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SF Certs > OMS Admin Accreditation > Flashcards

OMS Admin Accreditation Flashcards

1
Q

Which preferences are required to successfully run Order Management?

Select 2 answers:

  • Enable Enhanced Commerce Orders
  • Enable Order Summaries
  • Enable Negative Quantity
  • Enable Optional Price Books for Orders
A
  • Enable Enhanced Commerce Orders
  • Enable Negative Quantity
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2
Q

Which options are valid ways to create a playground org for OMS?

Select 2 answers:
- Scratch Orgs
- Simple Demo Orgs
- Trial Orgs (Environment Hub)
- Open a support ticket

A
  • Scratch Orgs
  • Trial Orgs (Environment Hub)
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3
Q

Once Order Management features are activated where should the admin go next?

A. Setup > Tab Settings
B. App Launcher and then Commerce
C. Setup > Activate Commerce
D. App Launcher and then Order Management

A

App Launcher and then Order Management

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4
Q

An admin has been working with a Trial Org which is going to expire in a few days. What should the admin do next?

A. Contact the Account Executive
B. Email Global Consulting Partners
C. File a case in the Partner Community
D. Go to Trailhead and make a new playground

A

File a case in the Partner Community

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5
Q

When is the most appropriate time to use a Process Builder?

a. When you need to start a behind-the-scenes business process automatically
b. Automate a guided visual experience
c. When you need more functionality than is available in Process Builder or Flow Builder
d. Build the more complex functionality as invocable Apex methods

A

When you need to start a behind-the-scenes business process automatically

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6
Q

Which two times are appropriate for using Flow Builder? Select 2 answers

  • Automating very basic if-then scenarios without nested logic
  • Adding more functionality for a behind-the-scenes process than is available in Process Builder
  • Creating an invocable action from scratch without writing code
  • Automating a guided visual experience
A
  • Adding more functionality for a behind-the-scenes process than is available in Process Builder
  • Automating a guided visual experience
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7
Q

What is the difference between an Installed Flow and a Sample Flow?

a. Installed Flows are provided as examples of the product’s capabilities and best practices whereas Sample Flows are out-of-box and upgraded with each release
b. Installed Flows represent all of the custom implementations that partners can carry out whereas Sample Flows are out-of-box and upgraded with each release
c. Sample Flows are provided as examples of the product’s capabilities and best practices whereas Installed Flows are out-of-box and upgraded with each release
d. Sample flows represent all of the custom implementations that partners can carry out whereas Installed Flows are out-of-box and upgraded with each release

A

Sample Flows are provided as examples of the product’s capabilities and best practices whereas Installed Flows are out-of-box and upgraded with each release

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8
Q

Which systems must Delivery Methods typically align with? Select 2

  • Commerce Storefront (B2C or otherwise)
  • Biometric Security
  • Warehouse Management
  • Point of Sale
A
  • Commerce Storefront (B2C or otherwise)
  • Warehouse Management
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9
Q

An admin needs to implement a new Payment Method. What should the admin evaluate in relation to Payment Gateways and Payment Processors?

a. An Apex implementation will need to be written as Payment Methods have nothing to do with Payment Gateways and Payment Processors
b. A new Payment Gateway needs to be adopted since each Payment Method needs its own Payment Gateway
c. A new Payment Processor needs to be adopted since each Payment Method needs its own Payment Processor
d. Ensure the new payment method will support the existing payment gateway and payment processor

A

Ensure the new payment method will support the existing payment gateway and payment processor

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10
Q

What should an admin consider when picking reason codes for the Order Product Summary Change object?

a. Different flow routes can be followed to service customers precisely
b. All returns should follow the same path regardless of reason to keep the system maintainable
c. Multiple reason codes are not required since the default Unknown value can be used for everything
d. All returns can be treated as damaged

A

Different flow routes can be followed to service customers precisely

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11
Q

An Administrator submits a JSON Payload in Workbench to create some Product records in Salesforce Order Management. The first submission results in success, but the second submission of the same Payload results in and error. What could be the possible cause of the error?

a. the Product Reference Number and other unique identifiers must be updated
b. The payment data must be updated
c. The stock levels in the org are updated from the first execution
d. There is no order placed so far for the given Product

A

the Product Reference Number and other unique identifiers must be updated

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12
Q

An Administrator is asked to create Orders in Salesforce OMS using Workbench. Order requires dependent records to be created first like Product and Price Book. How should the administrator approach this?

a. Use the Salesforce REST APIs via Workbench to create dependent Records independently and then create the Order Record referencing those objects
b. The admin needs to create dependent records manually in the org and then use Workbench to create the Order because it is not possible to do all of this using Workbench alone
c. Use the Composite API to wrap all REST calls into one Composite API call
d. Use Developer Console because Workbench can import and export data, but not call APIs

A

Use the Composite API to wrap all REST calls into one Composite API call

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13
Q

What are two major benefits of using the Composite API? Select 2 answers.

