Operational Procedures Flashcards by Adrianne Varner

What is the MOST important environmental concern inside a data center?

Humidity

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What component must be disposed of using special procedures to meet environmental regulations?

Notebook battery

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Your company replaces employees’ laptop computers with new models every three years, leaving you with old laptop batteries. What is the BEST way to handle the disposal of these batteries, assuming no specific guidance from local authorities?

They must be recycled

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Your area frequently faces brownouts or blackouts during electrical storms. Which components can you add to your network rack to protect your servers from these power interruptions?

UPS

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John is a sales representative at a computer company that sells customized laptops. He is creating a ticket to address a problem with a malfunctioning laptop purchased by a key customer who needs it for an urgent project. Which element in the ticket can John include to help the support team quickly assess the urgency of resolving this issue?

Severity level

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You created a system image of your Windows 11 laptop before updating several applications. The image is saved on an external hard drive. After updating one of the applications, your laptop requires a restart, but during reboot, an error occurs, preventing the system from starting. You attempt to restore the system image from the external hard drive, but the restoration fails. What must you do before you can successfully restore your Windows 11 system from the system image?

Use a recovery disc to restore the operating system

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Which two tools are commonly used for cleaning the interior of a computer?

Compressed air
Natural bristle brush

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In which asset management phase would you evaluate whether an asset will replace an existing one and assess its potential impact on the current network and users?

Procurement

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What BEST describes a Security Policy?

A document or collection of documents that provide information about an organization’s network security.

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What is the appropriate method for cleaning metal contacts, such as those on expansion cards?

Denatured isopropyl alcohol

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Which are included in a network topology diagram? (Two answers)

The relationship between remote locations and the WAN links that connect them.
The location and IP addresses of hubs, switches, routers, and firewalls.

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Which status in a ticketing system signifies that an issue has been resolved and is pending customer acknowledgement?

Solved

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Which protects a computer system from electrostatic discharge while handling computer components?

Anti-static wrist wrap

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What action should you take to safeguard your data before installing system updates, adding new applications, or making other changes to your computer?

Back up your computer

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Which tools can help prevent ESD damage when working with computer components?

Antistatic pad and wrist strap

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While completing a change order form, what is the plan called that outlines how you will restore hardware and software to their original state if the change is unsuccessful?

Backout plan

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What documents are typically completed and approved prior to the start of a project? (3 answers)

Project plan
Budget
Risk Assessment

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Which policy outlines who has access to specific company resources and details any restrictions on their use?

Acceptable Use Policy (AUP)

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What can bring in airborne particles, such as dust or smoke?

Negative pressure systems

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Which should be handled with caution due to high operating temperatures? (2 answers)

Components within a laser printer
Printing head in a dot matrix printer

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What should be your top priority when responding to emergencies and hazardous situations?

Ensure the safety of people in the area

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Which accurately characterizes the grandfather backup in a grandfather-father-son (GFS) rotation scheme?

A full backup that is stored offsite

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Which devices are MOST susceptible to problems associated with ESD? (2 answers)

Memory
Processor

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Your organization is expanding into an adjacent office, and you’ve been assigned the task of running cables to connect the new space with the existing one. Which document should you consult to ensure that the new cables will not be affected by or cause interference with the existing infrastructure?

Floor plan

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In which asset management phase would tasks like installing updates, applying patches, or upgrading hardware components, such as hard drive, typically occur?

Operations

What is true about CRT monitors?

CRT monitors should be discharged before disposal.

A hard drive is best stored in what?

Static shielding bag

Which device can store large amounts of electricity, even when unplugged?

CRT monitor

Which operating system uses Time Machine backup program?

macOS

Katie is an IT engineer responsible for managing the environment in her company's data center in Houston, TX. While replacing the server's motherboard, she observes signs of corrosion on the original one. What is the BEST course of action to address the corrosion problem?

Decrease the humidity in the data center.

To prevent ESD while replacing internal computer components, you secure an anti-static wrist wrap to your wrist. Where should the other end be attached? (2 answers)

1. Metal area on the computer case 2. Anti-static mat

Which aspect on the change management process examines how the proposed change will align with the organization's overall mission and strategy?

