Operational Excellence Best Practices Flashcards
How do you determine what your priorities are?
Everyone needs to understand their part in enabling business success. Have shared goals in order to set priorities for resources. This will maximize the benefits of your efforts.
OPS 1:
How do you structure your organization to support your business outcomes?
Your teams must understand their part in achieving business outcomes. Teams need to understand their roles in the success of other teams, the role of other teams in their success, and have shared goals. Understanding responsibility, ownership, how decisions are made, and who has authority to make decisions will help focus efforts and maximize the benefits from your teams.
OPS 2:
How does your organizational culture support your business outcomes?
Provide support for your team members so that they can be more effective in taking action and supporting your business outcome.
OPS 3:
How do you design your workload so that you can understand its state?
Design your workload so that it provides the information necessary across all components (for example, metrics, logs, and traces) for you to understand its internal state. This enables you to provide effective responses when appropriate.
OPS 4:
How do you reduce defects, ease remediation, and improve flow into production?
Adopt approaches that improve flow of changes into production, that enable refactoring, fast feedback on quality, and bug fixing. These accelerate beneficial changes entering production, limit issues deployed, and enable rapid identification and remediation of issues introduced through deployment activities.
OPS 5:
How do you mitigate deployment risks?
Adopt approaches that provide fast feedback on quality and enable rapid recovery from changes that do not have desired outcomes. Using these practices mitigates the impact of issues introduced through the deployment of changes.
OPS 6:
How do you know that you are ready to support a workload?
Evaluate the operational readiness of your workload, processes and procedures, and personnel to understand the operational risks related to your workload.
OPS 7:
How do you understand the health of your workload?
Define, capture, and analyze workload metrics to gain visibility to workload events so that you can take appropriate action.
OPS 8:
How do you understand the health of your operations?
Define, capture, and analyze operations metrics to gain visibility to operations events so that you can take appropriate action.
OPS 9:
How do you manage workload and operations events?
Prepare and validate procedures for responding to events to minimize their disruption to your workload.
OPS 10:
How do you evolve operations?
Dedicate time and resources for continuous incremental improvement to evolve the effectiveness and efficiency of your operations.
OPS 11:
