One Minute Manager

Question 1

What kind of people produce good results?

Answer 1

People who feel good about themselves

Question 2

How can you easily define a problem?

Answer 2

Just explain what people are doing, or not doing, that’s causing the problem.

Then define what you would like to be happening.

Question 3

What’s the difference between complaining and a problem?

Answer 3

If you cannot describe what you want to be happening, you don’t have a problem yet: you are just complaining.

A problem only exists if there is a difference between what is actually happening and what you desire to be happening

Question 4

How should Goals be written?

Answer 4

In one paragraph on a single page with due dates

Should be able to be reviewed in one minute

Question 5

What are the 3 secrets of the one-minute manager?

Answer 5

One-minute Goals

One-minute Praisings

One-minute Redirects

Question 6

How do you do a 1-minute praising?

Answer 6

1. Catch someone doing something right.
2. Praise them as soon as possible
3. Tell them precisely what they did right.
4. Tell them how good you feel about what they did and how it helps
5. Pause: allow them to feel good
6. Encourage them to do more of the same
7. Tell them you have confidence in them and support their success

Question 7

How do you do a one-minute redirect?

Answer 7

1. Redirect as soon as possible
2. Confirm the facts first and review the mistake together. Be specific.
3. Express how you feel about the mistake and it’s impact on results
4. Be quiet to allow people time to feel concerned
5. Remind them that they are better than their mistake
6. Remind them that you have confidence and trust in them and support their success
7. When the redirect is over, it’s over

Question 8

What common mistake do managers make about people on their team?

Answer 8

That they know what to aim for.

Question 9

How should you review your goals?

Answer 9

Take a minute to look at your goals. Then look at your Newaygo see if it matches your goals.

Question 10

Describe a systematic process you can use to apply selective criteria to decision making

Answer 10

1. Describe the opportunity being offered to you
2. What are 3 minimum criteria for this opportunity to be considered?
3. What are the ideal criteria for this opportunity to be approved?
   > must pass all 3 minimums and 2/3 ideal

Question 11

What 3 questions can you ask when deciding on career opportunities?

Answer 11

1. What am I deeply passionate about?
2. What taps my talent?
3. What meets a significant need in the world?