Brainscape's Knowledge GenomeTM

Browse over 1 million classes created by top students, professors, publishers, and experts.


See full index

OBJECTIONS > Objections > Flashcards

Objections Flashcards

1
Q

What is a common concern clients express during the objection handling process?

A

Feeling unready to commit.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
2
Q

What should you offer if a client is concerned about the investment required?

A

Access to payment plan/funding.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
3
Q

What approach should be taken if a client says they need to think about a decision?

A

Respect their need to think but emphasize the importance of information.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
4
Q

What is a key strategy when addressing client objections regarding new experiences?

A

Acknowledge their fears and explain the value of growth.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
5
Q

What is an effective way to engage a client who feels uncertain about the process?

A

Ask for two main aspects they want more information on.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
6
Q

In the objection handling example, what does the phrase ‘I’ve been doing this for a very long time’ imply?

A

The speaker has experience and is a reliable source of information.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
7
Q

What should be highlighted to reassure clients about making a significant investment?

A

The potential for personal growth and skillset enhancement.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
8
Q

What should you ask aside from financial concerns?

A

Aside from the financial aspect, is there anything else holding you back from being absolutely sure this is the right move for your business?

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
9
Q

What mindset should you be in when considering a financial approach?

A

Are you past the ‘should I do this?’ stage and more in the ‘how can I make this work?’ mindset?

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
10
Q

What do most clients prefer regarding payment?

A

Most of my clients prefer to handle the investment upfront.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
11
Q

What should you do if upfront payment isn’t suitable?

A

We’re flexible with payment options and can explore how to structure a plan that works for you.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
12
Q

Do you have fixed payment plans?

A

We don’t have fixed payment plans-it’s all about what suits you best.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
13
Q

What can you do based on a client’s financial situation?

A

Based on where you stand financially, we can make it work now, or we can strategize for the future.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
14
Q

What should you ask about the client’s current cash flow?

A

How much cash do you have available right now?

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
15
Q

Why is cash flow important?

A

Cash flow is crucial for your business.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
16
Q

What should you inquire about credit options?

A

Do you have access to credit that could help with funding?

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
17
Q

How do most clients feel about payment plans?

A

Most clients prefer upfront payment, but I understand everyone’s situation is unique.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
18
Q

What mindset should you confirm with the client?

A

Are you past the ‘should I do this?’ stage and more in the ‘how can I make this work?’ mindset?

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
19
Q

What should you offer if the client is hesitant about sharing financials?

A

Would you be open to an honest conversation about your current financial position?

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
20
Q

What should you ask if the client is not open about resources?

A

What can I do to support you in being more open about your resources?

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
21
Q

What should you do if the client has resources and can pay in full?

A

I’d recommend paying upfront. Let me explain why…

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
22
Q

What are two reasons for paying upfront?

A
  1. Committing fully to your goals often leads to rapid results. 2. When you invest fully in yourself, your clients will likely mirror that commitment.
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
23
Q

What should you confirm with the client after recommending upfront payment?

A

Are you sure about this decision?

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
24
Q

What should you ask to finalize the process?

A

What’s your billing address?

25
Q

What is the first question to ask if they have resources but need a payment plan?

A

Got it. And you still feel positive about moving forward with the process, right?

26
Q

What principle do successful business decisions often focus on?

A

Making successful business decisions often means maximizing gains while minimizing risks.

Consider this: Warren Buffet, Ray Dalio, Carl Icahn - all successful investors focus on this principle.

27
Q

What is the proposed payment plan to minimize initial investment risk?

A

You can pay half upfront - $3,400, and the remainder in 30 days once you’ve gained momentum.

28
Q

What is a follow-up question to gauge commitment to the plan?

A

Does that sound like a plan you’re willing to move forward with today?

29
Q

What is the first step when addressing spouse objections?

A

Hey there! Quick question for you: Apart from discussing this with your spouse, is there anything else that’s holding you back from being completely sure that this is the right move for you?

30
Q

What hypothetical scenario can help gauge confidence in decision-making?

A

Let’s say hypothetically your spouse was on this call and said, ‘Honey, I trust your judgment completely and I support whatever decision you make for us and your business.’ Would you then feel 100% confident about moving forward?

