Negotiation & litigation

Question 1

prior to negotiations

Answer 1

adjuster must know max amount insurer is willing to pay

Question 2

negotiation tips

Answer 2

minor details, give and take, trust, first impression, professional attitude, respect, listen, develop a good reputation

Question 3

common negotiation techniques

Answer 3

humor, questions, demonstration, pleasant surprise, diversion, silence, have a back up offer ready, flexibility

Question 4

offers in court

Answer 4

any prior offers before court will not be allowed anymore

Question 5

should claim go to court

Answer 5

how much money your willing to lose and how will it affect the reputation of the insurer

Question 6

discoverable

Answer 6

the claim file is discoverable in court both sprites can use it

Question 7

criminal vs. civil court

Answer 7

criminal is against state civil is 2 parties against another

Question 8

criminal trial burden of proof

Answer 8

12/12 jurors guilt proved beyond a reasonable doubt

Question 9

civil trial burden of proof

Answer 9

preponderance of evidence - 51% supports plaintiff than defendant

Question 10

jury responsibilities in civil trial

Answer 10

determine parties type of negligence and amount of damages