Operations

Question 1

Operation Management Department Functions

Answer 1

• Design
• Planning
• Quality
• Managing the supply chain
• Production
• Procurement

Question 2

Why do businesses set operation techniques

Answer 2

• Act as a flow for decision making & effort
• Success or failure can be measured
• Improve efficiency

Question 3

What is quality

Answer 3

Achieving or exceeding the required level of quality is also essential for a successful business

Question 4

Ways of measuring the achievement of quality

Answer 4

Scrap defect rates: A measure of poor quality
- Reliability; How often something goes wrong
- Customer satisfaction, complaints or loyalty

Question 5

Flexibility definition

Answer 5

The ability to change operations in a way

Question 6

Ways the business can change its operations

Answer 6

Product flexibility: Being able to switch production from one to another

Volume flexibility: Being able to change the level of output

Mix flexibility: Being able to produce a wide range of alternative versions of a particular good/source

Delivery flexibility: Being able to adapt quickly to changes in turning and volume

Question 7

Delivery Flexibility

Answer 7

Being able to adapt quick to changes in living and volume of delivering to customers

Question 8

Volume Flexibility
And why might this need to happen

Answer 8

Being able to change the level of output

Due to changes in demand

Question 9

Mix flexibility

Answer 9

Being able to produce a wide range of alternative versions of a good or service

Question 10

Product flexibility

Answer 10

Being able to switch production from one to another