Nursing Communication

Question 1

5 aspects of the whole person

Answer 1

physical, cognitive, emotional, spiritual, social

Question 2

3 meanings of holistic care

Answer 2

1. Inclusive Care 2. Complementary and alternative medicine 3. Considering the whole person using a variety of interventions including needs

Question 3

what does holistic care seek to achieve?

Answer 3

considering the whole of the person and identifying the cause of the problem

Question 4

what does holistic care require?

Answer 4

1. mutual respect,
2. collaboration with the person,
3. self-empowerment from the resident

Question 5

Components of “effective listening”

Answer 5

observe, connect, understand, relax, design

Question 6

barriers of listening

Answer 6

1. external interferences (noise levels, distraction),

2. Internal interferences (noise of emotions, language)

Question 7

(preparing to isten) SAAFETY

Answer 7

Schedule
Arrange your mind
Arrange the seating
Familiarize yourself
Environmental factors
Time alone (with person)
Y Why listen? (clarify and understand purpose of interaction)

Question 8

(Model of active listening) SOLER

Answer 8

Sit
Open posture
Lean toward person
Eye contact
Relax

Question 9

What is the base characteristic of effective listening?

Answer 9

making the person the focus of the interaction

Question 10

Abilities required for effective listening

Answer 10

1. Respect,
2. Concentration, empathy, 3. identifying with client needs
3. identifying and discussing the needs and emotions
4. care about whole person

Question 11

Active listening AEIOU

Answer 11

1. Assist
2. Enjoy
3. Influence
4. Observe
5. Understand

Question 12

6 characteristics of effective listening

Answer 12

1. being prepared to listen
2. tuning in
3. focusing attention on person
4. observe and validate questions (v or non v)
5. communicate interest and commitment
6. explore culture variations

Question 13

3 important elements of effective communication

Answer 13

1. Respect
2. Confidentiality
3. Empathy

Question 14

What are the potential effects of failure to recognize each aspect of the whole person?

Answer 14

It will restrict the development of a therapeutic relationship and the outcomes of any interventions

Question 15

what can affect the social aspect of an individual?

Answer 15

feeling vulnerable and fearful can make the individual desire social contact, but usually only people they trust (or people who shoe genuine concern or care)

Question 16

Stereotypical judgements may be:

Answer 16

positive or negative

Question 17

2 major barriers of stereotypical judgement

Answer 17

1. Occurs if there is a set idea about the person

2. Limits the possibility of relating to the qualities/abilities of the person being stereotypical

Question 18

How can a health professional avoid stereotypical judgement?

Answer 18

`Become self-aware & tolerable to differences

Question 19

What is value-laden judgement?

Answer 19

Appearance, action & characteristics

Question 20

where do values or beliefs originate?

Answer 20

parents/significant others

Question 21

what can values and beliefs create?

Answer 21

prejudice

Question 22

Define stereotype

Answer 22

A fixed idea about a person/group

Question 23

why avoid stereotypes?

Answer 23

1. creates conflicts
2. develop ignorance/lack of information
3. stop the professional from relating to the ‘real’ person

Question 24

4 components of non-verbal communication

Answer 24

1. Environment
2. Body Language
3. The prosodic features
4. The paralinguistic features

Question 25

What are the prosodic features?

Answer 25

1. volume,
2. pitch and
3. rate of speaking

Question 26

What are the paralinguistic features?

Answer 26

1. Emphasis
2. Pause
3. Tone