Operations Flashcards
Identify the 2 strategic roles of operations
Cost leadership, Goods/service differentiation
What does FIFO stand for?
First in First out
What are the 3 parts of Quality Management?
Control, Assurance, Improvement
What are the 2 outputs of operations processes
Customer Service, Warranties
What are the 3 transformed resources
Materials, Information, Customers
what are the 4 influences of the transformation process
Volume, Variety, Variation in demand, Visibility ( customer contact)
What are two Outputs ?
Customer service, Warranties
What is Operations?
Operations refers to the transformation processes that are involved in a business either manufacturing a product or providing a service
what is the influence regarding global sourcing?
Globalisation
How is Blackmore’s environmentally sustainable?
Eco Krill
How is ZARA environmentally sustainable?
- Use energy efficient lighting
- Biodegradable bags or paper bags
- Line of eco cotton
- Stopped using toxic chemicals in their fabric
What are the 8 influences on operations management?
Globalisation, Technology, Quality expectation, Cost-based competition, Government policies, Legal regulation, Environmental sustainability, Corporate Social Responsibility.
Identify 2 transforming resources
Facilities, Human resources
What does economies of scale refer to ?
To cost advantages that can be created as a result of increase in scale of business operations
What are the business INPUTS in transforming goods(products)
Ideas, information, natural resources, raw material, labour resources, capital in the form of machinery, technology and equipment.
What are the performance objectives of operations strategies?
Quality, Speed, Dependability, Flexibility, Customisation, Cost
What are the business INPUTS in transforming goods(services)?
Skill, education, time, qualifications, materials and technology.
define globalisation and the impacts it may place on a business
Globalisation refers to processes of increasing connections and relationships worldwide, for example Blackmores are able to source inputs globally. Globalisation impacted Blackmores access to higher quality ingredients, broaden/ increased competition as well as enabling cheaper product exports and supplies.
What is a transformed resource ? give examples
are inputs that are changed or converted into something else as a component or a finished good or service
- Raw materials
- Information
- Customers
What transformed resources does Blackmore’s use?
- Raw materials: krill oil
- Information (internal and external): recipes, R and D, Therapeutic Goods administration
- Customers: information of trends, what sells? what doesn’t?
Explain how technologies are used in operations processes
Technologies such as assembly line production, robotics , CAD and CAM
What is Globalisation?
Refers to the process of increasing connections and relationships worldwide.
What is Corporate Social Responsibility?
Refers to the practice of a global business taking steps to achieve objectives in addition to financial return.
What is social responsibility?
Involves recognition of the impact of business operations on society and community and taking steps to protect and sustain environment resources.
What are 2 ways Zara uses technology?
POS technology on customer changes, inventory management.
What is transforming resources ? give examples
resources that remain in the business and are applied to the inputs to change them to add value
- Human Resources ( employees and labour)
- Facilities ( office and machinery)
