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ICT Gcse Final revision > Online Goods and services > Flashcards

Online Goods and services Flashcards

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1
Q

What is Online shopping?

A

Buying and selling of goods and services using website accessed through the internet

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2
Q

How do online shops work?

A

Website displays the goods for sale
Customer places product in the shopping basket
Customer selects check out
Payment is made and confirmed
Goods and services are despatched and delivered to customer.

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3
Q

State 4 features of Online booking system

A

1) Images provided of products
2) 24/7 availability
3) Comparison of prices to similar products
4) Customer reviews of products

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4
Q

What are 3 advantages of Online shopping?

A

1) You can shop all day every day
2) Greater variety of products
3) You don’t have to leave the house.

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5
Q

What are 3 disadvantages of Online shopping?

A

1) You cannot pay using cash
2) You cannot see or touch products or try on clothes
3) You need internet access and computer skills

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6
Q

How does Online shopping affect lifestyle?

A

1) Reduced carbon footprint

2) Available any rime for people who work unsocial.

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7
Q

How does Online shopping affect?

A

1) They don’t have to pay expensive high street rental prices
2) Greater range of products.

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8
Q

How does a Online auction work?

A

1) Seller and bidder create online accounts
2) Seller supplies a description and photograph of an item for auction.
3) The bidder with the highest bid at a scheduled time wins the item.
4) The bidder is obliged to buy the item they have won in the auction.
5) The seller and bidder exchange emails to arrange payment and delivery.

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9
Q

Give 3 features of Online auctions.

A

1) Bidders can search for items they want
2) Secure payment is arranged by the auction site
3) Bidders can see status of their bids.

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10
Q

What are benefits of Online auctions?

A

1) Search easy for goods they want

2) Third party payment options for secure payments

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11
Q

State two benefits to the seller of selling on an online auction.

A

1) No need for a physical shop to sell items

2) Can sell as many or as few as they want to?

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12
Q

Give 2 drawbacks of accessing news and information online.

A

1) Content presented as news but which is not from a reputable source may be biased or untrue
2) People who don’t have access to the internet may miss out on important news

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13
Q

Heather works long hours. Give 2 advantages to Heather of an online banking system over telephone banking?

A

1) She can view all transactions including historical ones

2) She can access her bank details from any location with an internet connection 24/7.

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14
Q

What does online gaming allow people to do?

A

enables players to connect via the Internet and interact with each other.

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15
Q

What do players need to avoid lag when gaming?

A

Players need a high bandwidth and low latency Internet connection to avoid lag when gaming.

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16
Q

On demand video services how mean what ?

A

now mean that streaming media is very popular

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17
Q

What is streaming better for?

A

better for live performances and shows and saves disk space.

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18
Q

Sarah has just started gaming online. She creates an online account. Explain one benefit to Sarah of doing this.

A

She can personalize her character, which can be saved for future generations.

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19
Q

Give 2 benefits of an on-demand entertainment.

A

1) Does now use as much local storage

2) Do not have to wait for media to download before playing.

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20
Q

What is a Central server?

A

Runs the game software and streams each player’s position and actions to all players over the internet.

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21
Q

Sarah has just started gaming online. Describe how actions of Sarah’s character are communicated to other players.

A

Sarah’s computer sends messages about her action to a central server that tracks the movement of all the players. The server the transmits these messages to all the other players’ computer

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22
Q

Why do most business operate online?

A

As fixed costs are cheaper online so they can be more profitable.

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23
Q

Sally wants to sell her products online. State three advantages to sally of selling her products online rather than in a shop.

A

1) She can work from any location
2) Low overheads
3) She can sell to people around the world

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24
Q

What are advantages to retailers for operating online?

A

1) No need to distribute goods to shops

2) The organisation can be located wherever it likes.

25
Q

What are disadvantages to retailers for operating online?

A

1) Need a delivery service and the facilities to handle returns
2) Customers limited to those with access to the internet and who can pay electronically.

26
Q

What is a Transaction?

A

A transaction occurs every time you buy or sell something.

27
Q

What is Transactional data?

A

It is information collected about that sale or purchase.

