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Never Split The Difference > Never Split The Difference > Flashcards

Never Split The Difference Flashcards

1
Q

Labels are simple and effective

A

Labels are simple and effective

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2
Q

It seems like

A

It seems like

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3
Q

It sounds like

A

It sounds like

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4
Q

It looks like

A

It looks like

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5
Q

It feels like

A

It feels like

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6
Q

You seem like

A

You seem like

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7
Q

You sound like

A

You sound like

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8
Q

You look like

A

You look like

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9
Q

Leave I out

A

Leave I out

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10
Q

The word I can cause an interruption

A

of the other sides thinking.

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11
Q

Labels can be used to gather information

A

at times better than questions.

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12
Q

Label Vs Question Example

A

Label Vs Question Example

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13
Q

What are you thinking about this?

A

What are you thinking about this?

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14
Q

It seems like you’re giving this a lot thought.

A

It seems like you’re giving this a lot thought.

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15
Q

It seems like you’re thinking about something here.

A

It seems like you’re thinking about something here.

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16
Q

It seems like you saw some things you liked.

A

It seems like you saw some things you liked.

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17
Q

You can almost do an entire negotiation with labels

A

You can almost do an entire negotiation with labels

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18
Q

Labels increase your odds.

A

Labels increase your odds.

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19
Q

Negative labels

A

Negative labels

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20
Q

It seems like you hate X

A

It seems like you hate X

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21
Q

It seems like you dislike X.

A

It seems like you dislike X.

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22
Q

It seems like you despise X.

A

It seems like you despise X.

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23
Q

It seems like X is a problem for you.

A

It seems like X is a problem for you.

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24
Q

It seems like you have disdain for X.

A

It seems like you have disdain for X.

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25
Q

Labeling Negatives Is A Negotiation Superpower

A

Labeling Negatives Is A Negotiation Superpower

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26
Q

Negatives have 3 to 9 times the impact on decision making.

A

Negatives have 3 to 9 times the impact on decision making.

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26
Q

Labeling negatives

A

diffuses negatives.

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27
Q

Don’t deny the negative

A

label it.

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28
Q

The NO Question

A

The NO Question

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28
Q

Is now a bad time?

A

Is now a bad time?

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29
Q

Would it be out of the question?

A

Would it be out of the question?

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29
Q

Is it ridiculous?

A

Is it ridiculous?

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30
Q

Would it be impossible?

A

Would it be impossible?

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30
Q

Is it a bad idea?

A

Is it a bad idea?

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30
Q

Am I out of line?

A

Am I out of line?

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31
Q

Have you given up on?

A

Have you given up on?

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31
Q

The secret to gaining the upper hand in negotiation

A

is giving the other side the illusion of control.

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32
Q

The key to power negotiations

A

is deference.

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33
Q

Deference

A

respect shown for another person esp. because of that person’s experience, knowledge, age, or power.

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34
Q

Mirroring

A

Mirroring

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34
Q

Repeat the last (or critical) 3 words​ of what someone else has said

A

Repeat the last (or critical) 3 words​ of what someone else has said

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35
Q

I need the quarterly report on my desk by the end of the day.

A

End of the day?

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36
Q

I need it for my 1 o’clock meeting tomorrow.

A

1 o’clock?

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37
Q

I like to review it beforehand, so that I’m prepared for the meeting.

A

Prepared for the meeting?

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38
Q

NO Simulation

A

NO Simulation

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39
Q

Do you feel like your organization has reached peak productivity?

A

Do you feel like your organization has reached peak productivity?

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40
Q

Are you hoping that productivity will improve on its own?

A

Are you hoping that productivity will improve on its own?

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41
Q

Are you against having a hard look at our technology

A

to see how we could improve your overall performance and actually save you money in the long run?

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42
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Never Split The Difference (2 decks)

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