  • It can perform several operations with only one round trip across the network
  • It gives you a SOAP contract for implementations
  • It eliminates programming errors around individual objects which may lead to limit exceptions
A
  • It can perform several operations with only one round trip across the network
  • It eliminates programming errors around individual objects which may lead to limit exceptions
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14
Q

What will happen in the Order Management org if an order payload is submitted for a fulfillment location that does not exist?

a. The Order Summary will be created and an exception will be thrown
b. The Order will be created but the Order Summary will not be created
c. The Order Summary will be created and annotated with a Process Exception
d. The Order Summary will be created but the Order will not be created

A

The Order Summary will be created and annotated with a Process Exception

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15
Q

An Admin wants to add some Actions & Recommendations for agents to use on Fulfillment Orders. Which steps are required to set this up? Select 3 answers.

  • Make a new Lightning Record Page
  • Create a New Deployment
  • Drag the Actions & Recommendations component on the page
  • Save the page
  • Configure a sub-flow
A
  • Create a New Deployment
  • Drag the Actions & Recommendations component on the page
  • Save the page
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16
Q

An admin makes a visually guided flow for support agents, picks the Actions & Recommendations component in Lightning App Builder and goes to drag it on to the page, finding that they cannot save it. What is the most likely cause?

a.The flow is not active
b. The flow is not shared
c. The deployment was not made
d. The package was not deployed in Workbench

A

The deployment was not made

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17
Q

An admin suspects that recent edits made to a flow have created a defect. The admin has data points available to use as inputs and would like to reproduce the scenario. What can the developer do next?

a. Open the Flow and select Attach Debugger, Provide the Order Reference Number, Select Attach
b. Open the Flow, Select Debug with Inputs, Provide the Order Number, Select Run
c. Open the Flow, Select Debug, Provide the input values, Select Run
d. Open the Flow and select Attach to Live Session and Provide the Order Number

A

Open the Flow, Select Debug, Provide the input values, Select Run

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18
Q

Where should a service agent go first to initiate changes related to an Order in Order Management?

a. Order Details
b. Order Summary Details
c. Fulfillment Order Details
d. Change Order Details

A

Order Summary Details

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19
Q

Where can the admin find the Billing Customer Name as it relates to an Order Summary?

a. Order Summary Lookup (Contact) BillToContactId
b. Order Summary Lookup (Account) BillToAccountId
c. Order Summary Lookup (Payment) Billing Name
d. Order Summary Lookup (Account) Contact.BillToAccountId

A

Order Summary Lookup (Contact) BillToContactId

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20
Q

Where can an admin find information about promotional discounts involved in an order placed through B2C Commerce?

a. Order Adjustment Group Summaries Tab
b. Order Adjustment Group Summaries Related List
c. Promotion Adjustment Group Summaries Tab
d. Promotion Adjustment Group Summaries Accordion

A

Order Adjustment Group Summaries Related List

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21
Q

Where can an agent find details about the individual items that comprise an order and their statuses?

a. Order Payment Summaries
b. Order Product Summaries
c. Fulfillment Orders
d. Actions & Recommendations

A

Fulfillment Orders

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22
Q

What is one advantage of querying an Order Summary using the composite API?

a. The entire request payload is only SOQL and does not require JSON
b. You can provide a CSV payload as well as JSON
c. The request can be structured in a way to provide meaningful hierarchy
d. You can still use the sObjects API

A

The request can be structured in a way to provide meaningful hierarchy

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23
Q

An admin has added attributes to the Order and Order Summary objects and wants to see a SOAP contract to get an idea of what has changed in order to make the proper REST calls. Where can this be done?

a. Add the navigation option APIs to the Lightning navigation in the Order Management Application
b. Go to SOAP in Setup, pick the objects of interest and then choose Download XSD
c. Go to API in Setup and choose Generate Enterprise WSDL
d. Look at the online Data Model documentation

A

c. Go to API in Setup and choose Generate Enterprise WSDL

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24
Q

An admin is working on a project and needs to ensure that the Orders coming from B2C Commerce honor business rules identically with Order Management. This validation needs to happen before the Order Summary object is created. In what ways can the admin work with a development team to implement this requirement? Select 2 answers.

  • Throw a Process Exception when the Order fails the validation rules
  • Handle this in the Commerce System originating the Orders
  • Use an AppExchange solution
  • Ask the developers to write an Apex class with the validation rules and expose it as an Invocable Action
A
  • Throw a Process Exception when the Order fails the validation rules
  • Ask the developers to write an Apex class with the validation rules and expose it as an Invocable Action
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25
Q

An admin keeps trying to query something using Workbench. The admin is 100% certain that the payload is correct but receives errors about missing objects. Which options are the most likely cause? Select 2 answers.

