example is BS 5750, which BSI gives to firms

Question 9

What is trade associations

Answer 9

Membership of certain trade associations can signify that the firm meets particular standards of workmanship.

Question 10

Give six effective customer service

Answer 10

Accurate product information 
Reliability
Dealing with questions and concerns
Fulfilling the order requirements
Delivering on time 
After sales support and warranties