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NetJets > NetJets Interview Prep > Flashcards

NetJets Interview Prep Flashcards

1
Q

Tell me about a time that you had a disagreement with a colleague

A

(Maybe) tell the story about Trey taking off the opposite runway

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2
Q

Tell me how you became a pilot

A
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3
Q

Why do you want to work at NetJets

A
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4
Q

Relate a time when you had a disagreement with a fellow crew member and what you did to resolve it

A

I would tell the Zach checklist story

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5
Q

Have you ever failed a checkride

A
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6
Q

When did you go above and beyond to exceed a customer’s expectations

A

The moving story.

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7
Q

Tell me about a time that you had a very unhappy customer, and how did you know and deal with it

A

Emily and her checkride

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8
Q

Tell me about yourself

A
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9
Q

What do you know about NetJets

A

History
* Founded in 1964 as executive jet airways as the first private business jet charter
Long term business model
Sells fractions of aircraft, in return the owner gets gets guaranteed access to the aircraft for as many hours as the share size
Business aviation is a popular service
* Service
* Operating 900+ aircraft
* 10 service hubs
* Access anytime all over the globe w/ as little as four hours notice
* Record
* Operating for over 60 years
* Safety
* Is part of the company’s DNA, not just a word
* NetJets hires the best pilots
* And spends more money on training than most companies spend on salaries
* Fatigue risk management system
* Biomathematical model integrated into the scheduling software
* Security
* Backed by Berkshire Hathway and prepared to handle economic tides
* We’re in a slight shake out right now, and NetJets will not be one shook
* 95% of owners choose net jets year after year
* Then net jets will dominate the field and people will pay an appropriate amount
Pilots
* When spots open up, a lot of pilots want the job, and not a lot of pilots want to leave
* For a large majority of pilots, NetJets is the career goal
* Growth opportunities

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10
Q

Tell me about a time you had a conflict with a fellow pilot

A

Would also tell Zach story. Try to think of another one though.

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11
Q

Tell us how you got to where you are now

A

Be cool. Make what you say sound good.

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12
Q

Tell me about a time you had a hard time getting along with a pilot

A
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13
Q

Did you ever have to work with a person who had a reputation for being difficult to work with and tell us how you successfully or unsuccessfully handled it

A
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14
Q

Tell me how you define elite service? What’s my philosophy of it and how far would I go to achieve it?

A

A lot of people can provide great service, but to me elite service is personal.

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15
Q

Examples of how you have applied customer service in your career

A

Tell the Corey Adams story

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16
Q

Why did you leave your previous employer

A
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17
Q

What are the qualities of a good pilot

A
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18
Q

What is your customer service philosophy

A

Maybe the golden rule

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19
Q

Have you ever been in the cockpit where CRM broke down

A
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20
Q

Why are you considering a job change at this time

A
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21
Q

Have you had to make a tough decision? What was it

A
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22
Q

What makes you different/what sets you apart

A
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23
Q

How would your peers describe you

A
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24
Q

Tell me about a time you’ve have to demonstrate crew resource management

A

Probably describe a time when you’ve had an engine fire or rough running engine

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25
Q

Passengers arrive with a pet not on a leash. FARs say the pet has to be on a leash. They say that the last four crews have let it be off the leash. What do you do?

A
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26
Q

What aircraft would you like to fly and why?

A

Phenom 300
Best in class
Great ramp appeal, luxurious interior, high performance, g1000/g3000

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27
Q

Why should we hire you

A
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28
Q

Tell me about a time you had to deal with a disruptive customer

A
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29
Q

Have you every failed or refused a drug or alcohol screen

A
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30
Q

Tell me about a time you had an over assertive or weak captain and how you dealt with it

A

Tell that Franklin story with the landing “let me show you how it’s done”

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31
Q

Tell me about each of your jobs and how your customer service experience has developed at them

A
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32
Q

How did you deal with a difficult pilot on the flight deck

A
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33
Q

What is the role of a NetJets pilot

A
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34
Q

What was the most stressful day you’ve had at work

A
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35
Q

What does professionalism mean to you

A
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36
Q

Tell me about a time you had a difficult passenger

A
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37
Q

What would I do to make an owners flight more special for their trip on vacation

A

NetJets is very focussed on the owners and their happiness. The rule of thumb is #1 safety #2 FAR/REGS #3 What the owner wants

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38
Q

How would you treat an owner

A

First, with respect

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39
Q

Tell me about a time you were overloaded and how you handled it

A
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40
Q

Have you ever had any tickers or arrests in the past 5 years

A
41
Q

Are you allowed in Canada

A
42
Q

Who was your mentor and how did he/she help you

A

Let’s go with Hannah on this one. Could get you tell the story about the tail strikes

