Notes Flashcards
What is troubleshooting?
Troubleshooting is the process of identifying, diagnosing, and resolving technical issues in a computer system or network.
What does troubleshooting involve?
It involves logical steps to isolate problems and implement solutions.
What is a common cause of slow performance in computers?
Too many background processes.
What can contribute to slow performance related to disk space?
Low available disk space.
What type of infections can cause slow performance?
Malware infections.
What is one solution to improve computer performance?
Use Task Manager in Windows or Activity Monitor in macOS.
How can you increase virtual memory?
Adjust the virtual memory settings in your system.
What is a method to clean up disk space?
Use Disk Cleanup or delete temporary files.
What should you do to protect against malware?
Run an antivirus scan.
What are common causes of unresponsive programs?
Software bugs or system overload, corrupt files or outdated software.
What is a solution to unresponsive programs?
Force close the program (Ctrl + Shift + Esc for Task Manager).
What is another solution to unresponsive programs?
Restart the computer.
What is a final solution to unresponsive programs?
Update or reinstall the software.
What are common causes of boot failures?
Corrupt system files or faulty updates, hardware issues (damaged hard drive, RAM failure), incorrect BIOS settings.
What are some solutions for boot failures?
Boot in Safe Mode and roll back recent changes, run Startup Repair or use System Restore, check BIOS settings and boot order, replace faulty hardware (RAM, hard drive).
What is the first step in basic network troubleshooting?
Checking Physical Connections
What should you ensure about Ethernet cables?
They are securely plugged in.
What should you verify about Wi-Fi?
Wi-Fi is enabled and connected to the correct network.
What should you check for on the router/modem?
Blinking lights.
How do you restart a router and modem?
Power off the router and modem, wait 30 seconds, then turn them back on.
What should you do to refresh the network connection?
Restart the computer.
