Operations Improvement Flashcards
The Red Queen Effect
Improvements & innovation by having competitions. Doing this to survive.
Breakthrough & continuous improvement
Breakthrough: Major & dramatic change. High investments
Continuous: Small improvement steps.
Structure of improvement ideas
The elements: Fundamental ideas of what improve operations
The approaches: Shapes how improvement should be accomplished
The improvement techniques: Step-by-step techniques, methods & tools can be used
The management: How the process of improvement is managed.
The elements
Improvement cycles: An never-ending process of repeatedly questioning the work. PDCA cycles.
Customer centricity: Idea of asking “What is good for the customer”.
Waste identification: Eliminate waste. Activity that does not add value
Approaches
Business process re-engineering: Radical redesign to achieve dramatic improvement. Measure performance. Lean, flow, customer-focus etc. all contribute to BPR concept
Total quality management(TQM): Improvement covers the whole organization.
Six Sigma: Deliver products when promised with no defects for customer satisfaction. Eliminate defects by tight design specification. Specification range should be +-6.
Techniques
Input/output analysis, flow chart, scatter diagrams, Pareto diagrams, why-why analysis(5 why’s), cause-effect diagrams: method of helping to search for the root causes of problems.
