one punch man Flashcards
Father of Marketing
Philip Kotler
Vision
wants to be or how it wants
Tactical Planning
the short-term actions and plans to implement the strategy
Customer Value
the relationship between benefits and the sacrifice necessary to obtain those benefits
perceived value=perceived benefit
customer value
General Need Description
the characteristics and quality of the needed item (2nd step)
Marketing Environment
company must take into consideration (micro & macro)
Relationship Concept
improving long-term relationship with CURRENT customers
New Task
buyer purchases a product or service for the first time
Market Density
number or people within a unit of land like census tract
Mission
purpose and what it does to achieve its vision
Marketing KPIs
used to check that the marketing activities of a company are on track
Market Segmentation
groups that have common needs or will respond similarly
Marketing Plan
a written document that acts as a guidebook of marketing activities for the marketing manager
Straight Rebuy
routinely re-order without any modifications
Relationship Marketing
long-term relationship with LARGER customer
Examples of Behavioral
occasion, benefit sought, user status, usage rate
Behavioral
based on knowledge, attitudes, uses or responses to a product
Psychographic
personality characteristics, motives, lifestyles and geodemographic
Customer relationship
long-term customer retention than acquiring large numbers of new and potentially single-transaction customers
Business Buying Process
- Problem Recognition
- General Need Description
- Product Specification
- Supplier Search
- Supplier Selection Process
- Order Routine Specification
- Performance Review
Strategy
plan from reaching a specific goal
Marketing goals
what results the company wants to achieve with its marketing efforts
Marketing Design
• Product research
• Consumer research
• Packing research
• Pricing research