31
Q

What are the two clarifications to make regarding spousal objections?

A
  1. Is this more about showing respect, where you’re committed to doing this regardless and just want to inform her beforehand? 2. Do you genuinely need her permission to proceed, meaning it’s not solely your decision to make?
32
Q

What information should be gathered about the spouse’s thoughts?

A

What do you think her initial thoughts might be about this?

33
Q

What should be clarified about the financial situation?

A

So just to clarify, based on your current financial situation, any significant decision like this would require a discussion between you both, correct?

34
Q

What should you ask to understand your spouse’s role in the business decision?

A

Does she play a role in your business?

This helps gauge her influence on the decision.

35
Q

How can you assess your spouse’s feelings about the opportunity?

A

How do you think she would feel knowing about this opportunity?

36
Q

What should you inquire about discussing the opportunity with your spouse?

A

Can you speak to your spouse right now?

37
Q

What is a follow-up question regarding discussing with your spouse?

A

When do you think you’ll be able to discuss this with your spouse?

38
Q

What is the first step in the $1,000 Deposit Close scenario?

A

We’ll place a refundable deposit to secure your spot and solidify your commitment to making this change.

39
Q

What reassurance can you provide if the spouse objects to the deposit?

A

If your wife strongly objects and things go south, no worries - we’ll refund the deposit.

40
Q

What should you do after securing the deposit?

A

Schedule a follow-up call, which your spouse can join if she’d like.

41
Q

What is the amount for the deposit?

A

The deposit is just $1,000.

42
Q

What is the next step if the client is unsure about the $1,000 deposit?

A

I’ll take down your credit card details, but we won’t charge anything until you give the go-ahead.

43
Q

What should you emphasize if the client is unsure about discussing with their spouse?

A

When do you think you’ll be able to discuss this with your spouse?

44
Q

What is the follow-up approach if the client is unsure about any deposit?

A

When do you think you’ll be able to speak with your spouse?

45
Q

What should you remind the client about timing?

A

If now isn’t the right time, no worries at all. We’ll keep our lines of communication open until you’re ready.

46
Q

What should you clarify about the client’s financial situation?

A

Any significant decision like this would require a discussion between you both, correct?

47
Q

What are two approaches to discussing the investment with a spouse?

A
  1. Approach her with details about the investment. 2. Confidently state your decision and seek her support.
48
Q

What is the key question to ask the client about their approach?

A

Which approach do you think would resonate more with your spouse?

49
Q

What should you uncover if the client shows uncertainty?

A

The true objection (uncertainty) is about respect, leading to a deposit close.

50
Q

What is a key tip for handling objections?

A

Stay even toned, don’t get flustered by any response, and make them feel heard.

51
Q

What should you do if you’re not ready to move forward?

A

No worries at all. We’ll keep our lines of communication open until you’re ready, and I can give you some homework to work on in the meantime.

52
Q

What is the purpose of a refundable deposit?

A

The deposit isn’t locking you into anything; it’s just a signal that you’re serious. It helps us get everything set up behind the scenes and gives you some prep work to tackle while you finalize the funds.

53
Q

What happens if you can’t proceed after paying the deposit?

A

We’ll refund it, no questions asked.

54
Q

What is the amount of the deposit?

A

The deposit is just $1,000.

55
Q

How should you respond if someone says ‘no’ before knowing the deposit amount?

A

Ask them to tell you more about their hesitation and remind them that they mentioned being completely on board earlier.

56
Q

What should you do if you need to schedule a follow-up call?

A

Pause for a moment, suggest scheduling a call tomorrow, and offer specific times that are available.

57
Q

What should you remind the person before the follow-up call?

A

Jot down any remaining questions you have, and we’ll tackle those during our call.

58
Q

What is a quick homework assignment?

A

A quick homework assignment for you, about 5 minutes’ worth, based on our earlier conversation.

59
Q

What should you do if unforeseen circumstances arise before the follow-up call?

A

Please let me know if anything comes up that might affect our call tomorrow or if you need to reschedule.

OBJECTIONS (1 decks)

Brainscape helps you reach your goals faster, through stronger study habits.
© 2024 Bold Learning Solutions. Terms and Conditions