Net Promoter Score Flashcards
1
Q
How likely is it that you would recommend our company to a friend or colleague?
A
Service Express Net Promoter Score is 91 out -100 to 100. Is the gold standard of customer experience metrics.
Industry Average is:30
Oracle: 25
Cisco: 38
Dell: 28
HP: 29
EMC: 4
IBM:27
