new technology Flashcards
what happens if there is no new technology ?
if new technology is not being adapted by companies competitors will take over and it will be difficult to sustain
what things to people use technology for in hospitality ?
to control the tour and hotel booking facilitys.
what are the negatives of the of technology
the negatives are that if the establishment requires your phone to get into the establishment and your phone dies you will be locked out or in.
explain how a computer could be used to assist the running of the resturant?
it could organise the tables customers sit at.
another way the computers could be used in the resturant?
it can organise bills of food.
another way ?
could tell you the amount of stock in every day if they chose to trake it that way.
another way?
organise amount of staff
another way?
organise booking
What technology is commonly used for contactless payments in hospitality?
Mobile payment apps and NFC (Near Field Communication) technology.
True or False: Artificial Intelligence (AI) is used in customer service chatbots in the hospitality industry.
True
Fill in the blank: __________ systems help hotels manage bookings and reservations efficiently.
Property Management
What is the purpose of a Customer Relationship Management (CRM) system in hospitality?
To manage customer interactions and data throughout the customer lifecycle.
Which technology allows guests to control room settings such as temperature and lighting?
Smart room technology.
Multiple Choice: Which of the following is a benefit of using online booking systems? A) Increased manual workload B) Improved customer experience C) Higher costs
B) Improved customer experience
What role does Big Data play in the hospitality industry?
It helps businesses analyze customer preferences and improve service offerings.
True or False: Virtual Reality (VR) can be used for virtual tours of hotels.
True
What technology helps restaurants manage inventory and reduce food waste?
Inventory management systems.
Fill in the blank: __________ technology is used to enhance the dining experience through personalized recommendations.
Machine Learning
What is the function of a Point of Sale (POS) system in catering?
To process transactions and manage sales data.
Multiple Choice: Which of the following can enhance customer loyalty in hospitality? A) Poor service B) Mobile apps C) Limited communication
B) Mobile apps
What type of technology can improve the efficiency of room service in hotels?
Smartphone apps for ordering.
True or False: Drones are used for delivering food in some hospitality settings.
True
What is the primary purpose of using social media analytics in hospitality?
To understand customer sentiment and improve marketing strategies.
