Operations

Question 1

Job production

Answer 1

A one off and can charge a high cost as its unique

Question 2

Batch production

Answer 2

Batches Varied to meet the needs of the customers

Question 3

Flow production

Answer 3

Larger quantities produced by uses of machinery. Stages

Question 4

Automation

Answer 4

A production involving machinery.

Question 5

Robotics

Answer 5

The use of robots in the process

Question 6

Quality

Answer 6

Refers to the product being fit for purpose

Question 7

Recall

Answer 7

When a fault occurs within a product meaning the products needing to be taken back into the business to be repaired.

Question 8

Returns

Answer 8

Good which the customer takes back to the shop

Question 9

Quality assurance

Answer 9

The whole business checking quality

Question 10

Quality control

Answer 10

Inspector

Question 11

Face to face

Answer 11

Involves direct contact between the buyer and seller

Question 12

Telesales

Answer 12

Sales completed over the telephone

Question 13

E-commerce

Answer 13

Buying and selling electronically .

Question 14

Customer service

Answer 14

The employees give advice

Question 15

After sales service

Answer 15

Service to provided to the customer after they have bought the product

Question 16

Product knowledge

Answer 16

The employee knows about the product they are selling

Question 17

Customer engagement

Answer 17

Where the employee communicate with the customer.