NUFS133 - concepts of quality

Question 1

What did all the pioneers of modern quality management believe?

Answer 1

All the pioneers of modern quality management believed that management and the system are the cause of poor quality.

Question 2

Who were the pioneers of modern quality management?

Answer 2

Frederick Taylor, Walter Shewhart, Edwards Deming, Joseph Juran, Armand Feigenbaum, and Philip Crosby were the pioneers of modern quality management.

Question 3

What is Frederick Taylor known for in regards to modern quality management?

Answer 3

Frederick Taylor promoted scientific management: created plans to maximize efficiency of workers and machines.

Question 4

What is Walter Shewhart known for in regards to modern quality management?

Answer 4

Walter Shewhart developed control charts to analyze, adjust, and reduce variation in processing.

Question 5

What is Edwards Deming known for in regards to modern quality management?

Answer 5

Edward Deming developed Total Quality Management and refined Shewhart’s work into Statistical Quality Control.

Question 6

What is Joseph Juran known for in regards to modern quality management?

Answer 6

Joseph Juran perceived quality in terms of design, conformance, availability, safety and use. He also defined quality as fitness for use as perceived by the customer.

Question 7

What is Armand Feigenbaum known for in regards to modern quality management?

Answer 7

Armand Feigenbaum firmly believed that quality should be part of the process instead of an inspection of a final product.

Question 8

What is Philip Crosby known for in regards to modern quality management?

Answer 8

Philip Crosby developed the “Four Absolutes of Quality Management”. 1) Conformity, 2) System to prevent problems, 3) Standards set to “zero defects”, 4) Cost of quality is the price on non-conformance.

Question 9

What is quality?

Answer 9

Quality is conforming to requirements or specifications; used as a qualifier to describe a product or service.

Question 10

Define product based quality.

Answer 10

Product based quality describes the features and/or attributes of a product.

Question 11

Define user based quality.

Answer 11

User based quality describes the fitness for use of a product.

Question 12

Define manufacturing based quality

Answer 12

Manufacturing based quality describes products conforming to specifications.

Question 13

Define value based quality.

Answer 13

Value based quality describes a degree of excellence at an acceptable price.

Question 14

What are the 8 dimensions of quality to link the customer to design?

Answer 14

The 8 dimensions of quality that link the customer to design are Performance, Features, Reliability, Conformance, Durability, Serviceability, Aesthetics, and Perceived Quality.

Question 15

What are the 4 Common Standards for Quality?

Answer 15

Legal (Federal, State, or Local), Company/Voluntary Label, Industry, and Grade standards (consumer requirements; ex. USDA).

Question 16

What is Quality Assurance?

Answer 16

Quality Assurance is an independent corporate function of plant activities, establishes, adapts and implements programs and policies to support quality control, and provides confidence that quality measures are set and applied.

Question 17

What is Quality Control?

Answer 17

Quality Control is a plant function that is responsible for operational activities used to fulfill requirements of quality.

Question 18

What is Food Safety?

Answer 18

Food Safety involves the handling, preparation, and storage of food that prevent foodbourne illnesses.

Question 19

What is Total Quality Management?

Answer 19

Total Quality Management integrates all the functions and processes within an organization to achieve continuous improvement of the quality of goods and services.

Question 20

What is GFSI?

Answer 20

GSFI is the Global Food Safety Initiative. This is a business-driven initiative for the continuous improvement of food safety management systems to ensure confidence in the delivery of safe food to consumers worldwide.