  • The version needs to be adjusted
  • Workbench requires an upgrade
  • Workbench is pointed at the wrong environment
  • Permissions to the object were removed in the environment
A
  • The version needs to be adjusted
  • Workbench is pointed at the wrong environment
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26
Q

Which options are the main types of building blocks when working in Flow Builder? Select 3 answers.

  • Elements
  • Async processes
  • Connectors
  • Data lookups
  • Resources
A
  • Elements
  • Connectors
  • Resources
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27
Q

How is the risk of overwriting customizations made to standard flows mitigated?

a. Admins must back up all of their flows before each seasonal release is applied to the org
b. Standard flows are shipped with each seasonal release with a new name
c. Customizations can only be made to copies of the standard flow so the changes are not overwritten
d. Admins can do a merge and compare to pull in only the changes they want

A

Customizations can only be made to copies of the standard flow so the changes are not overwritten

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28
Q

Which is a standard flow?

a. Refund Items
b. Return Items
c. Restock Items
d. Reimburse Items

A

Return Items

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29
Q

Which is a standard flow?

a. Capture Items
b. Allocate Items
c. Cost Allocate Items
d. Cancel Items

A

Cancel Items

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30
Q

Which functions are covered in the Fulfillment Sample Package? Select 2 answers.

  • Set up CDNs
  • Generate Invoices
  • Generate Receipts
  • Import ASNs
  • Import Shipping Manifest
A
  • Generate Invoices
  • Import ASNs
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31
Q

Which class in the Fulfillment Sample Package represents an Advanced Shipping Notice for a fulfillment order line item?

a. ASNElement
b. AdvanceShippingNotice
c. AdvanceShippingNoticeDetail
d. AdvanceShippingDetail

A

AdvanceShippingNotice

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32
Q

What conditions must be met on a Fulfillment Order in BatchCreateInvoicesAndEnsureFunds for it to be passed along to the ConnectApi.OrderSummary.ensureFundsAsync() method? Select 2 answers.

  • Status = Pending
  • Status = Fulfilled
  • InvoiceId = “Unassigned”
  • InvoiceId = Null
A
  • Status = Fulfilled
  • InvoiceId = Null
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33
Q

Which batch classes are available in the Sample Fulfillment Flow packages? Select 2 answers.

  • BatchExportFulfillmentOrders
  • BatchImportASNs
  • BatchExportASNs
  • BatchImportFulfillmentOrders
A
  • BatchExportFulfillmentOrders
  • BatchImportASNs
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34
Q

An admin is trying to integrate a new Payment Gateway in the Salesforce Order Management org. Which option represents the best practice for approaching this?

a. Design and implement the Payment Gateway using the platform tools and capabilities
b. Check if there is a solution on AppExchange for the given Payment Gateway
c. Check for a free solution on community and other help sites
d. Open a support case in the Partner Community

A

Check if there is a solution on AppExchange for the given Payment Gateway

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35
Q

Which statements are accurate about Process Exceptions? Select 3 answers.

  • They are native Salesforce Objects which can be used with Reports, Filters and other platform capabilities
  • They are a Custom Object which should be used from Apex code
  • They are used in Order Management to identify deviations and exceptions in business processes
  • Permissions and access can be managed for them so that only relevant personnel have access to the data
  • They do not support the addition of custom attributes
A
  • They are native Salesforce Objects which can be used with Reports, Filters and other platform capabilities
  • They are used in Order Management to identify deviations and exceptions in business processes
  • Permissions and access can be managed for them so that only relevant personnel have access to the data
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36
Q

The Northern Trail Outfitters (NTO) admins are trying to find ways to utilize Process Exceptions to identify issues in Orders so they can manually triage or fix them. Which of the following are required for this? Select 3 answers of the 5 below

  • Create a Process Exception in Flows or in Apex when encountering something which is not customary to the normal path in business processes
  • Process Exceptions cannot be created in Flows so get a developer to create custom Apex implementation that identifies Orders needing attention
  • Attach the Process Exception being created to the required object and set the “Included in Order Summary” field
  • Use regular expressions to define rules that identify the affected Orders and then have a developer write Apex code to fix the problems
  • Assign the Process Exceptions to owners in the team and provide appropriate access to staff
A
  • Create a Process Exception in Flows or in Apex when encountering something which is not customary to the normal path in business processes
  • Attach the Process Exception being created to the required object and set the “Included in Order Summary” field
  • Assign the Process Exceptions to owners in the team and provide appropriate access to staff
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37
Q

An admin wants to deploy certain pages in Order Management to approved mobile devices. Which steps are the recommended approach for this? Select 2 answers.

