New Accounts Manual

Question 1

How many account products can be selected & opened per account opening session?

Answer 1

10 and Debit cards must be the last account type.

Question 2

What is the best way to remove an owner from an existing account?

Answer 2

The best way is to close and reopen a new account.

Question 3

Who can sign off on an Account Owner Removal document if the customer wishes to maintain the same account number?

Answer 3

An Officer

Question 4

What are the closing account Tran codes?

Answer 4

Checking 061
Savings 161

Question 5

How does a customer open an HSA account?

Answer 5

A banker will fill out the form in BPM and then submit it to Omnify

Question 6

What are the 3 parts of CIP?

Answer 6

Notify
Identify
Verify

Question 7

Identify

Answer 7

-Legal Name
-Physical Address
-Date of Birth
-Taxpayer Identification Number (SSN/ITIN)

Question 8

Verify

Answer 8

• Drivers License
  -State Id
  -Military ID
  -Passport
  -Tribal ID

Question 9

What forms of verification can be used for college or university students?

Answer 9

-Current student/faculty ID
-Current university/college housing contract
-Current University/college acceptance letter

Question 10

What does CDD stand for?

Answer 10

Customer Due Diligence

Question 11

Need to complete for all:
US Citizens
Us resident aliens

Answer 11

W-9

Question 12

Complete for all:
Non-US Citizens
Non-resident aliens
Non-Us residents

Answer 12

W8-BEN

Question 13

Definition of a minor

Answer 13

Any individual under the age of 18 opening an account in the state of Nebraska and Kansas

Question 14

What information can be used to verify a minor?

Answer 14

-Learner’s permit
-Certified birth certificate
-Social security card
-Current school ID

Question 15

What are 3 things to keep in mind when titling a new account?

Answer 15

-Identity
-Authority
-Intentions

Question 16

The funds in the account are owned and controlled by one person.

Answer 16

Single Party

Question 17

Funds are owned and controlled by one person, and the owner elects to have a beneficiary(ies) named in event of death.

Answer 17

Single Party with Payable on Death (POD)

Question 18

Account is owned by two or more owners with funds going to the surviving owner in the event of a death.

Answer 18

Multiple Party with Survivorship (MPWROS)

Question 19

Account owned by two or more owners and has a beneficiary(ies) named

Answer 19

Multiple Party with Survivorship and Payable on Death (MPWROS & POD)

Question 20

Account with two or more owners where funds are divided according to each party’s contribution upon event of death.

Answer 20

Multiple Party without Survivorship (MPWOROS)

Question 21

When do we run E-Funds?

Answer 21

on every new (non-customer) owner/signer

Question 22

What information do we need to collect to identify a minor?

Answer 22

-Legal name
-Physical address
-Date of birth
-Taxpayer ID number (babies included)

Question 23

What do we need if a minor has no acceptable form of ID?

Answer 23

A parent/grandparent/guardian must be included as a co-owner/co-signer on the account, and we must have full CIP.

Question 24

How do you release a stop payment submitted thru UBTGo?

Answer 24

Email #Input-Desposit services with the following:
-Customer Name
-Account Number
-Check number
-Check amount

Question 25

What does CIP stand for?

Answer 25

Customer Identification Program

Question 26

If a customer is declined by eFunds what must they receive?

Answer 26

Notice of Action taken