NetJets Interview Prep

Question 1

Tell me about a time that you had a disagreement with a colleague

Answer 1

(Maybe) tell the story about Trey taking off the opposite runway

Question 2

Tell me how you became a pilot

Question 3

Why do you want to work at NetJets

Question 4

Relate a time when you had a disagreement with a fellow crew member and what you did to resolve it

Answer 4

I would tell the Zach checklist story

Question 5

Have you ever failed a checkride

Question 6

When did you go above and beyond to exceed a customer’s expectations

Answer 6

The moving story.

Question 7

Tell me about a time that you had a very unhappy customer, and how did you know and deal with it

Answer 7

Emily and her checkride

Question 8

Tell me about yourself

Question 9

What do you know about NetJets

Answer 9

History
* Founded in 1964 as executive jet airways as the first private business jet charter
Long term business model
Sells fractions of aircraft, in return the owner gets gets guaranteed access to the aircraft for as many hours as the share size
Business aviation is a popular service
* Service
* Operating 900+ aircraft
* 10 service hubs
* Access anytime all over the globe w/ as little as four hours notice
* Record
* Operating for over 60 years
* Safety
* Is part of the company’s DNA, not just a word
* NetJets hires the best pilots
* And spends more money on training than most companies spend on salaries
* Fatigue risk management system
* Biomathematical model integrated into the scheduling software
* Security
* Backed by Berkshire Hathway and prepared to handle economic tides
* We’re in a slight shake out right now, and NetJets will not be one shook
* 95% of owners choose net jets year after year
* Then net jets will dominate the field and people will pay an appropriate amount
Pilots
* When spots open up, a lot of pilots want the job, and not a lot of pilots want to leave
* For a large majority of pilots, NetJets is the career goal
* Growth opportunities

Question 10

Tell me about a time you had a conflict with a fellow pilot

Answer 10

Would also tell Zach story. Try to think of another one though.

Question 11

Tell us how you got to where you are now

Answer 11

Be cool. Make what you say sound good.

Question 12

Tell me about a time you had a hard time getting along with a pilot

Question 13

Did you ever have to work with a person who had a reputation for being difficult to work with and tell us how you successfully or unsuccessfully handled it

Question 14

Tell me how you define elite service? What’s my philosophy of it and how far would I go to achieve it?

Answer 14

A lot of people can provide great service, but to me elite service is personal.

Question 15

Examples of how you have applied customer service in your career

Answer 15

Tell the Corey Adams story

Question 16

Why did you leave your previous employer

Question 17

What are the qualities of a good pilot

Question 18

What is your customer service philosophy

Answer 18

Maybe the golden rule

Question 19

Have you ever been in the cockpit where CRM broke down

Question 20

Why are you considering a job change at this time

Question 21

Have you had to make a tough decision? What was it

Question 22

What makes you different/what sets you apart

Question 23

How would your peers describe you

Question 24

Tell me about a time you’ve have to demonstrate crew resource management

Answer 24

Probably describe a time when you’ve had an engine fire or rough running engine

Question 25

Passengers arrive with a pet not on a leash. FARs say the pet has to be on a leash. They say that the last four crews have let it be off the leash. What do you do?

Question 26

What aircraft would you like to fly and why?

Answer 26

Phenom 300 Best in class Great ramp appeal, luxurious interior, high performance, g1000/g3000

Question 27

Why should we hire you

Question 28

Tell me about a time you had to deal with a disruptive customer

Question 29

Have you every failed or refused a drug or alcohol screen

Question 30

Tell me about a time you had an over assertive or weak captain and how you dealt with it

Answer 30

Tell that Franklin story with the landing “let me show you how it’s done”

Question 31

Tell me about each of your jobs and how your customer service experience has developed at them

Question 32

How did you deal with a difficult pilot on the flight deck

Question 33

What is the role of a NetJets pilot

Question 34

What was the most stressful day you've had at work

Question 35

What does professionalism mean to you

Question 36

Tell me about a time you had a difficult passenger

Question 37

What would I do to make an owners flight more special for their trip on vacation

Answer 37

NetJets is very focussed on the owners and their happiness. The rule of thumb is #1 safety #2 FAR/REGS #3 What the owner wants

Question 38

How would you treat an owner

Answer 38

First, with respect

Question 39

Tell me about a time you were overloaded and how you handled it

Question 40

Have you ever had any tickers or arrests in the past 5 years

Question 41

Are you allowed in Canada

Question 42

Who was your mentor and how did he/she help you

Answer 42

Let’s go with Hannah on this one. Could get you tell the story about the tail strikes