Purpose of the change

Your company is located in a rapidly growing area, leading to several brownouts due to increased demand on the power grid. Concerned about potential damage to your computers, particularly the servers, your manager has tasked you with finding a solution. Which of the following devices would you recommend as the BEST option for protecting the computers?

UPS

Jackson, who worked in the HR department, left the company two months ago due to a downsizing initiative. Now, with a new VP of HR at the helm, Jared has been rehired as a manger in the same department. As the new IT system administrator, your responsibility is to restore all of Jackson's accounts, including his network access, email, software, and VPN. However, you find that none of these accounts are currently available. What steps should have been taken during Jackson's off-boarding process to ensure that his accounts remained accessible for a certain duration?

The accounts should have been disabled instead of deleted.

What method is used to ensure proper ventilation in a server room?

Hot and cold aisles

Your U.S.-based company recently acquired an older office building where employees are now working. While setting up desktop computers, you encounter a workstation with a nearby wall outlet that only has two prongs. All the metal-enclosed desktop computers require three-prong power cords. What is the BEST way to proceed with setting up this specific desktop computer?

Find a different outlet that uses three prongs

You are the IT administrator for a small startup, and Lee's computer has two internal hard drives running Windows 11. She's worried about accidentally deleting personal files or facing a hard drive failure in the future, potentially losing her data. With limited resources available due to the company's size and budget, which of the following options would BEST safeguard Lee's files?

Back up her files using File History

Which status in a ticketing system indicates that a ticket has been assigned and is currently being addressed by an individual?

In-progress

An administrator sets up the Time Machine application on macOS devices and creates scripts using the tar command on Linux systems. Which best practice is the administrator demonstrating?

Scheduled backups

Which is a myth regarding electrostatic discharge (ESD)?

If you can't feel ESD, the surge is not sufficient to harm computer components

Which feature should you look for when selecting vacuum cleaner for your cleaning kit?

Non-static generation

Which tool would be the BEST choice for securing cable wiring to a patch panel?

Punch down tool

What are information assets? (2 answers)

1. Databases 2. Files

You work for a large company with over 1,000 computers, all using wireless mice and keyboards. As a result, your company uses a significant number of alkaline batteries. When these batteries can no longer power the devices, you need to determine the best way to dispose of them. What is the simplest method for handling these used batteries, unless local regulations suggest otherwise?

They can be thrown in the trash

What device help protect equipment from temporary, above-normal voltages?

Surge protector

James, a system administrator at a clinic, is responsible for managing all internet-connected devices (IoT devices) within the facility. The clinic recently acquired IoT-enable heart-rate monitoring devices, and James must add them to the inventory management database. Which asset management phase is James currently engaged in?

Deployment

Which document specifies the communication of standards, procedures, and baselines to ensure employees can perform their jobs safely and effectively?

User Education and Awareness Policy

What BEST describes the primary role of Tier 1 support operators?

They gather information about a problem and perform basic troubleshooting

What compares the data found in the last full backup with the current content and uploads one the changes?

Synthetic backup

Tommy works in the graphic arts department and has been approved to upgrade his video card. The new card has arrived, and you are ready to begin replacing the old one in his workstation. What should you do first to ensure your personal safety during this upgrade?

Disconnect power

When should you not wear an ESD wrist strap?

When working with high-voltage components

What safety advantages come from encasing cables that run across the floor? (2 answers)

1. Reduces tripping accidents 2. Prevents wear

Which process of tracking and managing an organization's assets?

Asset management

Which part of the change management process specifies how you will return affected systems to their original state if your implementation fails?

Backout plan

Which action could cause the MOST permanent physical harm to you?

Looking into the end of a fiber optic cable

Jenn's workstation is overheating, and she decides to open it out clean out any dust buildup to address the issue. Which methods can Jenn safely use to remove the dust? (2 answers)

1. Use short bursts of compressed air to clean delicate components 2. Use a special vacuum to clean dust from all hardware components

What two additional functions does a typical UPS provide beyond safeguarding a computer from under-voltages?