  • Install the Salesforce mobile app from Apple Store or Google Play
  • Use the mobile publisher to create an app
  • Save the pages with the options of both Desktop and Phone applied
  • Build a custom application on Heroku calling the APIs
A
  • Install the Salesforce mobile app from Apple Store or Google Play
  • Save the pages with the options of both Desktop and Phone applied
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38
Q

A developer has deployed a new Lightning Web Component to an authorized org for all admins to use. What should an admin do next to use the component on a page?

a. Go to the page, edit it and drag the new component onto the page
b. Go to Deploy LWC in Setup
c. Create a Metadata API (MDAPI) conversion file with the Command Line interface (CLI) then go to the page and adjust the positioning
d. Navigate to the Page, Click on the “Custom Component Editor,” Click “Publish” on the new component in the list and adjust the positioning

A

Go to the page, edit it and drag the new component onto the page

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39
Q

Which components can be used to modify the user experience in the Order Summary detail page? Select 3 answers.

  • Related List - Single
  • Related List - Double
  • Accordion
  • Tabs
A
  • Related List - Single
  • Accordion
  • Tabs
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40
Q

What is one suggested way to add immediate value to tracking a process visually against statuses on a page?

a. Add the Path component

b. Add the Recent Items component

c. Add the Create Care Request component

d. Add the Highlights Panel component

A

Add the Path component

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41
Q

Which are general report types in Salesforce? Select 2 answers.

Standard

Summary

Custom

Analysis

A

Standard

Custom

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42
Q

How are standard reports created?

Go to Reports in Setup

Go to Reports in App Launcher

They are not created - they are activated in Report Features in Setup

They are not created - they come with Salesforce by default

A

They are not created - they come with Salesforce by default

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43
Q

In what ways can a custom report be created? Select 2 answers.

  • Create a custom report in Setup
  • Create a custom report from scratch
  • Customize a standard report
  • Install the custom reporting package from Salesforce labs
A
  • Create a custom report from scratch
  • Customize a standard report
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44
Q

How is access to reports and dashboards controlled?

  • Through custom permission sets
  • Through roles
  • Through profiles
  • Through folders on the Reports tab
A

Through folders on the Reports tab

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45
Q

An admin has made a new custom report and wants to add a Report Chart component to the Order Management App’s Home Page. Although it is saved, the admin is unable to select the new report for use in the Report Chart. What is the most likely cause?

  • The report lacks a grouping
  • The report was saved in the wrong folder
  • The report needs to be shared
  • The report needs time to synchronize before it can be referenced
A

The report lacks a grouping

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46
Q

Which settings are available under setup > Order Settings?

A
  • Enable Orders
  • Enable Reduction Orders
  • Enable Negative Quantity
  • Enable Zero Quantity
  • Enable Enhanced Commerce Orders
  • Enable Optional Price Books for Orders
  • Enable Order Events
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47
Q

Which Order Setting can conflict with Change Orders?

A

Enable Reduction Orders

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48
Q

When does the Create Order Summary Flow run?

A

An autolaunched flow that runs when an Order record is created or updated, and its StatusCode is Activated.

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49
Q

When does the Process Exception flow run?

A

An autolaunched flow that runs when a Process Exception Event platform event is created.

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50
Q

When does the RMA Create Credit Memo and Ensure Refunds Flow run?

A

Return Order record with lifecycle type Managed is updated and its StatusCategory is Closed.

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51
Q

What are the default statuses (in order) of the Order Summary object?

A

Created

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52
Q

What types of interactions are there with Fulfillment Systems?

A
  • Automated or manual
  • Synchronous or asynchronous
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53
Q

Which flows require the user to select a reason for Order Servicing?

A

Cancel Item,
Discount,
Return Item,
Even Exchange

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54
Q

What object has the Reason field that is used for Order Servicing?

A

Order Product Summary Change

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55
Q

What object has the Reason for Return field that is used for RMA (Return Merchandise Authorization)?

A

Return Order Line Item

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56
Q

Which two objects must the Reason field picklist values match?

A

Order Product Summary Change Reason field
Return Order Line Item Reason for Return field

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57
Q

What are the categories of Order Fulfillment Types?

A
  • Physical
  • Drop Ship
  • Digital
58
Q

What are the default Fulfillment Types for Digital fulfillments?

A
  • Download
  • Email
59
Q

If you are starting a business that helps companies incorporate Salesforce into their day-to-day business, what kind of Salesforce partnership makes the most sense?

A. An AppExchange partner, so you can help with systems integration
B. An AppExchange partner, so you can sell apps on AppExchange
C. A consulting partner, so you can provide expert advice on the Salesforce platform
D. A consulting partner, so you can provide support for your Lightning components

A

A consulting partner, so you can provide expert advice on the Salesforce platform

60
Q

Which of the following does an AppExchange partner do?

A. Develops custom solutions for customers
B. Builds and sells apps on AppExchange
C. Helps customers migrate to new systems using the Salesforce platform
D. A & B
E. A & C

A

Builds and sells apps on AppExchange

61
Q

How do you sign up for the Salesforce Partner Community if you don’t have a Salesforce account?

