O&M 1

Question 1

6 Areas of Moral Development

Answer 1

1. Universal Principles
2. Social Contract
3. Law & Order
4. Interpersonal Relations
5. Instrumental Experiences
6. Obedience & Punishment

Question 2

2 Sources of Personality

Answer 2

1. Hereditery (Genes)

2. Environment ( Experiences)

Question 3

5 Cultural Values

Answer 3

1. Individualism
2. Power-Distance
3. Uncertainty Avoidance
4. Gender Role Orientation
5. Long-Term Orientation

Question 4

Five Personality Factors

Answer 4

1. Emotional Stability
2. Agreeableness
3. Extraversion
4. Concientiousness
5. Openess

Question 5

2 Locuses of Control

Answer 5

1. Internal Locus of Control

2. External Locus of Control

Question 6

4 Areas of Emotional Intelligence

Answer 6

1. Self-Awareness
2. Social empathy
3. Self-Motivation
4. Social Skills

Question 7

Motivational Process (6 Stages)

Answer 7

Identification of Needs -> Satisfaction of Needs -> Selection Goal-Directed Behaviors -> Performance -> Reward/Punishment -> Reassesment of Deficiencies

Question 8

Needs Hierarchy Model (5 Levels)

Answer 8

1. Self-Actualisation
2. Esteem Needs
3. Affiliation Needs
4. Security Needs
5. Psychiological Needs

Question 9

Motivator-Hygiene Model (2 Parts)

Answer 9

1. Motivating factors Leading to Job Satisfaction

2. Hygiene factors leading to Job Dissatisfaction

Question 10

6 Motivating factors leading to Job Satisfaction

Answer 10

1. Achievement
2. Advancement
3. Autonomy
4. Challange
5. Feedback
6. Responsibility

Question 11

6 Hygiene factors leading to Job Dissatisfaction

Answer 11

1. Rules & Policies
2. Relationships with Peers
3. Relationships with Supervisors
4. Salary
5. Security
6. Working Conditions

Question 12

5 Motivational Job Characteristics

Answer 12

1. Skill Variety
2. Task Identity
3. Task Significance
4. Autonomy
5. Feedback

Question 13

3 Forms of Groups

Answer 13

1. Friendship group (forms informally)
2. Task group (formed by management)
3. Informal group (formed by day to day activities)

Question 14

5 Stages of team Development

Answer 14

1. Forming
2. Storming
3. Norming
4. Performing
5. Adjourning

Question 15

6 Work related Teams

Answer 15

1. Functional Teams
2. Problem-Solving Teams
3. Cross-Functional Teams
4. Self-Managed Teams
5. Virtual Teams
6. Global Teams

Question 16

8 Core Influences on Team Effectiveness

Answer 16

1. Context
2. Leadership
3. Team Goals
4. Team Size
5. Member Roles
6. Member Diversity
7. Norms
8. Cohesiveness

Question 17

5 Core Infleunces on Team Dysfunctions

Answer 17

1. Group-Think
2. Free Riding
3. Bad Apples
4. Absence of trust
5. Avoidance of Responsibility

Question 18

4 Types of Organisational Cultures

Answer 18

1. Clan Culture
2. Entrepreneurial Culture
3. Market Culture
4. Bureaucratic Culture

Question 19

Organisational Socialisation Process (7 stages)

Answer 19

Careful Selection -> Challanging early work assignments -> Training to develop capabilioties consistent with culture -> Rewards that sustain culture -> Adoption of cultural value policies -> Rituals, Taboos, Rites and Stories -> Role Model to sustain culture

Question 20

4 Pressures for Change

Answer 20

1. Globalisation
2. Technology
3. Social Media
4. Generational Differences

Question 21

9 Ressistances to Change

Answer 21

1. Perceptions
2. Personality
3. Habit
4. Threat to power and influence
5. Fear of the unknown
6. Organisational Design
7. organisational Culture
8. Resource limitations
9. Interegationisational Agreement

Question 22

3 Methods of Change

Answer 22

1. Interpersonal methods
2. Team methods
3. Organisational methods