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Operations Management > Operations Management 101 > Flashcards

Operations Management 101 Flashcards

1
Q

management of systems; processes that creates goods and/or provide services

A

Operations management

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2
Q

Airline Comapny

A

Operations Systems

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3
Q

Activities of OM (7)

A 
Forecasting
Capacity Planning
Scheduling
Managing Inventory
Assuring Quality
Motivation and training
location of Facilities
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4
Q

Production concepts and techniques are applied to a wide range of activities and situations outside manudacturing

A

Ops Management

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5
Q

A term that closely reflects the diverse nature of activities to which its concepts and techniques are applied

A

Ops management

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6
Q

Opinions of experts, consumers

A

Qualitative (Forecasting)

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7
Q

Weather and landing conditions

A

Forecasting

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8
Q

According to managers decision on which cities to provide service for; wherebto locate makor and minor hubs

A

Location of facilities

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9
Q

Of such items as foods and beverages, first aid, pillows and blankets, life preservers

A

Managing inventory

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10
Q

seat demand for flights

A

Forecasting

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11
Q

Growth in air travel

A

Forecasting

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12
Q

Maintain the cash flow and make reasonable profit

A

Capacity Planning

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13
Q

Too fee or too many planes or even right number of planes but in the wrong places will hurt profit

A

Capacity planning

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14
Q

Routine maintenance of pilots and flight attendants

A

Scheduling

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15
Q

Essential in flying and maintenance operations

A

Assuring Quality(TQM)

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16
Q

Emphasis is on safety, efficiency and courtesy

A

Implied Requirements (TQM)

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17
Q

Emphasis in flying and maintenance ops

A

Safety

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18
Q

Emphasis on dealing with customers at ticket counters, check in and telephone services

A

Efficency and courtesy

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19
Q

Motivation and training

A

personal management

HRM

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20
Q

Why study Operations Management?

A
  • OM activities are the core of all bus org
  • Higher percentage or kore jobs are in OM related areas
  • All orgs are interrelated eith OM activities
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21
Q

Core of all business organizations

A

OM activities

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22
Q

Knowledge and skill you can learn in OM (6)

A 
Productivity
Strategy
Forecasting
Wuality
Inventory Control
Scheduling
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23
Q

Enhance managerial Decision Making

A

Quantitative Tools

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24
Q

Functions within Business Organizations

A

Finance
Marketing
Operations Management

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25
Q

Devoted to producinf goods and/or providing services.

A

business organization

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26
Q

Where do goals, products and services similar?

A

In functions and the way they operate

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27
Q

marketing may promote good or servies for which there is no demand

A

unless productions and marketing work together

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28
Q

Funds for expansion or new equipment may not be available

A

finance and production

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29
Q

Consists of all activites related to producing goods or providing services

A

Operational functions

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30
Q

responsible for the creation of goods and services

A

Operations

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31
Q

used to obtain finished goods or services

A

Inputs

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32
Q

Storing, transporting, cutting

A

Transformation processes

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33
Q

To ensure that the desired outputs are obtained, measurements are taken at various points in the transformation process

A

Feedback

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34
Q

Compared with previously established standards to determine whether corrective action is needed

A

Control

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35
Q

Essence of ops function

A

Add value during transformation process

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36
Q

difference between the cost od inputs and the value/price of outputs

A

Value added

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37
Q

securing resources at favorable prices and allocating those resources throghout the organization.

A

Finance

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38
Q

Finance and cooperate by (3)

A

Budgeting
Economic Analysis of investment Proposals
Provision of funds

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39
Q

When do budgets prepared?

A

periodically

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40
Q

prepared to plan financial requirements

A

Budget

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41
Q

Evaluation of alternative investments in plant and equipment requires inputs from both operations and finance people

A

Economic analysis of investment proposals

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42
Q

necessary funding of operations and the amount, timing of funding

A

provisions of fund

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43
Q

Canhelp avoid cash-flow problems

A

Careful planning(provision of funds)

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44
Q

For-profit firms obtain majority of their funds through

A

Revenues generated by sales of goods and services

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45
Q

It consists of sellin and promitng the goods/services

A

marketing

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46
Q

advertising and pricing decisions

A

marketing

47
Q

Assessing customer wants and needs

A

marketing

48
Q

Can provide valuable insight on wha the competitors are doing

A

Marketing

49
Q

supply information on consumer preferences

A

marketing

50
Q

Advance warning if new equipment or skills will be needed for new products/ services

