OM Exam 1 Flashcards
5 Basic Management Functions of Operations Managers
Planning, Organization, Staffing, Leading, Controlling.
Management Cycle
Plan –> Execute –> Control
measure of process improvement
productivity
Primary functions of all organizations
Marketing, Operations, Finance/Accounting
Walter Shewhart is listed among the important people of operations management because of his contributions to
statistical quality control
The person most responsible for popularizing interchangeable parts in manufacturing was
Eli Whitney
The “Father of Scientific Management” is
Frederick W. Taylor
Who is associated with contributions to quality control in operations management?
W. Edwards Deming
Which input has greatest potential to increase productivity
management
Productivity can be improved by
decreasing inputs while holding outputs steady
3 commonly used productivity variables
labor, capital, management
tell an organization where it is going
Mission statement
tells the organization how to get there
Strategy
what 3 strategic concepts allows a firm to achieve its mission
differentiation, cost leadership and quick response
Standardization is an appropriate strategy in which stage of the product life cycle?
maturity
Cost minimization is an appropriate strategy in which stage of the product life cycle?
decline
The stage in the product life cycle at which it is a poor time to change quality is
maturity
The three steps of the operation manager’s job, in order, are:
develop the strategy, establish the organizational structure, find the right staff
Which of the international operations strategies involves high cost reductions and high local responsiveness?
transnational strategy
Which of the international operations strategies involves low cost reductions and low local responsiveness?
international strategy
Which of the international operations strategies uses import/export or licensing of existing products?
international strategy
Which of the international operations strategies uses the existing domestic model globally?
multidomestic strategy
a firm that has extensive involvement in international business, owning or controlling facilities in more than one country.
multinational corporation (MNC)
_____ strategy utilizes a standardized product across countries
global
_____ strategy uses subsidiaries, franchises, or joint ventures with substantial independence
multidomestic
_____ strategy describes a condition in which material, people, and ideas cross or transgress national boundaries.
transnational
which strategy uses decentralized authority with with substantial autonomy at each business
multidomestic
strategy that requires high degree of centralization
global
Five Project Variables include:
Quality Scope Schedule Cost Resources
longest path time through a network, shortest time in which project can be completed, no slack time, any delay on critical path delays the entire project
Critical Path
a hieratical, logical decomposition of the elements of work needed to produce the project deliverables.
Work Breakdown Structure
____ distribution is used by PERT analysis to calculate expected activity times and variances.
beta
