Operations Flashcards
Role of Operations Management
Strategic Role of Operations
Management - (cost leadership, good/service differentiation).
Goods and/or services in different industries
Interdependence with other key business functions
Operations Influences
GTQCGLEC
Globalisation
Technology
Quality Expectations
Cost-Based Competition
Government Policies
Legal Regulations
Environmental Sustainability
Corporate Social Responsibility (CSR)
- The difference between legal
compliance and ethical
responsibility
- Environmental sustainability
and social responsibility
Operations Processes
Inputs
Transformation Processes
Outputs
Inputs (Operations Processes)
Transformed Resources
- Materials
- Information
- Customers
Transforming Resources
- Human Resources
- Facilities
Transformations Processes (Operations Processes)
VVVV - Volume, Variety, Variation In Demand, Visibility
Sequencing and Scheduling - Gantt Charts, Critical Path Analysis
Technology, Task Design, Process Layout
Monitoring, Control, Improvement
Outputs (Operations Processes)
Customer Service
Warranties
Operations Strategies
PNS OTI QOG
Performance Objectives
New Product or Service Design
and Development
Supply Chain Management
Outsourcing
Technology
Inventory Management
Quality Management
Overcoming Resistance to change
Global Factors
Performance Objectives (Operations Strategies)
Acronym (Queen Sits Down F0r Chocolate Cake/ QSDFCC)
Quality
Speed
Dependability
Flexibility
Customisation
Cost
Supply Chain Management
(Operations Strategies)
Logistics
E-commere
Global sourcing
Technology
(Operation Strategies)
Established
Leading Edge
Inventory Management
(Operations Strategies)
Advantages and Disadvantages of holding stock
First-In-First-Out (FIFO)
Last-In-FIrst-Out (LIFO)
Just-In-Time (JIT)
Quality Management
(Operations Strategies)
Quality Control
Quality Assurance
Quality Improvement
Overcoming Resistance to change (Operations Strategies)
FPRRRI
Financial Costs
Purchasing New Equipment
Redundancy Payments
Retraining
Reorganising Plant Layout
Inertia
Global Factors (Operations Strategies)
Global Sourcing
Economies of Scale
Scanning and Learning
Research and Development