A

Operations

51
Q

Provide info on what funds may be available

A

finance

52
Q

Important pieace of information marketing needs from operations

A

manufacturing or service Lead Time

53
Q

Give customers realistic esimates of how long it will take to dill their orders; the ime necessary to deliver an order or perform a service

A

Lead time

54
Q

Other functions

A 
Accounting
purchasing
personnel
public relations
Industrial engineering
distribution
55
Q

Primary function of an operations manager

A

Guide the system by decision making

56
Q

decisions affects(2)

A

System design

System Operatikn

57
Q

(5) system design decisions

A
  • System Capacity
  • Geographical Location of facilities
  • Arrangements of deptsband placementbof equipment
  • Product and service planning
  • Acquisition of equipment
58
Q

System capacity

A

System design

59
Q

Geographical location of facilities

A

System design

60
Q

Arangements of depts and placement of equipment

A

System design

61
Q

Profuct and service planning

A

System design

62
Q

Acquisition of equipment

A

System design

63
Q

Decisions that usually, but not always, require long term commitments

A

System design

64
Q

(5) System Operations

A
  • Management of personnel
  • Inventory planning and control
  • Scheduling
  • project management
  • Quality Assurance
65
Q

Management of personnel

A

System Operation

66
Q

Inventory planning and control

A

System Ops

67
Q

Scheduling

A

System Ops

68
Q

Project management

A

System Ops

69
Q

Quality Assurance

A

System Ops

70
Q

Operations manager is more involved in_____ than relating to system deign.

A

day to day operating decisions

71
Q

Costs, space, capacities and quality are directly affected by

A

Design decisions

72
Q

The output of production systems can range from highly standardized ti highly customized.

A

Degree of Standardization

73
Q

there is a high degree id uniformity in goods or services

A

Standardized Output

74
Q

Radios, Televisions, Computers, Newspapers, Canned goods, Automobile tires, Pennandbpencil

A

Standardized Goods

75
Q

Automatic car washes, televised newscast, taped lectures, commercial airline service

A

StandardiEd Service

76
Q

means that the product or service is designed for specific case or individual

A

Customized Output

77
Q

Eyeglasses, Window glasses

A

Customized goods

78
Q

Tailoring, taxi rides and surgery

A

Customized servies

79
Q

systems with_____ can generally take advantage in such a way that it contributed to higher volume and lower unit costs.

A

Standardized output

80
Q

Each job is sufficiently different

A

Custom systems

81
Q

Workers must be more skilled, moves slower and less susceptible to mechanism.

A

Custom systems

82
Q

Type of Operations (5)

A 
Single or large scale product/services
continuous process
customized
batches
mass prodution
83
Q

results in tangible product

A

Production of goods

84
Q

Implies an act/ intangible

A

Service

85
Q

Manufacturing and service are often similar in terms of ____ is done but different in terms of ____ it us done.

A

what,how

86
Q

goods-oriented

A

Manufacturing

87
Q

More in service than manufacturing

A

Customer contact

88
Q

Uniformity of input and output

A

Manufacturing

89
Q

Labor contents of job

A

service

90
Q

Straightforward in manufacturing

A

Measurement if productivity

91
Q

more important and challenging in service

A

Quality assurance

92
Q

key figure in the system

A

Ops manager

93
Q

he has the ultimate responsibility for the creation of goods or provision of services

A

Ops manager

94
Q

Operations managers must coordinate the use of resources through

A

Management process

95
Q

Total Quality Management (5)

A 
Leadership
Teamwork
Empowerment
Continuous improvement
Customer satisfaction
Training
96
Q

Continuous improvement

A

Kaizen

97
Q

5 functions of HRM

A
  • Job analysis
  • Acquisition of Hr
  • Maintenance
  • Development
  • research
98
Q

Duties and responsibilites

A

Job description

99
Q

Qualifications (job analysis)

A

Job specification

100
Q

factors of prodcution;resources

A

Input

101
Q

storing belongs to

A

transformation process

102
Q

when theres a defect in the product

A

Backward movement in transformation procsess

103
Q

It is important to have control

A

Feedback

104
Q

3 steps of control

A

Set a standard
Implemet such standard
if theres gap, take corrective actions
if theres no gap, contiuous improvement

105
Q

what should be

A

Standard

106
Q

what was done

A

performance

107
Q

the reason why the customers buy your product; cost of input is equivalent with the bemefit the customers get

A

Value added

108
Q

Two items in the budget

A

Anticipated revenues

Expenses

109
Q

Capital (2)

A

Equity

Borrowings

110
Q

cusotmer satisfaction

A

product

111
Q

cost

A

price

112
Q

convenience

A

place

113
Q

movement of product

A

place

Operations Management (6 decks)

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