28
Q

What is Personalised information stored in?

A

Cookies (small text file)

29
Q

What is the value of transcational data on a commerical value?

A

1) It allows the organisation to keep a record of your purchases.
2) Rich source of information about customer shopping habits and preferences.

30
Q

Name 2 types of transcational data collected.

A

1) Purchase price

2) Details of the items purchased.

31
Q

What is transactional data used for?

A

1) To understand customers’ buying habits and to see trends in sales
2) To create personalized marketing such as coupons for products that customers are likely to purchase.

32
Q

Explain 2 reasons Why do organisations use Internet advertising?

A

1) Cheaper than traditional advertising

2) It reaches a wide range of customers.

33
Q

What is Viral marketing?

A

when an organisation creates interesting and entertaining content that making people want to ‘pass it on’ to their friends using social networking, email and texts.

34
Q

Why do business use Viral marketing?

A

1) It is cheap

2) Memorable;e content means that people remember brand name.

35
Q

Describe two ways in which a company could use personalisation techniques to persuade people to buy their products?

A

Send personalised emails based on transcational data

2) They could offer recommendations based on what you have viewed or purchase

36
Q

Name 3 ways of paying online.

A

1) Credit and Debit cards
2) Online bank transfer
Online coupons and online gift vouchers

37
Q

When paying online what are the 4 details you have to give?

A

Card number
Cardholder’s name
CCV code
Expiry date of the card

38
Q

What is the difference between Debit and Credit cards?

A

Debit cards take payment directly from a customers’ account. Credit cards are like borrowing money from the bank, customers need to pay the money back later, often with interest.

39
Q

What does the Credit card Verification mean?

A

Entering this code means that the person must have seen the credit card (so it enhances security).

40
Q

What is Consumer protection all about?

A

is all about the laws that exist to protect the rights of people who are buying things.

41
Q

What is a 7 day cooling of period when buying from online?

A

this means orders can be cancelled up to seven working days after receiving an item.

42
Q

What is a Locally installed software?

A

means that a program is installed on your computer

43
Q

What are 2 advantages of Locally installed software?

A

1) Works without being online

2) You control access to the computer so security is good.

44
Q

What are 2 disadvantages of Locally installed software?

A

1) Takes a large amount of file space

2) All data is stored locally so it must be backed up.

45
Q

What is Hosted software or Software as a service?

A

this is not installed on the users machine – instead, they use the Internet to access the program (like Google Documents, instead of Microsoft Word).

46
Q

What are 2 advantages of Hosted software?

A

1) Software doesn’t take up any file space on your computer

2) Allows users from different parts of the world to work on the same document at the same time.

47
Q

What are 2 disadvantages of Hosted software?

A

1) Cannot work without internet connection

2) Response time depends on network speed.

48
Q

What is Proprietary software?

A

It is developed by a company and you usually have to pay to use it on your computer online e.g. Microsoft word.

49
Q

What is Open source software?

A

Developed by vounteers who gradually improve it, it is free to use on your computer or online.

50
Q

Some SaaS are now free which threat comemrical providers so what do commercial providers do in response to that?

A

1) Provided software bundled in when you buy a computer. (software applications installed)
2) Made their products more appealing and or better quality by including more facilties and functions.

51
Q

What is Local data storage?

A

Is when your files are stored on the digital device you are using.

52
Q

What is Online data storage?

A

Is when your files are stored on a server elsewhere which you access using the internet (in the cloud)

53
Q

What is an advantage of local storage?

A

Data can be accessed quickly

54
Q

What is a Disadvantage of Local storage?

A

You are responsible for keeping the data safe.

55
Q

What is a advantage of Online storage?

A

The data is available anywhere you have internet access and browser.

56
Q

What is a disadvantage of Online storage?

A

You need an internet connection to get access to your data. This can be frustrating if the connection is slow.

57
Q

What is a Search engine?

A

A search engine is a computer program that searches for web content that contains or is tagged with key words.

58
Q

Describe one way in which users can refine web searches to improve the validity of results?

A

Add more keywords to narrow down the search.

ICT Gcse Final revision (6 decks)

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