Objection handling Flashcards

1
Q

What could have been said to address skepticism about lead generation models?

A

I completely understand your hesitation. A lot of lead generation models fail because of unreliable partners and poor execution. What we do differently is provide access to the top media buyers who already generate high-quality calls at scale for companies like Progressive and Geico. It’s about structuring deals with trusted partners, not hoping a marketing campaign works.

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2
Q

What could have been said to provide clearer proof of success?

A

Here’s an example: Last month, one of our partners generated $90,000 in profit following this model. I’d love to walk you through how that worked so you can see if this aligns with your goals.

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3
Q

How to handle the ‘I’ve Been Burned Before’ objection more effectively?

A

I get it—most marketing models don’t deliver. But here’s the difference: you’re not running the ads or trying to sell to businesses yourself. You’re leveraging established connections between proven traffic sources and major buyers. The model only works if both sides are happy.

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4
Q

What could have been said to turn past failures into a selling point?

A

You’ve already been in marketing and seen what doesn’t work. That actually puts you in a better position than most people starting out. You know the pitfalls, and with the right approach, you can finally make it work without the frustration of doing it all yourself.

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5
Q

What is the Brian Tracy approach for handling objections directly?

A

Paul, I completely respect that you’ve had bad experiences with lead generation. But let me ask—if you had a way to connect businesses with high-quality calls without having to run ads yourself, would you at least be open to learning more?

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6
Q

What is the Zig Ziglar approach for building rapport and storytelling?

A

I had a friend who was in your exact position—he’d tried multiple marketing models and was completely burned out. He gave this a shot, and within three months, he had a steady six-figure income. It all comes down to having the right partnerships. Would you be open to learning how that worked for him?

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7
Q

What is the Tom Hopkins approach for trial close and creating urgency?

A

Paul, if I could show you a way to make this work without running ads yourself, without cold calling, and without the risks you’ve experienced before, would you be open to a quick 15-minute breakdown of the process?

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8
Q

What was lacking in the sales rep’s approach?

A

The rep lacked strong urgency tactics in explaining the business model.

A specific success story could have made it more compelling.

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9
Q

How can urgency be effectively communicated in sales?

A

Using a statement like, ‘The longer you wait, the more opportunities you leave on the table. The students who take fast action see results much sooner—some are profitable within 6-12 weeks. Why not take the next step today?’

Example from Brian Tracy’s sales approach.

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10
Q

What was the issue with the cost discussion?

A

The cost discussion was delayed and vague, mentioning $50K for training and $10-15K for working capital.

A clearer positioning could improve understanding.

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11
Q

How can investment be framed as a no-brainer?

A

Position it as, ‘This is less than what a single bad investment mistake costs in the financial world. What we offer is a direct path to a proven model that’s already producing seven-figure results for others. Isn’t that a smarter bet than trial and error?’

Inspired by Tom Hopkins.

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12
Q

What objection did Gil have regarding workload?

A

Gil was unsure if this would be a full-time grind.

A better response could clarify the role.

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13
Q

How should the workload objection be addressed?

A

Respond with, ‘Think of this like a hedge fund—your role is to orchestrate the deals, not run every aspect. With the right structure, you’ll be spending time on high-value negotiations, not daily operations.’

Inspired by Zig Ziglar.

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14
Q

What is a stronger closing statement than ‘Let’s book a call’?

A

A more assertive close would be, ‘You’re clearly a smart guy who understands leverage. You’ve already said your consulting business is under-monetized. Why not take a calculated step forward? Let’s confirm your call time now so you can get your specific questions answered by Brandon himself.’

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15
Q

What should Speaker 2 have done to close the next step more firmly?

A

Speaker 2 should have locked in the follow-up call immediately instead of just sending over materials.

Tom Hopkins approach: “John, if this makes sense and you like what you see in the deck, let’s set that call now so we don’t have to chase each other down.”

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16
Q

How could Speaker 2 create a stronger emotional tie to John’s future goals?

A

Speaker 2 could have tapped into John’s desire for more free time and less workload instead of only selling money-making potential.

Brian Tracy approach: “John, imagine in 12 months having a system where leads are flowing and you’re not chasing deals all day. What would that mean for you?”

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17
Q

What approach could be used to overcome the high-ticket price objection?

A

A strong cost-benefit framing could reinforce the value of the $50K price tag.

Zig Ziglar approach: “John, you already invest in leads. What if I told you that within six months, you could be making what you invest in leads back 10x?”

