OCC Flashcards
is a process of sharing and
conveying messages or
information with one person to
another
Communication
Communication, which came from the
Latin word
comunicare,
The —-, or source, conceptualizes
an idea in his mind before he is able
to formulate and organize the
message he will send.
sender
It is the final concept of the idea
formulated by the sender.
MESSAGE
is the medium, mean, manner or method through
which a message is sent to its intended receiver.
The basic channels are written.
CHANNEL
He is the person whom the sender is
communicating with.
RECEIVER
It is the response given by the individual
receiving information.
Feedback
This can be verbal or nonverbal
cues such as head nodding and
body language.
FEEDBACK
is a pictorial
representation of the communication process,
ideas, thoughts, or concepts through diagrams, etc.
Communication Model
Types of
communication
model
Linear, Interactive, Transaction, Shannon - Weaver
explains the
process of one-way communication, whereby a
sender transmits a message and a receiver
absorbs it.
LINEAR MODEL
is a theory that
proposes communication between two or more
people occurs in an ongoing exchange of
messages,
Transactional Model
is a
two-way process of exchanging ideas,
messages, and information.
Interactive Model
is a mathematical theory of
communication that argues that human
communication can be broken down into 6 key
concepts:
Shannon Weaver Model
6 key
concepts
sender, encoder, channel, noise,
decoder, and receiver.
It is known as the “mother of all models” because
of its wide popularity.
Shannon Weaver Model
the main person who developed
the theory.
Claude
Shannon
Five Elements of
Communication
Sender, receiver,message, channel, feedback
To communicate effectively, the sender must
use effective verbal as well as nonverbal
techniques.
Sender
can be one person or an entire
audience of people.
Receiver
can come in many different forms, such
as an oral presentation, a written document, an
advertisement or just a comment.
message
The message travels from one point to another
via a channel of communication.
Channel
The last element of effective communication to describe the receivers response or reaction to the senders message
Feedback
Is the use of words to share information to the other people
Verbal Communication
Main components of verbal communication
Sound, Words, Speaking, and Language
The language that you use should be appropriate to the environment or occasion
Appropriateness
Speakers who often use simple yet precise and powerful words are found to be more credible
Brevity
The meaning of words, feelings, or ideas may be interpreted differently by a listener
Clarity
Words should be carefully chosen in consideration of the gender, roles, ethicity
Ethics
Describe things or feelings usually add color and spice to communication
Vividness
Refers to an Interaction where behavior is used to convey and represent meanings
Non Verbal Communication
7CS of effective communication
Completeness, Conciseness, Consideration, Concreteness, Courtesy, Clearness, Correctness
It is the essential to the quality of the communication process
Completeness
It does not mean keeping the message short but making it direct or straight to the point
Concisiness
The speaker should always consider relevant information about his/her receiver such as mood
Consideration
It is supported but facts, figures, and real-life examples and situations.
Concreteness
The speaker shows courtesy in communication by respecting the culture, values, and beliefs of his/her receivers
Courtesy
It implise the use of simple and specific words to express ideas.
Clearness
In grammar, it eliminates negative impact on the audience and increases the credibility and effectiveness of the message
Correctness
Is a mental block that retrains you from openly expressing your thoughts and feelings.
Emotional Barriers
Can be used to convey meaningful information and discourse in a convenient way within communities.
Jargon
May lead people to make negative decisions about how they treat themselves or let other treat them.
Lack of Confidence
Results of disturbance in our surroundings which leads to ineffective communication
Physical Barrier
It happens when two individuals interact, negotiate, and create meanings while bringing in their varied cultural backgrounds
Intercultural Communication
The individual does not recognize cultural differences
Denial
the individual starts to recognize cultural differences and is intimidated bu them
Defense
Although individuals see cultural differences
Minimization
The individual begins to appreciate important cultural differences in behavior and eventually in values
Acceptance
The individual is very open to world views when accepting new perspective
Adaption
Individuals start to go beyond their own cultures and see themselves and their actions based on multifarious cultural viewpoints
Integration
