Operations Flashcards
Benefits of ensuring Quality
Higher prices can be charged
Less customer complaints/less returns
Improved reputation
Increase sales/ repeat sales
Will give the customers confidence when purchasing the product
Proves the product has met an agreed level of quality
Job production
Exact customer specifications can be met
Customer specifications can be changed mid production
Normally hand made goods
Batch production
A GROUP of identical products are made at once. Production is then stopped and cleaned before a group of highly similar products are made
Used when a variety of one product is demanded.
Flow production
The production passes through various stages with parts being added at each stages
When all goods are exactly the same
Job ads & disads
Exact customer specifications can be met
Customers specifications can be changed mid production
High prices can be charged
Disads
Costs not recovered until job is finished
Timely to produce products
High wage bill for skilled employees
Batch ads and disads
Ads
Can be made to customer specifications
Work in progress goods can be made
Bulk buying discounts
Disads
Change of batch means idle time while machinery is cleaned and reset
Employees tasks are repetitive
Problems with 1 good means the whole batch has the problem
Flow ads & disads
Ads
Bulk buying discounts
Machinery can work 24/7 without breaks
High automation = less flaws and errors
Disads
High set up costs
Low staff motivation as employees skills aren’t being used
High demeans required.
ICT and technology and operations
Epos
-Show current inventory levels
Email
-Place order for raw materials from your supplier
-complain about the quality of your raw materials so your supplier
Website
-Comparison of suppliers prices
-Track deliveries of suppliers
HRM ICT
Create a job description/ personal specification/ applications using word
Email contract of employment or changes in legislation
Website - so employee can download their
application form
Database - store employees records
Maslow physiological
Basic needs which are for example, food and shelter.
Can be satisfied through basic pay
Maslow
Safety and security needs
Job security and safe working environment
Can be satisfied through a permanent contract
Maslow
Social (love and belonging)
Needs where most people want to belong to a group.
Can be satisfied by working with colleagues who provide them with support/ team work/ communication
Maslow self esteem
Receiving recognition for a job well done
A promotion might achieves
Praise the employee
Self actualisation is when people realise their potential
May be measured by the extent of success and it challenge at work
