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midterms > OCC > Flashcards

OCC Flashcards

omsim

1
Q

views communication as one way process

A

linear model

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2
Q

introduced the concept of noise in communication

A

shannon and weaver

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3
Q

is the one who sends the message accurately to the receiver

A

sender

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4
Q

refers to the idea or information being sent by the sender to the receiver

A

message

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5
Q

the ability to speak, write, listen carefully

A

communication skills

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6
Q

the way the sender/receiver perceives himself/herself and the receiver of the message

A

attitude

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7
Q

how much the sender knows about the subject of the message

A

knowledge

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8
Q

the factors governed by the sender’s religion, beliefs, values and other social factors

A

social systems

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9
Q

the set of values, belief system shared by people in a community

A

culture

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10
Q

the substance of the message

A

content

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11
Q

the non verbal aspects of the message such as hand gestures, facial expressions, language, etc

A

elements

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12
Q

the way the message was delivered

A

treatment

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13
Q

the arrangement or organization of the message

A

structure

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14
Q

the form of the message

A

code

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15
Q

the medium used to transmit the message

A

channel

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16
Q

refers to the person who gets the message

A

receiver

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17
Q

model that states the receiver or listener is providing feedback

A

interactive model

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18
Q

states that each person in the communication is a receiver and a sender

A

transactional model

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19
Q

means that a person both sends and receives messages simultaneously

A

sender-receiver

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20
Q

refers to the content of communication which one seeks to share

A

message

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21
Q

the pathway through which a message is transmitted

A

channel

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22
Q

is the response of the receiver

A

feedback

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23
Q

refers to the internal and external factors affecting the communication process

A

setting or environment

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24
Q

is anything that blocks or interferes with the meaning of a particular message

A

noise

25
Q

the noise generated by the environment such as passerby simultaneously talking while you are in a deep conversation with your teacher

A

environmental noise

26
Q

refers to physical abnormalities the prevent a message from being transmitted accurately

A

physiological noise

27
Q

refers to how the message is interpreted by the receiver, depending on the cultural or linguistic background

A

semantic noise

28
Q

is about the mistakes in grammar, such as abrupt changes in verb tense in a sentence

A

syntactic noise

29
Q

noise which refers to how the message is arranged

A

organizational noise

30
Q

refers to the misunderstanding as a result of cultural differences

A

cultural noise

31
Q

noise which refers to the attitude of either the speaker or the listener towards one another

A

psychological noise

32
Q

the study of sounds

A

phonology

33
Q

requires that we focus on distinctive sounds or signals that form a word so that we can arrive at word meaning

A

phonological meaning

34
Q

relating to meaning or arising of distinctions between the meanings of different words of symbols

A

semantic meaning

35
Q

words with similar sounds but the differ in meaning

A

homonyms

36
Q

words with similar spelling but have different pronunciations and different meanings

A

heteronyms

37
Q

a morpheme that is added to a root word to form a new word

A

affixes

38
Q

a morpheme which when added to a root word changes its meaning

A

derivational affix

39
Q

a morpheme which when added to a root word does not change its meaning

A

inflectional affix

40
Q

consist of two words that are joined together to create a new word with a new meaning

A

compound words

41
Q

the sequence or arrangement of words in a sentence helps us to make meaning

A

syntactic meaning

42
Q

refers to the meaning of utterances in particular situations

A

pragmatic meaning

43
Q

deals with physical movement, sometimes called affective displays (simplistically called body language
)

A

kinesics

44
Q

are body movements that emphasize one’s intended meaning conveyed verbally

A

gestures

45
Q

help clarify a meaning of a verbal message

A

descriptive gestures

46
Q

emphasize the meaning of what is being said

A

emphatic gestures

47
Q

refer to symbols of ideas and emotions

A

suggestive gestures

48
Q

are used to elicit a desired response from the listeners

A

prompting gestures

49
Q

the study of communication by touch

A

haptics

50
Q

the study of paralanguage

A

vocalics

51
Q

refers to the study of how space and distance influence communication

A

proxemics

52
Q

deals with how time is used as an element of communication

A

chronemics

53
Q

assumed by a public speaker or performer (distance of 12 ft or more)

A

public space

54
Q

when a person communicates with their office mates which they are not close with (distance 4 - 12 ft)

A

social space

55
Q

the communication takes place within this space is informal and it usually involves close friends (distance 1.5 - 4 ft)

A

personal space

56
Q

used in interpersonal communication among family members, lovers, and best friends (distance 0 - 1.5 ft)

A

intimate space

57
Q

physical objects that we can use for communication purposes

A

artifacts

58
Q

is the absence of sounds

A

silence

59
Q

five strategies to avoid miscommunication

A
  1. never assume that your message is sent clearly
  2. avoid unexplained silence

midterms (4 decks)

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