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18
Q

What should be addressed more proactively regarding startup costs?

A

A direct response outlining expected startup costs ($60K-$65K recommended) would build trust.

Instead of letting him assume the financial burden, emphasizing alternative funding strategies or partnerships might have been helpful.

19
Q

How can AI be positioned as a competitive advantage?

A

Highlighting how AI improves efficiency, compliance, and scaling could have made a stronger case.

Example: “One of the biggest game-changers in this industry is AI-powered compliance and call tracking. Instead of hiring large teams, technology like CallComply automates quality assurance and ensures your operation runs smoothly with minimal overhead.”

20
Q

How can a prospect’s strengths be leveraged in discussions?

A

Aligning the offer with the prospect’s background could increase engagement.

Example: “Sam, given your background in financial services, you’re already ahead of the curve. Many of our top performers come from similar backgrounds because they understand market cycles and risk management. We can help you translate that expertise into a high-growth client arbitrage business.”

21
Q

What is a stronger call to action for securing next steps?

A

A stronger close would include specific follow-up dates or outlining a launch plan.

Example: “Would you be available on [specific date] for a follow-up call with Brandon to discuss your next steps?” or “If you’re serious about this, I’d love to help you outline a step-by-step launch plan today.”

22
Q

Addressing Concerns More Proactively

Sam had concerns about capital requirements beyond the course fee. A more direct response outlining expected startup costs ($60K-$65K recommended) would build trust.
Instead of letting him assume the financial burden, emphasizing alternative funding strategies or partnerships might have been helpful.

A

Script Example (Brian Tracy’s approach - Overcoming Objections)

“Sam, I completely understand that startup capital is an important consideration. Many of our most successful members started lean and reinvested as they scaled. Have you explored leveraging existing business relationships or investors to offset initial costs?”

23
Q

Emphasizing AI’s Role in Scaling

AI was briefly mentioned but not positioned as a competitive advantage.
Highlighting how AI improves efficiency, compliance, and scaling could have made a stronger case.

A

Script Example (Tom Hopkins - Selling on Benefits)

“One of the biggest game-changers in this industry is AI-powered compliance and call tracking. Instead of hiring large teams, technology like CallComply automates quality assurance and ensures your operation runs smoothly with minimal overhead.”

24
Q

Leveraging Prospect’s Strengths

Sam has significant experience in financial services. Aligning the offer with his background could have increased engagement.

A

Script Example (Zig Ziglar - Personalization)

“Sam, given your background in financial services, you’re already ahead of the curve. Many of our top performers come from similar backgrounds because they understand market cycles and risk management. We can help you translate that expertise into a high-growth client arbitrage business.”

