nhs values Flashcards
nhs value: working….
working together for patients
nhs value: respect…
respect and dignity
nhs value: commitment…
commitment to quality of care
nhs value: com…
compassion
nhs value: improving..
improving lives
nhs value: everyone…
everyone counts
explain working together for patients
patients come first in everything we do, speak up when things go wrong, go before oganisational boundaries to deliver good customer care, do everything you can
explain respect and dignity
valuing everyone, respecting aspiration, commitments, priorties, needs, abilities, limits
but are open and honest about pov, what we can/not do
explain commitment the quality of care
strive to deliver quality of care every time, encourage feedback, from all (patients, familes, carers, staff, public) use this to improve
explain compassion
compassion is central , search for even small things to do to give comfort and relieve suffering, find time for patients, their families, carers our colleagues
explain improving lives
strive to improve health and wellbeing, excellence, professionalism, service improvements, innovation, we all have a part to play to make everyone healthier
explain everyone counts
maximise resources for the benefit of the whole community, make sure nobody is excluded, discriminated against, accept some people need more help and difficult decisions need to be made