Notifying Guarantor’s Of Self-Pay Balances, Ch. 12

Question 1

What are some reasons that you might want to hold a statement?

Answer 1

1) minimum guarantor account balance, not met
2) guarantor address has no ZIP Code
3) credit balance on the guarantor account

Question 2

Affects of accepting the statement run: A single guarantor account can only appear in one statement run at a time. Because of this it is imperative that that statement runs are being accepted.

Answer 2

1) Removing the run
2) stamps accounts with statement date
3) can’t start the self-pay aging process

Question 3

Self-pay aging can begin with either the service date, post date, or first statement date.

Answer 3

Self pay aging

Question 4

Which of the following are options for notifying guarantors of their balances

Answer 4

RTE, statements, my chart, notification, SMS notifications

Question 5

True or false: the system can be configured to automatically create statement runs

Answer 5

True

Question 6

Which of the following happens when a statement run is accepted?

Answer 6

1) the guarantor account gets stamp with the statement sent date.
2) the guarantor account can appear in a new statement run.
3) the statement run is removed from epic.

Question 7

What is the purpose of the payment history score?

Answer 7

Summarizes how a guarantor has historically paid

Question 8

True or false: in the foundation system, all mychart users are enrolled and paperless billing by default

Answer 8

True