Non Financial Performance Measurement Flashcards by Vedat Kirdag | Brainscape

Q

Non- financial performance measures

A

Balanced scorecard

Csf’s and kpi’s

Value for money

Benchmarking

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Q

Balanced scorecard

A

Customer perspective

Internal perspective

Innovative & learning perspective

Financial perspective

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Q

Value for money

A

Economy

Effectiveness

Efficiency

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Q

Benchmarking

A

Internal

Competitor

Process or activity

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