A. Sign up for a free Developer Edition org and use that account to sign up.
B. From the Salesforce Partner Community page, click Sign Up Without a Salesforce Account.
C. Contact the Salesforce Partner Community directly using the Contact Us tab.
D. Have a friend who works at Salesforce set up a meeting for you.

A

Sign up for a free Developer Edition org and use that account to sign up.

62
Q

If you can’t find an answer to a question in the Salesforce Partner Community’s content, where can you find more in-depth support from Salesforce?

A. Salesforce Help & Training Portal via the question mark icon (?)
B. Calling and asking a friend
C. The Onboarding Wizard
D. Viewing your Profile

A

Salesforce Help & Training Portal via the question mark icon (?)

63
Q

What do you find on the Collaboration tab?

A. Discussion groups you manage for your customers
B. Business you share with other partners
C. Collaboration groups you belong to, and related groups
D. Your Salesforce Partner Master Agreement

A

Collaboration groups you belong to, and related groups

64
Q

Where can you see an overview of your leads, opportunities, projects, and their statuses?

A. On the Business tab
B. In My Customers, on the Support site
C. In the orgs where you’re doing the work
D. In a spreadsheet

A

On the Business tab

65
Q

How do you add a new user to your team in the Salesforce Partner Community?

A. Log a case asking for the user to be added to your team.
B. On the Manage Users tab, click Invite User and enter the user’s email address.
C. Show the user how to join the Salesforce Partner Community, and tell the user to select your organization while navigating through the Onboarding Wizard.
D. On the Business tab, click Add Team Member, search for the user’s Salesforce account, and select it.

A

On the Manage Users tab, click Invite User and enter the user’s email address.

66
Q

Where can you track your Consulting leads, opportunities, and projects?

A. On the Learn tab.
B. On the Business tab.
C. On the Trailhead portal, with your admin login.
D. You can’t track your company’s leads, opportunities, or projects.

A

On the Business tab.

67
Q

True or false: Order management is a complex process that includes everything that happens to an order between the time a customer presses the Buy button to the time the merchant delivers the order products, including post-purchase service requests.

A

True

68
Q

What four things does a customer-centric order management system provide?

A. Engaging shopping experiences, fast and easy shipping, convenient service, and hassle-free returns.
B. Fast and easy shipping, transparent order tracking, convenient service, and hassle-free returns.
C. Customized product recommendations, flexible shipping dates, transparent order tracking, and hassle-free returns.
D. Fast and easy shipping, transparent order tracking, frequent shopper discounts, and hassle-free returns.

A

Fast and easy shipping, transparent order tracking, convenient service, and hassle-free returns.

69
Q

Where do you access order records in the Order Management Console?

A. Console subtabs
B. Utility bar
C. Actions & Recommendations section
D. Navigation bar

A

Console subtabs

70
Q

True or false: The Order Management Console shows all order information at a glance and includes tools to help you manage and service orders across every stage of the order lifecycle.

A

True

71
Q

Which of these is true about an order summary?

A. It represents—in a single view—the current state of an order.
B. It is not affected by change orders.
C. It does not change after it is created.
D. It can be used to report bookings.

A

It represents—in a single view—the current state of an order.

72
Q

When an order is received, Salesforce Order Management creates which of these records?

A. Order Summary
B. Change Order
C. Order
D. Order and Order Summary

A

Order and Order Summary

73
Q

Before you automate your workflow, what information do you need to collect?

A. The Names of all your customers
B. All the steps in your fulfillment workflow
C. The locations of all your fulfillment centers.
D. The amount of time required to fulfill an order.

A

All the steps in your fulfillment workflow

74
Q

True or false: Once created, a fulfillment order cannot be manually updated.

A

False

75
Q

True or false: Distributed order management (DOM) lets you optimize your fulfillment workflows to efficiently deliver orders on time and at the lowest cost, from all of your locations.

A

true

76
Q

Which action lets you optimize fulfillment by minimizing the number of split shipments used to fulfill an order?

A. Create Fulfillment Order
B. Order Routing Rank by Average Distance
C. Find Routes with Fewest Splits
D. Ship From Store

A

Find Routes with Fewest Splits

77
Q

When Salesforce Order Management is paired with Service Cloud, a service agent can do which of these?

A. View a customer’s order history in the Service Console.
B. Place orders on a customer’s behalf.
C. Change fulfillment locations.
D. Delete the original order record.

A

View a customer’s order history in the Service Console.

78
Q

When a service agent processes a cancellation for an order item, which of these things happen?

A. A change order is created for the cancellation.
B. Order product totals and order product quantities are updated on the order summary.
C. A credit memo is created to reconcile the cancellation amount.
D. A & B

A

A & B

A change order is created for the cancellation.

Order product totals and order product quantities are updated on the order summary.

