OFFICE MANAGEMENT FINAL Flashcards
what is stream scheduling?
schedule patients one at a time in a regular interval throughout the day
how often are deposits made in a medical office?
daily
how do you correct an entry in a medical record?
draw a line through the error, put the correct information and put initials
the information is a medical record belongs to whom?
the patient
how do you correct an entry in computerized medical records?
draw a line through the error
how would you triage telephone calls?
the order of priority
what form do employers give employees at the end of the year to file income tax?
w-2
what is it called when you mark off times that a doctor is unavailable for appointments to see patients throughout the day?
matrix
what is a blanket bond?
covers all employees in the medical office
what type of bankruptcy is chapter 7?
clears all debts so the individual goes on with a clean slate
what is a skip?
someone who has moved with no forwarding address
who chooses or assigns a diagnosis after the patient has been seen in the office?
physician
what type of scheduling method is clustering?
schedules patients with similar problems/procedures during the same block of time
how would you create a more efficient schedule when patients call the office to schedule an appointment
as the patient the proper questions
why is attitude important in a medical office?
because it transfers to the patient and others
a monthly bank statement will list what?
all transactions since the last closing date
what is another name for a superbill?
encounter form
how would you handle a call from a patient who leaves a message that they are doing well after a surgery?
handle the call and make a note in the patient’s medical record
appointment books are considered a legal document?
true
who would handle calls regarding patients unsatisfactory lab results?
physician
define the letters SOAP & POMR
subjective impression, objective clinical evidence, assessment or diagnosis, plan for further study, treatment or management. Problem orientated medical records (defines the problem numerically)
who handles calls regarding insurance coverage in the office?
medical assistant
what five items are included on an encounter form?
Patient’s account #, DOB, procedure codes, diagnosis codes, physicians id#
what are some examples that patty cash would be used to purchase?
postage, and minor expenses such as coffee
what is an adjustment?
any change to a patients account
what are considered assets?
all things of valued owned
what is a receipt?
written acknowledgement of payment
what is a fee profile?
average of physicians fees over time
when leaving a message regarding an appointment, what information can you not leave on a voicemail?
the reason for the appointment
all documentation should be retained for how many years in the medical office?
6 years
what does “open hours” mean?
no appointments are needed
HIPAA is concerned with what when it pertains to patient records?
confidentiality
what is a “service contract”?
a signed agreement with the company that rendered service to your office
give examples of bio hazardous waste found in the medical office:
wound dressings, diapers, anything with blood or body fluids
what are the tasks involved in preparing the office before patients arrive for their appointments?
have patient charts ready, gather supplies and equipment’s, retrieve messages from the answering machine
when would you be allowed to release patients records without a signed consent?
to a referring physician
what information is recorded on the doctors voice message machine?
when the staff is unavailable and had to handle an emergency
what is wave scheduling?
scheduling several patients in a particular time and seeing the order of patients that arrive
nonconsecutive filing systems are arranged by groups of what?
numbers
if a check is returned by the bank marked NSF, this means what?
not enough money in the bank to cover the check
what is the definition of customary fees for physicians?
when physician fees fall within the range of fees, charge for the same service by physicians with similar training and experience in the same geographic area
what type of summary is used to analyze and balance financial data?
day end summary
the original patient chart belongs to whom?
the physician
what are the steps for balancing petty cash?
count the $ remaining is petty cash, total the amount of all vouchers, subtract the amount of receipts of the original amount of petty cash and balance cash against receipts
what is accounts payable?
money owed by the practice for invoices and bills
what are accounts receivable?
money owed by the patients to the practice
an operating budget should include cost for what items?
cost associated with payroll, med supplies, electricity and telephone services
how would you schedule sever return visits for a patient, if the doctor would like to see them every week for the next month
schedule on the same day of the week on the same time of the day
What is the ADA concerned about regarding disabled individuals?
discrimination
how would you handle phone calls when you have several calls coming in at the same time?
ask the first caller to hold and wait for a response, answer incoming calls and return to the first call as soon as possible
what is the name of the three columns for Medicare fee schedules?
participation fee, non-participating, and limiting charge
what is a stale check?
on cash with a certain amount of time
what is a traveler’s check?
must be sign upon purchase
What is a certified check?
Bank verifies clients account has enough reserves for the check amount
What is a cashiers check?
Drawn against the issuing banks account
When using strict chronological arrangements of medical records they are ordered according by what?
Date
When your doctor receives a signal release of records, do you always send a copy of the entire chart? Why?
Only what was requested
What is a mission statement?
Goals of the practice
How does the MA know when to schedule non patient visitors to see a doctor?
Follow office policies.
