Objections Flashcards
Do you comply with standard regulation X?
Coralogix complies with GDPR, SOC2, PCI, and HIPAA certifications. We support geographic data centers and local privacy laws.
Is Elasticsearch deployment free?
ELK is open-source, but implementing and maintaining it requires significant resources and scaling expertise.
I don’t have the time to implement or train my teams with a new observability platform. What can you offer?
Coralogix is simple to set up, with onboarding and training included to minimize your team’s effort.
What is your pricing model, and how is it structured?
We use unit-based pricing—flexible and cost-effective, based on data usage, not seats or users.
Do you support shipping logs, metrics, traces from X?
Yes, Coralogix supports over 150 integrations and APIs for seamless ingestion.
What is the typical data ingestion volume your platform can handle?
Coralogix handles petabytes of data daily, with over 200PB processed monthly.
Do you have RUM capabilities?
Yes, we support browser RUM, including error tracking, session replay, and web vitals. Mobile RUM is also available.
Do you have Synthetics capabilities?
Yes, we partner with Checkly for synthetic testing, fully integrated with Coralogix alerts.
What is the end-to-end latency between data ingestion and visualization in dashboards?
Data is available within seconds, with real-time alerts and insights using in-stream analysis.
Do you support APM functionality?
Yes, Coralogix provides APM with OpenTelemetry tracing for robust application monitoring.
We require 30-day retention for our data. How is this handled?
Data is stored in your S3 bucket for unlimited retention and searchable without reindexing.
Do you support shipping metrics from X?
Yes, Coralogix supports metrics via Prometheus remote_write or OpenTelemetry collectors, with unlimited retention in S3.
How do you handle migration from Datadog?
No re-instrumentation is needed. Coralogix enables seamless migration using your current Datadog setup.
What about migrating dashboards from OpenSearch and Grafana?
Coralogix migrates your dashboards and assists in creating new ones as part of onboarding.
What about migrating existing alerts?
Coralogix migrates your existing alerts and provides training for creating and managing new ones.
How does Coralogix handle scaling challenges?
Coralogix removes scaling challenges, reusing your investments and handling migrations as part of our service.
What are your concerns with OTEL?
OTEL removes vendor lock-in. Coralogix supports full integration and onboarding to simplify the transition.
Please describe your technical support model, SLAs, and uptime guarantees provided.
We offer 24/7/365 support with a 2-minute response time and 99.99% SLA uptime guarantee.
Can I have a free trial account to test the platform?
Guided POCs ensure maximum value, allowing you to test comprehensively with full support.
Can you provide monthly quotas instead of daily?
We analyze your needs and adapt plans to avoid under-utilization or over-commitment.
What would an onboarding plan look like for teams across different time zones?
Coralogix assigns a TAM and customizes onboarding plans and training sessions to fit your teams’ needs.
How does your business model handle fluctuating workloads?
Coralogix offers flexible, reversible unit allocations to handle fluctuating workloads.
How are commercial overages/limits managed?
Overage protection is built in, with proactive monitoring and no surprises in billing.
What are the limits around support entitlements?
Coralogix offers unlimited support with no restrictions on contacts or cases.