79
Q

Salesforce organizes your data into:

A. Objects and records, like tabs and rows on a spreadsheet.
B. Objects and fields, like columns on a spreadsheet.
C. Fields and records, like different databases.
D. Objects and spreadsheets, like columns in a database.

A

Objects and records, like tabs and rows on a spreadsheet.

80
Q

Salesforce customer success platform:

A. Doesn’t include mobile access.
B. Includes standard objects and a platform to deliver a personalized experience.
C. Requires software installation to use.
D. Is for CRM use cases only.

A

Includes standard objects and a platform to deliver a personalized experience.

81
Q

Salesforce Lightning Experience:

A. Is available only on mobile devices.
B. Is optimized with flexible, interactive tools that sales reps can use to visualize data on the fly.
C. Never strikes in the same place twice.
D. Is optimized to be a fast and lightweight tool for your sales reps.

A

Is optimized with flexible, interactive tools that sales reps can use to visualize data on the fly.

82
Q

What does the navigation bar in Salesforce allow users to do?

A. See all standard objects in their organization
B. Access objects and items included in the app they’re currently using
C. Customize important pages in Salesforce
D. See all custom objects in their organization

A

Access objects and items included in the app they’re currently using

83
Q

With the Developer Console, you can:

A. Create and edit apex code
B. Create and edit visualforce pages
C. Create and edit Aura components
D. Check Debug logs
E. All of the Above

A

All of the Above

84
Q

The Developer Console is:

A. Connected to Multiple Orgs and is Browser based
B. Connected to one Org and is Browser based
C. Connected to one Org and has version control
D. Connected to Multiple Orgs but has no version control

A

Connected to one Org and is Browser based

85
Q

With the Workspace Manager, you can:

A. Create workspaces to organize resources
B. Create custom objects to store data in your org
C. Switch Between workspaces
D. Do all of the above
E. Both A and C

A

Create workspaces to organize resources and
Switch Between workspaces

86
Q

What is AppExchange?

A. A vibrant community powered by admins, developers, and Salesforce Partners
B. The Unofficial salesforce store for solutions and services
C. A place to connect with Prebuilt solutions for business problems you face at your company
D. A and B
E. A and C

A

A and C

A vibrant community powered by admins, developers

Salesforce Partners and a place to connect with Prebuilt solutions for business problems you face at your company

87
Q

What is important to keep in mind when you develop an AppExchange strategy?

A. Think about whether you want a free or paid solution
B. Have an environment where you can test the solution, like a Developer Edition or a sandbox
C. Avoid meeting with stakeholders, because they might slow down your search for a solution
D. A and B
E. A amd C

A

A and B

Think about whether you want a free or paid solution

Have an environment where you can test the solution, like a Developer Edition or a sandbox

88
Q

What is the single most important thing to do when using AppExchange?

A. Ask your neighbor for advice
B. Log in and get personalized recommendations
c. Search and filter
D. View Appy’s pick

A

Log in and get personalized recommendations

89
Q

What section of AppExchange contains the newest curated solutions listed by theme, such as Salesforce Labs, AAPI-owned, or women-owned businesses?

A. Product Collections
B. Latest Collections
C. Solutions by Type
D. Industry Collections

A

Latest Collections

90
Q

How does a test drive differ from a free trial?

A. A test drive uses a read-only org , while a free trial uses a writable org
B. Test drives include sample data while free trials do not
C. A test drive is available on every listing but a free trial may not be
D. to start a test drive, you contact the provider, but to start a free trial, you click the get now button

A

A test drive uses a read-only org , while a free trial uses a writable org

91
Q

How can you learn more about an app you like when you have questions?

A. Read the app’s reviews
B. Search on the internet
c. Use the Appexchange chat feature
d. b & c
e.a and c

A

A and C

Read the app’s reviews

Use the Appexchange chat feature

92
Q

As you find more apps for your production and sandbox orgs, how can you manage all of your solutions?

A. ask your salesforce admin to manage everything for you
B. Use your appexchange avatar menu to manage your installs and subscriptions
c. browse apexchange collections
d. click the reviews tab

A

Use your appexchange avatar menu to manage your installs and subscriptions

93
Q

There are many ways to engage with AppExchange. What are ways you can connect with AppExchange?

A. Sign up for the appexchange newsletter
B. Search for us in the phonebook after AAA towing
C. Find us on facebook and twitter
D. A and B
E. A and C

A

Sign up for the appexchange newsletter

Find us on facebook and twitter

94
Q

True or false: One benefit of automation is that it can improve data quality and consistency.

A

true

95
Q

Which type of automation runs at a specific date and time?

A. Autolaunched flow
B. Screen Flow
C. Record Triggered flow
D. Schedule triggered flow

A

Schedule triggered flow

96
Q

How does Flow Builder relate to Salesforce Flow?