Question 43

What you appreciated the most from your mentor

Question 44

If you had three seconds left in this interview and you had to five one word to describe yourself what word would it be

Question 45

When have YOU experienced good customer service

Question 46

What does customer service mean to you

Question 47

How do you handle change

Question 48

What makes a good captain

Question 49

What would you like to see yourself accomplish in the next year or so

Question 50

What book did you last read

Question 51

What stresses you out on the job and how do you handle it

Question 52

What do you like least about your job

Question 53

If you had a problem with an owner how would you go about resolving it

Question 54

Give an example of how you used CRM recently

Question 55

When you leave here today you'll be a name in a stack of papers, what will we remember about you

Question 56

You are currently a Captain, so how are you going to handle being a Co pilot again

Question 57

Name two role models

Question 58

Tell me a bout a time that you were unprofessional and how did you know it

Question 59

Tell me about a time when you had an emergency in flight, and how did you deal with it

Question 60

What is safety to you

Question 61

Tell me about a time you felt task saturated/overwhelmed

Question 62

What do you do on your days off

Question 63

What do you consider the greatest accomplishment of your life

Question 64

You are taking the governor from mammoth back to Sacramento and on preflight you discover the coffee pot is broken and the MEL requires that it be fixed. How do you handle it?

Question 65

In the time off you have a FBO's from time to time what will you do during that time

Question 66

Differentiate between serving an owner and being safe

Question 67

Tell me about a time your company did something that made it harder to do your job and how you handled it

Answer 67

Perhaps the fuel scenario

Question 68

What do you like most about your job

Question 69

What did you do to handle your most stressful day at work

Question 70

Flying an owner coast to coast, over Kansas City, owner says he wants to stop for a steak dinner what do you do

Question 71

On the walk around you discover a nav light is burnt out. The owner really wants to go, what would you do

Question 72

How would you handle an owner that is upset about a delay

Question 73

What does CRM mean to you

Answer 73

It means two things. Crew: two people in the flight deck, two heads are better than one, and using good interpersonal and leadership skills to provide our highest luxury service: safety Resource: using all the available resources. iPad, avionics, flight attendant, ATC, and give the example about the snow on the runway

Question 74

What kind of positive change are you bringing in your current job

Question 75

Tell me about a time you took ownership of a problem

Question 76

How do you ensure safety at work

Question 77

Explain CRM to a non-pilot

Question 78

Where do you draw the line at customer service

Question 79

What would you expect as an owner

Answer 79

VIP service, respect, excellent aircraft condition and appearance, punctuality, crew confidence

Question 80

In one work, explain CRM

Answer 80

Teamwork

Question 81

You are taking a couple on their 25th anniversary from NY to Ireland. They've never been there before. What would you cater the airplane with and what kind of music/movies would you get

Question 82

You are about to start a ferry leg and the captain says "we don't need the checklist" and takes it from you and puts it away. What do you do?

Answer 82

Sounds like they want you to stay firm with your answer

Question 83

The owners kids are drawing on the AC sidewall. What do you do?

Question 84

Tell me about your most hair raising experience in an airplane and how did you react

Question 85

You have the CEO of NJ on board. The weather is below NJ takeoff mins but not FAA mins. Other jets are taking off. The CEO tell you to ahead and go. Do you do it?

Question 86

What would you change about yourself

Question 87

What charities are you involved with

Question 88

The owner on your flight is scheduled to leave in 15 minutes. You get a call from ops advising that she really likes swizzlers. You can't find any on-board. Where could you get them in less than 15 minutes.

Answer 88

Try the vending machine

Question 89

Is there anything you would like to share with us, but because we didn't ask the right question you couldn't

Question 90

Tell me about a time you had a SIC that was overstepping his/her boundary

Question 91

What is your worst attribute

Question 92

Have you ever been in an uncomfortable situation at work where you had to report a coworker for wrongdoing to your superiors? Why and how did you handle it?

Question 93

Describe in several adjectives a NetJets pilot

Question 94

How would you handle a PAX that was upset because of MX and WX delays or a bad business meeting

Question 95

You are on a flight and someone vomits and the owners want you to come back and take care of it. What do you do?

Question 96

What's your favorite airport to fly into

Question 97

If you invited us to dinner, what would you cook?

Question 98

What are your responsibilities at your current job

Question 99

Famous person on board and I've got to outfit the cabin and buy an anniversary gift for his wife. How/what do I do?