NetJets HR

Question 1

Why NetJets?

Answer 1

1. Culture; training, safety, customer service, and diverse fleet
2. People; 4 pilots working there all saying this is the place to be, expert crews and scheduling, no commuting
3. Me; No 121 for me…not a bus driver, how fortunate I could be working for NetJets

Question 2

NetJets Core Values

Answer 2

Safety, Service, and Access

Question 3

NetJets Mission Statement

Answer 3

To enhance the life of each owner, one exceptional travel experience at a time

Question 4

Tell me about yourself

Answer 4

Name and where I am from
How did I get into aviation…
Navy Career
Education history
Flight Instructor

Question 5

What is the difference between good vs. great customer service?

Question 6

TMAAT you provided exceptional customer service

Answer 6

Home Depot or Countertop gift

Question 7

How do I implement safety in the current flying I am doing?

Question 8

TMAAT I had to do something without all the information available

Question 9

TMAAT someone disagreed with me and how did I handle it

Question 10

What does a professional pilot mean to me?

Question 11

Tell me about my most challenging flight

Most memorable flight

Question 12

How do you implement customer service into your current job

Question 13

What does safety mean to you?

Question 14

What does customer service mean to you?

Question 15

Why should we hire you?

Answer 15

More than just flying…
Provide customers with a professional service and one that they are exceptionally happy about each time they use NetJets as their primary travel experience
Safety is top notch

Question 16

TMAAT you had to deal with an unhappy customer