Operations

Question 1

Identify the 2 strategic roles of operations

Answer 1

Cost leadership, Goods/service differentiation

Question 2

What does FIFO stand for?

Answer 2

First in First out

Question 3

What are the 3 parts of Quality Management?

Answer 3

Control, Assurance, Improvement

Question 4

What are the 2 outputs of operations processes

Answer 4

Customer Service, Warranties

Question 5

What are the 3 transformed resources

Answer 5

Materials, Information, Customers

Question 6

what are the 4 influences of the transformation process

Answer 6

Volume, Variety, Variation in demand, Visibility ( customer contact)

Question 7

What are two Outputs ?

Answer 7

Customer service, Warranties

Question 8

What is Operations?

Answer 8

Operations refers to the transformation processes that are involved in a business either manufacturing a product or providing a service

Question 9

what is the influence regarding global sourcing?

Answer 9

Globalisation

Question 10

How is Blackmore’s environmentally sustainable?

Answer 10

Eco Krill

Question 11

How is ZARA environmentally sustainable?

Answer 11

• Use energy efficient lighting
• Biodegradable bags or paper bags
• Line of eco cotton
• Stopped using toxic chemicals in their fabric

Question 12

What are the 8 influences on operations management?

Answer 12

Globalisation, Technology, Quality expectation, Cost-based competition, Government policies, Legal regulation, Environmental sustainability, Corporate Social Responsibility.

Question 13

Identify 2 transforming resources

Answer 13

Facilities, Human resources

Question 15

What does economies of scale refer to ?

Answer 15

To cost advantages that can be created as a result of increase in scale of business operations

Question 15

What are the business INPUTS in transforming goods(products)

Answer 15

Ideas, information, natural resources, raw material, labour resources, capital in the form of machinery, technology and equipment.

Question 16

What are the performance objectives of operations strategies?

Answer 16

Quality, Speed, Dependability, Flexibility, Customisation, Cost

Question 17

What are the business INPUTS in transforming goods(services)?

Answer 17

Skill, education, time, qualifications, materials and technology.

Question 18

define globalisation and the impacts it may place on a business

Answer 18

Globalisation refers to processes of increasing connections and relationships worldwide, for example Blackmores are able to source inputs globally. Globalisation impacted Blackmores access to higher quality ingredients, broaden/ increased competition as well as enabling cheaper product exports and supplies.

Question 19

What is a transformed resource ? give examples

Answer 19

are inputs that are changed or converted into something else as a component or a finished good or service

• Raw materials
• Information
• Customers

Question 20

What transformed resources does Blackmore’s use?

Answer 20

• Raw materials: krill oil
• Information (internal and external): recipes, R and D, Therapeutic Goods administration
• Customers: information of trends, what sells? what doesn’t?

Question 21

Explain how technologies are used in operations processes

Answer 21

Technologies such as assembly line production, robotics , CAD and CAM

Question 22

What is Globalisation?

Answer 22

Refers to the process of increasing connections and relationships worldwide.

Question 23

What is Corporate Social Responsibility?

Answer 23

Refers to the practice of a global business taking steps to achieve objectives in addition to financial return.

Question 24

What is social responsibility?

Answer 24

Involves recognition of the impact of business operations on society and community and taking steps to protect and sustain environment resources.

Question 25

What are 2 ways Zara uses technology?

Answer 25

POS technology on customer changes, inventory management.

Question 26

What is transforming resources ? give examples

Answer 26

resources that remain in the business and are applied to the inputs to change them to add value

• Human Resources ( employees and labour)
• Facilities ( office and machinery)