Operations Improvement Flashcards
Red Queen Effect
idea that struggle for survival never gets better
Radical breakthrough improvement
major and dramatic change
Continuous improvement
improving performance which assumes many small incremental improvements steps
PDCA cycle
Plan, Do, Check, and Act
DMAIC
Define, Measure, analyze, improve, and control
Business process re-engineering (BPR)
the idea that operations should be organized around the total process which adds value for customers
Total Quality Management (TQM)
puts quality and improvement at the heart of everything that is done by an operation
Six-Sigma
disciplined methodology of improving every product, process and transaction
Cause- affect diagram
structure the brainstorming that can help to reveal the root causes of problems
Pareto diagrams
attempts to sort out the important few causes from the trivial many
Why-why analysis
pursues a formal questioning to find root causes of problems