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Stronger Call to Action The call ended without securing a clear next step beyond sending materials. A stronger close would have been:
"Would you be available on [specific date] for a follow-up call with Brandon to discuss your next steps?" "If you’re serious about this, I’d love to help you outline a step-by-step launch plan today."
26
When the customer mentioned they didn’t need coaching, the rep could have re-framed it:
“This isn’t coaching in the traditional sense. It’s access to a proven system that connects you directly to media buyers and buyers. If you already have a network of clients, this just helps you capitalize on it more efficiently.”
27
When the customer said they already generate leads, the rep could have asked:
“That’s great! Are you able to scale predictably? Most people doing lead arbitrage hit a ceiling because they don’t have an efficient process. That’s where we can help.”
28
The customer eventually asked about the price, but the salesperson should have framed the value earlier. Instead of “It’s $50K for six months,” they should have led with
“It’s designed for people serious about making $100K/month in arbitrage deals, and the typical student sees ROI within 6–12 weeks.”
29
Establish Scarcity & Exclusivity (Brian Tracy’s Principle) Instead of being unsure about fit, the rep should have framed it as exclusive and selective: Example:
“We’re very selective about who we work with, and honestly, you seem like a strong candidate. If you’re open to it, I’d like to have Brandon take a look at your business and see if you’re a fit.”
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Use the "Future Pacing" Technique (Zig Ziglar’s Strategy) Customer wants to make $100K/month but lacks structure. The rep should have painted a clear picture of success: Example:
“Fast forward 6 months—imagine you’re consistently brokering high-ticket deals, and all the lead gen is handled by experts. No more scrambling, no more uncertainty. That’s what we set up for you.”
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Use Assumptive Close (Tom Hopkins’ Strategy) Instead of “Let me know if you’re interested,” the rep should have used an assumptive close. Example:
“Since this is exactly what you’re looking for, let’s get you on a call with Brandon to map out how you can start immediately. I’ll send the form over now.”
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Not Framing Immediate Revenue Potential Strongly Enough Missed Approach: The team focused heavily on the 6-month program cost ($50K), which was a barrier for Reza. Better Approach:
Instead of pushing the entire $50K upfront, the conversation should have led with a quick-win strategy. Example: "Reza, since you have 30 clients today, let’s immediately connect you with the right lead suppliers so you can start making money in the next 2 weeks. Then, we can structure the full training and systems around that success."
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Lack of Immediate Offer to Monetize Her Existing Clients She already has buyers but needs a supply source right now. The team didn’t offer an interim solution to get her moving immediately. Missed Closing Opportunity: Instead of letting her hesitate over the $50K fee, the team could have
pitched a low-risk, fast-start option. Example: "Let’s start by sourcing X number of high-quality roofing leads for your clients at $Y per lead, so you can generate revenue before making a bigger investment." This would reduce friction and prove value immediately while keeping her engaged.
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No Payment Plan or Phased Entry Offer Reza wants in but doesn’t have $50K cash available right now. She hinted at having funds available after mediation and mentioned she could put down $10K–$20K. The team didn’t explore an installment plan or a phased entry structure. A better response:
"We can get you started for $15K today, give you access to the network and supply, and once you close a few deals, we can roll you into the full program."
35
Sales Closing Script Adjustments If we were rewriting the close, it should have gone something like this: 🚀 Immediate Action Pitch:
Reza, you already have 30 clients who are ready to buy leads today. Let’s start you with a direct connection to high-quality lead sources so you can start monetizing immediately. Once you see how well this works, we can structure the full training and scaling system around your success."
36
Sales Closing Script Adjustments If we were rewriting the close, it should have gone something like this: 🔥 Reframing the Investment:
"This isn’t just a course—it’s a full business model. The people in this program are all making $250K+ per year, some even hitting 7-8 figures. This model isn’t theory; it’s exactly what we’ve used to scale companies past $100M. You’re already halfway there—you just need the supply chain and systems."
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Sales Closing Script Adjustments If we were rewriting the close, it should have gone something like this: 💰 Payment Plan Alternative:
"I know the $50K is a big decision today, but since you’re clearly the right fit, we can start with a $15K deposit and get you operational. Then, as you close deals, you can roll that into the full program. That way, you’re making money while you learn."
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Addressing the Fear of Overwhelm (Brian Tracy Style) What was missing: They expressed concerns about taking on too much. This wasn’t fully addressed with a clear step-by-step breakdown. What should have been said:
"Think of this as a 3-step process. First, we get your business structured. Second, we bring in a strong biz dev hire. Third, we scale the deal flow. We help you manage each step so that it never feels overwhelming."
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Creating a More Compelling Financial Comparison (Zig Ziglar Technique) What was missing: The value of making an extra $500K–$1M/year vs. keeping their current $30K–$50K/month was not framed powerfully enough. What should have been said:
"Right now, you're making great money. But what if you could make that much without managing four different offers? This model lets you consolidate efforts and build a business worth selling."
40
Framing Scarcity & Urgency (Tom Hopkins Approach) What was missing: There was no push to take immediate action. What should have been said:
"LeadsCon is coming up in April. If you start now, you’ll be positioned to close deals at the event. If you wait, that’s three months of lost opportunity. The best time to start was yesterday. The second best time is today."
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Stronger Urgency & Closing Technique What Should Have Been Done: Use Brian Tracy’s “Future Pacing” technique:
"Stephan, imagine six months from now, your team is successfully running arbitrage for your brands and generating an extra $50K/month in revenue. Would that be worth making a decision today?" Why? This subtly pushes him toward making a commitment faster.
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More Personalization for His Brand’s Needs What Should Have Been Done: Zig Ziglar’s “Find the Pain” method—dig deeper into his challenges with retaining customers and scaling B2C. Example Script:
“Stephan, you mentioned that the second sale is the hardest. What if we applied arbitrage strategies to not only acquire customers but also structure retargeting campaigns that ensure repeat purchases?” Why? Tying arbitrage to his existing brand goals would make the value clearer.
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Trial Close & Soft Commitment What Should Have Been Done: Tom Hopkins' "Little Yeses" Technique Example Script:
“Would it make sense to have a quick follow-up chat after you review the deck? If this seems like a good fit, we could explore the best onboarding option for you.” Why? Getting small micro-commitments makes the final decision easier.
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