Non-Verbal Communication Flashcards
0
Q
What is non-verbal communication?
A
- our first form of communication (e.g. cry of a baby)
- contributes significantly more to communication than verbal
- 56% of the interpretation of our messages depends on our NVC
1
Q
Definition of non-verbal communication
A
Bodily actions & vocal qualities that typically accompany a verbal message (communication without words)
2
Q
Types of NVC
Body Gestures: Kinesics
A
Emblems Illustrators Regulators Adapters Appearance Body Orientation
3
Q
Emblems (Kinesics)
A
Gestures that translate into words
4
Q
Illustrators (Kinesics)
A
Accompany words, literally “illustrates” verbal symbol
5
Q
Regulators (Kinesics)
A
Monitor, maintain, control conversation
6
Q
Adaptors (Kinesics)
A
Signify a personal need
7
Q
Appearance (Kinesics)
A
Choice of clothes, height, attractiveness
8
Q
Body orientation
A
Posture in relation to another