A. Flow Builder is a part of Salesforce Flow
B. Salesforce flow is a part of flow builder
c. Salesforce flow is the fastest version of flow builder
d. flow builder is an alternative to salesforce flow

A

Flow Builder is a part of Salesforce Flow

97
Q

When should you build a flow?

A. Everytime you need to automate something
B. When you want to automate without writing code
c.when you need to replace an assignment rule
d. when you want to code

A

When you want to automate without writing code

98
Q

What does a flow connector do?

A. It tells salesforce which flow to start next
B. It tells the flow which resource to start next
c. it tells the flow which element to start next
d. it tells the flow which external database to connect to

A

it tells the flow which element to start next

99
Q

Which flow element can send an email?

A. send email
b. action
c. subflow
d. screen

A

action

100
Q

Your flow belongs in a utility bar when:

A. Users need access to it at all times
B. Users need access to it anywhere in your app
C. The flow needs to be scoped to a particular record
d. the flow runs in the background

A

Users need access to it anywhere in your app

101
Q

When you add a flow to an app’s utility bar, it’s available:

A. On every page in that app
B. On every page in the org
C. Only on the Home page
D. Only in setup

A

On every page in that app

102
Q

To add a flow to a utility bar:

A. In Setup, open the Utility Builder
B. Open the Lightning App in the app launcher
C. In each user’s personal settings, add the flow to the utilities list
D. In setup, open a lightning app in the app manager

A

In setup, open a lightning app in the app manager

103
Q

Which Experience Builder page types support the Flow component?
A. Generic record and object pages only
B. All experience builder pages
C. Template pages only
D. Template, login, generic record and object pages only

A

All experience builder pages

104
Q

Which of the following is appropriate to distribute as a flow in a site instead of in your Salesforce org?

A. An interest form for your school’s new MBA course
B. A guided script for service reps to follow when customers lose their credit card
C. A survey to collect feedback on new products
D. A registration form for your company’s conference
E. A , C, D

A

A, C, D

105
Q

You can see the flow fully rendered when you:

A. Add it to the page
B. Preview the site
C. publish the site
D. A and B

A

publish the site

106
Q

A Lightning Page is:

A. A compact, configurable, and reusable element.
B. A custom layout for creating pages in Lightning Experience and the Salesforce mobile app.
C. The new name for a Salesforce page layout.
D. A page you can access via a customer community.

A

A custom layout for creating pages in Lightning Experience and the Salesforce mobile app.

107
Q

What can you build with the Lightning App Builder?

A. At-a-glance, dashboard-style apps.
B. Apps optimized for a particular task.
C. Simple, single-page apps with drill-down capability.
D. All of the above

A

All of the above

108
Q

What is the relationship between Fulfillment Order and Order Delivery method?

A

Fulfillment order has a lookup to Order Delivery Method

109
Q

You need to send an outbound message, do you send it via:

A. Flow
B. Apex Trigger

A

Flow

110
Q

If there are 3 fulfillment records and how many invoices will be created?

A

three

111
Q

When should the Data Import wizard be used?

A

Simple user driven, non automated imports; 1-50k records at a time

112
Q

When should Data Loader be used?

A

Import contains 50k- 5 million records, or if automation is needed

113
Q

Which Data Management service is run from within Salesforce and how often can it be run?

A

Data Export Service; weekly or monthly intervals

114
Q

Which Data Management service can you run command line?

A

Data loader

115
Q

When is the Metadata API used?

A

Migrating changes from sandbox/testing org to production

116
Q

When do you use the Streaming API?

A

Real-time notifications and events; ie through Cometd

117
Q

Which API is great for Server to Server integrations?

A

SOAP API

118
Q

Which API type do you use for 50k > records?

A

Bulk API

119
Q

Which API type uses a pub / sub model?

A

Streaming API

120
Q

Which of these are the steps you take to add an alternative payment method?

A. Create a record type for the alternative payment method object that represents the payment method, for example, Square.
B. Create a Payment record in Salesforce.
C. Set the GtwyProvPaymentMethodType fields.
D. A and B
E. A and C

A

E. A and C

Create a record type for the alternative payment method object that represents the payment method, for example, Square.

Set the GtwyProvPaymentMethodType fields.

121
Q

Which of these statements describes Salesforce Payments?

A. Salesforce Payments enables Order Management to capture payments and issue refunds that are tied to a connected Stripe, PayPal, or Apple Pay account account.
B. The Payments package installs a Payments Setup app that walks you through linking payment accounts and the Stripe and PayPal payment providers.
C. The Payments package helps you set up payment gateways manually.
D. A and B
E. B and C

A

D. A and B

Salesforce Payments enables Order Management to capture payments and issue refunds that are tied to a connected Stripe, PayPal, or Apple Pay account account.

The Payments package helps you set up payment gateways manually.