43
Q

What you appreciated the most from your mentor

A
44
Q

If you had three seconds left in this interview and you had to five one word to describe yourself what word would it be

A
45
Q

When have YOU experienced good customer service

A
46
Q

What does customer service mean to you

A
47
Q

How do you handle change

A
48
Q

What makes a good captain

A
49
Q

What would you like to see yourself accomplish in the next year or so

A
50
Q

What book did you last read

A
51
Q

What stresses you out on the job and how do you handle it

A
52
Q

What do you like least about your job

A
53
Q

If you had a problem with an owner how would you go about resolving it

A
54
Q

Give an example of how you used CRM recently

A
55
Q

When you leave here today you’ll be a name in a stack of papers, what will we remember about you

A
56
Q

You are currently a Captain, so how are you going to handle being a Co pilot again

A
57
Q

Name two role models

A
58
Q

Tell me a bout a time that you were unprofessional and how did you know it

A
59
Q

Tell me about a time when you had an emergency in flight, and how did you deal with it

A
60
Q

What is safety to you

A
61
Q

Tell me about a time you felt task saturated/overwhelmed

A
62
Q

What do you do on your days off

A
63
Q

What do you consider the greatest accomplishment of your life

A
64
Q

You are taking the governor from mammoth back to Sacramento and on preflight you discover the coffee pot is broken and the MEL requires that it be fixed. How do you handle it?

A
65
Q

In the time off you have a FBO’s from time to time what will you do during that time

A
66
Q

Differentiate between serving an owner and being safe

A
67
Q

Tell me about a time your company did something that made it harder to do your job and how you handled it

A

Perhaps the fuel scenario

68
Q

What do you like most about your job

A
69
Q

What did you do to handle your most stressful day at work

A
70
Q

Flying an owner coast to coast, over Kansas City, owner says he wants to stop for a steak dinner what do you do

A
71
Q

On the walk around you discover a nav light is burnt out. The owner really wants to go, what would you do

A
72
Q

How would you handle an owner that is upset about a delay

A
73
Q

What does CRM mean to you

A

It means two things.
Crew: two people in the flight deck, two heads are better than one, and using good interpersonal and leadership skills to provide our highest luxury service: safety
Resource: using all the available resources. iPad, avionics, flight attendant, ATC, and give the example about the snow on the runway

74
Q

What kind of positive change are you bringing in your current job

A
75
Q

Tell me about a time you took ownership of a problem

A
76
Q

How do you ensure safety at work

A
77
Q

Explain CRM to a non-pilot

A
78
Q

Where do you draw the line at customer service

A
79
Q

What would you expect as an owner

A

VIP service, respect, excellent aircraft condition and appearance, punctuality, crew confidence

80
Q

In one work, explain CRM

A

Teamwork

81
Q

You are taking a couple on their 25th anniversary from NY to Ireland. They’ve never been there before. What would you cater the airplane with and what kind of music/movies would you get

A
82
Q

You are about to start a ferry leg and the captain says “we don’t need the checklist” and takes it from you and puts it away. What do you do?

A

Sounds like they want you to stay firm with your answer

83
Q

The owners kids are drawing on the AC sidewall. What do you do?

A
84
Q

Tell me about your most hair raising experience in an airplane and how did you react

A
85
Q

You have the CEO of NJ on board. The weather is below NJ takeoff mins but not FAA mins. Other jets are taking off. The CEO tell you to ahead and go. Do you do it?

A
86
Q

What would you change about yourself

A
87
Q

What charities are you involved with

A
88
Q

The owner on your flight is scheduled to leave in 15 minutes. You get a call from ops advising that she really likes swizzlers. You can’t find any on-board. Where could you get them in less than 15 minutes.

A

Try the vending machine

89
Q

Is there anything you would like to share with us, but because we didn’t ask the right question you couldn’t

A
90
Q

Tell me about a time you had a SIC that was overstepping his/her boundary

A
91
Q

What is your worst attribute

A
92
Q

Have you ever been in an uncomfortable situation at work where you had to report a coworker for wrongdoing to your superiors? Why and how did you handle it?

A
93
Q

Describe in several adjectives a NetJets pilot

A
94
Q

How would you handle a PAX that was upset because of MX and WX delays or a bad business meeting

A
95
Q

You are on a flight and someone vomits and the owners want you to come back and take care of it. What do you do?

A
96
Q

What’s your favorite airport to fly into

A
97
Q

If you invited us to dinner, what would you cook?

A
98
Q

What are your responsibilities at your current job

A
99
Q

Famous person on board and I’ve got to outfit the cabin and buy an anniversary gift for his wife. How/what do I do?

A

NetJets (1 decks)

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