NHS Values Flashcards
Tell me about a time where you followed a code of conduct
Tell me something about the NHS constitution and the roles
It is a set of rights for the patients, public, and staff of the NHS. It includes the NHS values.
Staff role: All staff have responsibilities to the public, their patients and colleagues.
What are the 6 NHS values?
- Working together for patients
- Respect and dignity
- Commitment to quality of care
- Compassion
- Improving lives
- Everyone counts
What does the NHS value of working together for patients mean?
Patients come first in everything we do. We fully involve patients, staff, families, carers, communities, and professionals inside and outside the NHS. We put the needs of patients and communities before organisational boundaries. We speak up when things go wrong.
What does the NHS value of respect and dignity mean?
We value every person – whether patient, their families or carers, or staff – as an individual, respect their aspirations and commitments in life, and seek to understand their priorities, needs, abilities and limits. We take what others have to say seriously. We are honest and open about our point of view and what we can and cannot do.
What does the NHS value of commitment to quality of care mean?
We earn the trust placed in us by insisting on quality and striving to get the basics of quality of care – safety, effectiveness and patient experience – right every time. We encourage and welcome feedback from patients, families, carers, staff and the public. We use this to improve the care we provide and build on our successes.
What does the NHS value of compassion mean?
We ensure that compassion is central to the care we provide and respond with humanity and kindness to each person’s pain, distress, anxiety or need. We search for the things we can do, however small, to give comfort and relieve suffering. We find time for patients, their families and carers, as well as those we work alongside. We do not wait to be asked, because we care.
What does the NHS value of improving lives mean?
We strive to improve health and wellbeing and people’s experiences of the NHS. We cherish excellence and professionalism wherever we find it – in the everyday things that make people’s lives better as much as in clinical practice, service improvements and innovation. We recognise that all have a part to play in making ourselves, patients and our communities healthier.
What does the NHS value everyone counts mean?
We maximise our resources for the benefit of the whole community, and make sure nobody is excluded, discriminated against or left behind. We accept that some people need more help, that difficult decisions have to be taken – and that when we waste resources we waste opportunities for others.
Give an example where you have shown the NHS value of working together for patients
Shine a Light volunteering
Give an example where you have shown the NHS value of respect and dignity
Shine a light volunteering
Learning BSL
Working in customer service: allowing customers to feel heard
Give an example where you have shown the NHS value of commitment to quality of care
Working in customer service: safety from cleaning roles, the front of customer experience
Physics society: main point of communication between the committee and society members. Actioned feedback to optimise member experience.
Give an example where you have shown the NHS value of compassion
Physics society: commitment to welfare- especially to young adults who have just started uni and are experience anxiety or distress over living alone or socialising with others.
Tutoring: empathy for when students are upset, stressed or embarrassed that they can’t pick up certain topics.
Grandads illness: explaining certain concepts to my nana without sounding patronising
Give an example where you have shown the NHS value of improving lives
Shine a light support service: professionalism and positive clinical practice
Engineering Education Scheme: developed an ergonomically safe tool to reduce the long term health impacts experienced by manual labourers in an engine factory
Give an example where you have shown the NHS value of everyone counts
Learning BSL: learning about the Deaf community from Deaf people themselves and how much easier it is to navigate the world when someone speaks your first language. Providing equity for patients rather than just equality.