1. Protects from over-voltages 2. Conditions the power signal

Your company offers testing services to assist clients in identifying and addressing performance issues with their software and e-commerce platforms before launch. To ensure accurate testing, a significant number of computers, sometimes hundreds, are needed. Recently, you've observed that the lights in the testing lab appear dimmer than usual and occasionally flicker. Which electrical term MOST ACCURATELY describes the condition you are likely experiencing?

Brownout

What tools can be used to protect user data on a Windows 11 system? (2 answers)

1. File History 2. Backup and Restore (Windows 7)

Which tool would you use to grab and lift small objects?

3-prong holder

Although it requires 3,000 volts or more of electrostatic discharge (ESD) for a person to feel it, much lower levels can harm computer components. What is the minimum voltage of ESD that can potentially damage a computer component?

100 volts

Which procedure should be included in the offboarding process when terminating an employee's relationship with the company? (2 answers)

1. Disable electronic access for the employee 2. Collect physical access items from the employee

Why should you store backup media offsite?

To prevent the same disaster from affecting both the system and its associated backup media

Who needs to approve a change before it is initiated? (2 answers)

1. Customer 2. Change board

What does occasional beeping from the UPS mean?

The computer is running on the UPS battery power

What are the proper techniques for safely lifting heavy objects? (2 answers)

1. Bend your knees and keep your back straight 2. Lift with your legs

What occurs during asset deployment?

Recording of asset tag information

Where could a company employee find out how to reset a password or change their voicemail message?

Knowledge base

Which types of devices should be connected to a surge-protected-only outlet on a UPS unit instead of a battery backup outlet?

Laser printer

To enhance safety at your workplace and meet regulatory requirements for handling hazardous materials, you've been tasked with gathering Material Safety Data Sheets (MSDS) for all chemicals used in your shop. What is the best way to acquire these documents?

Download them from the chemical manufacturer's website

What tool is utilized to document and track technical issues, monitor their resolution progress, and confirm complete resolution?

Ticketing system

ESD is most likely to occur in what type of environment?

In a cool, dry atmosphere

You are working on a computer and have dropped several screws into hard-to-reach areas. Which tool would be most effective for retrieving these small screws?

Extension magnet

A security incident is currently affecting your company's network, and you've identified that a computer system connected to the network is involved. You're uncertain about the extent of the damage to the network systems or data. What is the FIRST action you should take?

Stop the attack and contain the damage by disconnecting the system from the network

You want to implement a backup rotation scheme for your Windows system that retains data for 30 days, with the data from the 31st day replacing the data from the first day. What type of backup rotation should you use?

First In, First Out (FIFO)

What is the BEST way to dispose of printer cartridges?

Return them to the manufacturer for recycling

You need to find out which kind of laws might apply to your network's operations. Which document type would you consult?

Regulation

What rating is used to determine the size of a UPS when ordering one for each PC in a remote office?

Volt-Amp (VA) rating

Which section of a change order form would include the desired outcomes of a project?

Scope of change

Which method of hard drive destruction employs a powerful magnetic pulse to erase data?

Degaussing

What is an important aspect of evidence gathering in response to a security incident?

Back up all log files and audit trails

Jim, a mobile device user, is permitted to connect his personal tablet to the company network. Which policy outlines the measures in place to safeguard company data on Jim's tablet?

BYOD Policy

What method of hard drive destruction runs the risk of releasing toxic by-products?

Incineration

Which method for destroying hard drives is effective only on mechanical hard drives?

Drilling

What should you do when disposing of a computer?

Reformat the hard drive

Which formatting type in MS Windows prevents data recovery by overwriting the contents of hard drive sectors?

Standard format

What document is issued by companies that conduct secure device/document disposal?

Certificate of destruction

Which format type in MS Windows does not erase disk data?

Quick format

Which formatting types typically be performed be performed by a user intending to reinstall an OS? (3 answers)

1. Quick format 2. Standard format 3. High-level format

What format type describes the initial hard drive format typically performed at the factory by the drive manufacturer?

High-level format