122
Q

True or false: The B2C Integration service user is also an internal Salesforce user. So for any object that the integration must access, you must set internal organization-wide sharing defaults to Public Read/Write access.

A

true

123
Q

Which of these statements is true about the client ID for a B2C Commerce integration?

A. Integration with a B2C Commerce implementation requires an API client ID.
B. You should use the same client ID for the B2C Commerce integration and other functions.
C. You don’t need to know which actions are associated with each client ID.
D. A and B
E. A and C

A

Integration with a B2C Commerce implementation requires an API client ID.

124
Q

Which of these steps do you take to configure Order Management delivery methods with a B2C Commerce integration?

A. Create a product that represents a shipping method in the Salesforce org.
B. Create an order delivery method that corresponds to the B2C Commerce delivery method.
C. Modify the Create Order Summary flow.
D. A and B
E. B and C

A

D. A and B

Create a product that represents a shipping method in the Salesforce org
Create an order delivery method that corresponds to the B2C Commerce delivery method.

125
Q

Which of these steps describe high-scale order processing?

A. High-scale processing uses an internal data service called Zero Object Service (ZOS).
B. ZOS sends data to Order Management, for instantaneous order processing.
C. Order data is first stored in ZOS, which can accept it at a much higher rate than the regular integration.
D. A and C
E. B and C

A

D: A and C

High-scale processing uses an internal data service called Zero Object Service (ZOS).

Order data is first stored in ZOS, which can accept it at a much higher rate than the regular integration.

126
Q

Which of these statements is true about why you give the system administrator profile permissions to access specific fields on order-related objects?

A. It makes orders process faster
B. These permissions allow admin users to access Order Management functionality.
C. It allows admins to see the orders.
D. It’s standard practice to give system administrator profile permissions to all fields.

A

These permissions allow admin users to access Order Management functionality.

127
Q

True or false: Salesforce recommends that you use one or more permission sets for the Order Management permission set license and persona-based permissions, and one permission set for the console app and customizations.

A

true

128
Q

True or false: When you specify reasons for return merchandise authorizations, the reasons for return values on the Return Order Line Item must match the same values on the Order Product Summary change.

A

true

129
Q

Which of these are ways you can customize or configure flows?

A. Use the even exchange feature with multiple currencies.
B. Configure a client ID.
C. Configure return merchandise authorization (RMA).
D. A and B
E. A and C

A

D. A and B

Use the even exchange feature with multiple currencies.

Configure return merchandise authorization (RMA).

130
Q

Which of these statements describes how hold fulfillment order capacity works?

A. To assign a fulfillment order to a location, hold capacity for it at that location. When the location has no free capacity, it returns an error.
B. Free capacity is the location’s fulfillment order capacity minus the sum of its held capacity and assigned fulfillment orders.
C. When you assign a fulfillment order to a location, you don’t need to confirm the held capacity. It’s handled automatically.
D. A and B
E. A and C

A

D. A and B

To assign a fulfillment order to a location, hold capacity for it at that location. When the location has no free capacity, it returns an error.

Free capacity is the location’s fulfillment order capacity minus the sum of its held capacity and assigned fulfillment orders.

131
Q

True or false: You can import large amounts of order data with Bulk API 2.0.

A

true

132
Q

What order status from B2C will send to OMS?

A

Open

133
Q

How can you use orders in Salesforce while managing price books in an external platform?

A

Set Enable Optional Price Books for Orders to true

134
Q

Why choose Events over Apex Triggers?

A

New Transaction and doesn’t need Development? (unsure)

135
Q

If you are not already using OMS, what’s needed to connect b2c to oms?

A

Salesforce support ticket

136
Q

If an order is Returned after fulfillment, what object is created?

A

Change order is created
Credit Memo is generated
Payment is refunded

137
Q

After an order is cancelled, what object is changed?

A

A change order is created
The totals on the order summary are updated accordingly.

(If you’ve already captured payment for the canceled items, the excess funds are refunded, but no credit memo is generated)

138
Q

Where does the shipping address reside?

A

Order Delivery Group Summary

139
Q

Streaming API’s push paradigm lets you:

A. Create more records in a single API call
B. Use SOSL to listen for event notifications
C. Avoid making unnecessary API requests by listening for notifications rather than polling for data
D. Write code from the crow’s nest of a pirate ship ☠️

A

Avoid making unnecessary API requests by listening for notifications rather than polling for data

140
Q

What is the second generation of PushTopic events?

A. Platform Events
B. Generic Streaming events
C. Change capture data events
D. The event bus

A

Change Data Capture Events

141
Q

Which replay option specifies that the subscriber receives event notifications with replay IDs 6, 7, 8, and 9?

A. 6
B. 5
C. -2
D. -1

A

Answer is : 5 will read events 6, 7 and newer

(-1 only gets latest events)

142
Q

What status will B2C send to OMS for a new Order?

A

Open

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