Operations Management

Question 1

What is the difference between an incident and a problem.

Answer 1

A problem is a recurring incident that will need root cause analysis where as an incident is a one off event.

Question 2

What is the disaster declaration ?

Answer 2

A go no go decision by management to allow RTO to start. The work done in RTO costs money so has to be signed off before being allowed to start.

Question 3

What is Maximum Tolerable downtime ?

Answer 3

The maximum amount of time a system can be offline.

Question 4

What are the three distinct phases of MTD ?

Answer 4

Emergency Response, Damage Assessment, RTO

Question 5

What is RPO ?

Answer 5

The amount of data that can be lost expressed as a unit of time

Question 6

What is recovery service level ?

Answer 6

Percentage of production processing power that must be there for the business to function well enough not to cause to great a loss.

Question 7

What is service delivery objective ?

Answer 7

Combination of RTO and RPO - It really means that we are up an running within the recovery service level but we have not yet got back to normal operations.

Question 8

What are the three recovery strategies in the cloud ?

Answer 8

Physical Data Centre - To Cloud, Different Region within Cloud, Another Cloud provider