Objective 3.0: Software Troubleshooting Flashcards
What is the first step in the troubleshooting process?
Identify the problem.
What is a common solution for resolving a slow computer performance issue?
Close unnecessary programs, check for malware, clear temporary files, and upgrade hardware if needed.
How would you troubleshoot a “blue screen” or BSOD in Windows?
Check for recent hardware/software changes, update drivers, run memory and disk diagnostics, and review error codes in the Event Viewer.
What is Safe Mode, and when should it be used?
Safe Mode starts the OS with a minimal set of drivers and is used to diagnose and fix system issues.
How can you resolve an application that is not responding in Windows?
Use Task Manager to end the task, check for updates or reinstall the application, and review system logs for errors.
What tool can be used to repair boot issues in Windows?
Startup Repair, accessible from the Windows Recovery Environment (WinRE).
How do you fix a corrupted user profile in Windows?
Create a new user profile, copy data from the old profile, and delete the corrupted profile.
What is the purpose of System Restore in Windows?
System Restore allows you to revert your computer’s state to a previous point in time, which can help resolve system issues caused by recent changes.
How can you troubleshoot network connectivity issues?
Check physical connections, use the ping command, verify IP settings, restart the router/modem, and disable/enable the network adapter.
What is a common cause of application crashes or freezing?
Insufficient system resources, corrupted files, incompatible software, or outdated drivers.
