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SEQUENCE 2 FINAL > OFFICE MANAGEMENT FINAL > Flashcards

OFFICE MANAGEMENT FINAL Flashcards

1
Q

what is stream scheduling?

A

schedule patients one at a time in a regular interval throughout the day

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2
Q

how often are deposits made in a medical office?

A

daily

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3
Q

how do you correct an entry in a medical record?

A

draw a line through the error, put the correct information and put initials

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4
Q

the information is a medical record belongs to whom?

A

the patient

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5
Q

how do you correct an entry in computerized medical records?

A

draw a line through the error

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6
Q

how would you triage telephone calls?

A

the order of priority

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7
Q

what form do employers give employees at the end of the year to file income tax?

A

w-2

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8
Q

what is it called when you mark off times that a doctor is unavailable for appointments to see patients throughout the day?

A

matrix

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9
Q

what is a blanket bond?

A

covers all employees in the medical office

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10
Q

what type of bankruptcy is chapter 7?

A

clears all debts so the individual goes on with a clean slate

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11
Q

what is a skip?

A

someone who has moved with no forwarding address

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12
Q

who chooses or assigns a diagnosis after the patient has been seen in the office?

A

physician

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13
Q

what type of scheduling method is clustering?

A

schedules patients with similar problems/procedures during the same block of time

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14
Q

how would you create a more efficient schedule when patients call the office to schedule an appointment

A

as the patient the proper questions

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15
Q

why is attitude important in a medical office?

A

because it transfers to the patient and others

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16
Q

a monthly bank statement will list what?

A

all transactions since the last closing date

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17
Q

what is another name for a superbill?

A

encounter form

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18
Q

how would you handle a call from a patient who leaves a message that they are doing well after a surgery?

A

handle the call and make a note in the patient’s medical record

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19
Q

appointment books are considered a legal document?

A

true

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20
Q

who would handle calls regarding patients unsatisfactory lab results?

A

physician

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21
Q

define the letters SOAP & POMR

A

subjective impression, objective clinical evidence, assessment or diagnosis, plan for further study, treatment or management. Problem orientated medical records (defines the problem numerically)

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22
Q

who handles calls regarding insurance coverage in the office?

A

medical assistant

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23
Q

what five items are included on an encounter form?

A

Patient’s account #, DOB, procedure codes, diagnosis codes, physicians id#

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24
Q

what are some examples that patty cash would be used to purchase?

A

postage, and minor expenses such as coffee

25
Q

what is an adjustment?

A

any change to a patients account

26
Q

what are considered assets?

A

all things of valued owned

27
Q

what is a receipt?

A

written acknowledgement of payment

28
Q

what is a fee profile?

A

average of physicians fees over time

29
Q

when leaving a message regarding an appointment, what information can you not leave on a voicemail?

A

the reason for the appointment

30
Q

all documentation should be retained for how many years in the medical office?

A

6 years

31
Q

what does “open hours” mean?

A

no appointments are needed

32
Q

HIPAA is concerned with what when it pertains to patient records?

A

confidentiality

33
Q

what is a “service contract”?

A

a signed agreement with the company that rendered service to your office

34
Q

give examples of bio hazardous waste found in the medical office:

A

wound dressings, diapers, anything with blood or body fluids

35
Q

what are the tasks involved in preparing the office before patients arrive for their appointments?

A

have patient charts ready, gather supplies and equipment’s, retrieve messages from the answering machine

36
Q

when would you be allowed to release patients records without a signed consent?

A

to a referring physician

37
Q

what information is recorded on the doctors voice message machine?

A

when the staff is unavailable and had to handle an emergency

38
Q

what is wave scheduling?

A

scheduling several patients in a particular time and seeing the order of patients that arrive

39
Q

nonconsecutive filing systems are arranged by groups of what?

A

numbers

40
Q

if a check is returned by the bank marked NSF, this means what?

A

not enough money in the bank to cover the check

41
Q

what is the definition of customary fees for physicians?

A

when physician fees fall within the range of fees, charge for the same service by physicians with similar training and experience in the same geographic area

42
Q

what type of summary is used to analyze and balance financial data?

A

day end summary

43
Q

the original patient chart belongs to whom?

A

the physician

44
Q

what are the steps for balancing petty cash?

A

count the $ remaining is petty cash, total the amount of all vouchers, subtract the amount of receipts of the original amount of petty cash and balance cash against receipts

45
Q

what is accounts payable?

A

money owed by the practice for invoices and bills

46
Q

what are accounts receivable?

A

money owed by the patients to the practice

47
Q

an operating budget should include cost for what items?

A

cost associated with payroll, med supplies, electricity and telephone services

48
Q

how would you schedule sever return visits for a patient, if the doctor would like to see them every week for the next month

A

schedule on the same day of the week on the same time of the day

49
Q

What is the ADA concerned about regarding disabled individuals?

A

discrimination

50
Q

how would you handle phone calls when you have several calls coming in at the same time?

A

ask the first caller to hold and wait for a response, answer incoming calls and return to the first call as soon as possible

51
Q

what is the name of the three columns for Medicare fee schedules?

A

participation fee, non-participating, and limiting charge

52
Q

what is a stale check?

A

on cash with a certain amount of time

53
Q

what is a traveler’s check?

A

must be sign upon purchase

54
Q

What is a certified check?

A

Bank verifies clients account has enough reserves for the check amount

55
Q

What is a cashiers check?

A

Drawn against the issuing banks account

56
Q

When using strict chronological arrangements of medical records they are ordered according by what?

A

Date

57
Q

When your doctor receives a signal release of records, do you always send a copy of the entire chart? Why?

A

Only what was requested

58
Q

What is a mission statement?

A

Goals of the practice

59
Q

How does the MA know when to schedule non patient visitors to see a doctor?

A

Follow office policies.

SEQUENCE 2 FINAL (3 decks)

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