OIPRD Flashcards
The ———-receives and manages all public complaints concerning the conduct of a police officer of the Service, or the policies or the services provided by the Service.
OIPRD,
The OIPRD will manage and have carriage of all external complaints. The OIPRD may retain the investigation of an external complaint or ?
direct the Service or another police service to investigate the external complaint on their behalf.
Who will determine final dispositions of all external complaints regardless of who investigates the complaint.
OIPRD
OIPRD Liaison Officer – Chief of Police Designate
The OIPRD Liaison Officer will assume all the duties and powers of the Chief of Police in matters respecting an incident under investigation. The OIPRD Liaison Officer will coordinate the Service’s response to the OIPRD. The Chief of Police’s OIPRD Liaison Officer must be a Senior Officer. The Chief of Police has authorized the Inspector – Professional Standards (PRS) – Complaints Administration as the OIPRD Liaison Officer.
No member shall communicate directly or indirectly with any person from the OIPRD unless directed by the———— All inquiries and documents shall be directed to the ———
OIPRD Liaison Officer, OIPRD Liaison Officer.
Any member of the public may make an external complaint. The OIPRD form can be submitted
- electronically, or
- by mail, or
- by TPS eFax, or
- in person (or agent), or
- by delivering the OIPRD form to any Service facility.
Complaints about a police officer from another police service and third party complaints will also be accepted in this manner
- electronically, or
- by mail, or
- by TPS eFax, or
- in person (or agent), or
- by delivering the OIPRD form to any Service facility.
Does OIPRD accept Anonymous complaints
No
Do all complaints for all OIPRD need to be signed by the complainant
Yes
A local resolution is an agreement between all parties prior to an OIPRD complaint being lodged. It must be resolved within ——— of the complainant reporting to the police
30 Days
A local resolution is an agreement between all parties prior to an OIPRD complaint being lodged. It must be resolved within 30 days of the complainant reporting to the police and involve a complaint that meets one of the below criteria:
- dealing with personal property, other than money or firearms, or
- failing to treat a person equally, other than violations based upon the prohibited grounds in the Ontario Human Rights Code (Human Rights Code), or
- using profane language, or
- acting in a disorderly manner, or
- neglect of duty, or
- failing to work in accordance with orders, or
- failing to make a report or record entry, or
- conspiring and abetting to commit any of the above, or
- contravening any provision of the Police Services Act (PSA) or its Regulations of a less serious nature.
Local resolutions are facilitated by a ———-and are to be documented on the prescribed OIPRD form.
No record of a local resolution shall be placed in a police officer’s personnel file. Customer
supervisor
A customer service resolution is an agreement between all parties after an external complaint has been lodged with the OIPRD, but not formalized. It must be referred by the OIPRD to Professional Standards (PRS), be resolved within ———- of the date of notice to PRS, and involve a
45 Days
A customer service resolution is an agreement between all parties after an external complaint has been lodged with the OIPRD, but not formalized. It must be referred by the OIPRD to Professional Standards (PRS), be resolved within 45 days of the date of notice to PRS, and involve a complaint that meets one of the below criteria:
- dealing with personal property, other than money or firearms, or
- failing to treat a person equally, other than violations based upon the prohibited grounds in the Human Rights Code, or
- using profane language, or
- acting in a disorderly manner, or
- neglect of duty, or
- failing to work in accordance with orders, or
- failing to make a report or record entry, or
- conspiring and abetting to commit any of the above, or
- contravening any provision of the PSA or its Regulations of a less serious nature.
Customer service resolutions are facilitated by a ——— and are to be documented on the prescribed OIPRD form.
No record of a customer service resolution shall be placed in a police officer’s personnel file.
Supervisor
