NBE: Arts Section Flashcards
A general term designating a place suitable for the reception of a dead human body is a/an:
Tomb
Under this condition a Veteran’s Burial Benefit can be paid directly to the funeral home:
If a funeral home can demonstrate that a veteran’s funeral bill is unpaid
The casket used in Jewish Orthodox funeral service is called a/an:
Aron
The decedent’s social security number is required to be entered on a/an:
Death Certificate
A speech about the character of a decease person at the funeral service is known as a/an:
Eulogy
A funeral procession is also known as a:
Cortege
An unsolicited gift to a clergyman is call a/an:
Honorarium
A veteran’s grave marker can be obtained by making applications to the:
Veterans Administration
The proper terminology for the placing of cremated remains into a final container is:
Inurnment
When placing the casket on the lowering device, the casket bearers should grasp this portion of the handle:
Bar
Traditionally, the name given to a symbolic cloth covering placed over the casket is a/an:
Pall
A Protestant church designed so that the pulpit is centered in the sanctuary is called:
Non-liturgical
The United States flag that companies the body of a deceased military person should be presented to the:
Surviving spouse or next of kin
A mournful poem or song of lamentation for the dead is a/an:
Elegy
The main body of the church where seating is provided is the:
Nave
An altar attendant is called a/an:
Acolyte
The person who presides at the funeral service for the Church of Jesus Christ of Latter Day Saints is the:
Bishop of the Ward
Embalming is usually not practiced by the:
Jewish Orthodox
A cross with the image of the body of Christ superimposed is a:
Crucifix
A monument which is erected to the memory of the dead, but containing no remains is a/an:
Cenotaph
The only non-declinable fee on the General Price List is the :
Basic Service Fee
Which of the following disclosures are required on the General Price List by the FTC Funeral Rule:
Right of selection
If a consumer does not want to accept or look at the General Price List what do you have to do:
NOTHING AT ALL
The indirect method of approach for casket selection requires:
Adequate pre-counseling
How many caskets should be shown in a casket selection room:
12-30
In ordering inventory, the funeral home manager knows that the quantity to be purchased which minimizes total costs is the:
Economic order quantity
How can a funeral director develop an effective public relations campaign:
Develop public presentations on the value of the funeral
The process of planning and executing the development, pricing, promotion, and distribution of an organization’s goods/services:
Marketing
If a funeral home provides direct cremation, the Amended Funeral Rule requires you to:
Offer alternative containers or wood boxes
If a supplier offers a reduction of the price given for payment of an account within the time limits established by the sales contract, this is known as a:
Cash discount
A director's casket sales for a week are as follows; what would be the mode: $750 $900 $900 $1,175 $900
The mode is (repeated the most)
$900
The advantage of the declining price structure that improves with higher priced caskets:
Consumer Value Index or “CVI”
A coffin or casket made entirely of wood and containing no metal parts would required for the religion:
Jewish
The dimensions of a particular steel casket are 6’6” long and 23” wide. A casket invoiced as 6’6”XX would be how many inches wide?
27
Which of the following is classified as a hardwood?
Oak
A burial vault which is closed by lowering the dome over the base describes a/an:
Air seal
An example of a non-ferrous metal is:
Bronze
An option to a traditional casket display room would be:
A virtual computer program
In order to evaluate product needs, the funeral home manager may analyze the number of times sales in a given price bracket over a fixed period of time. This is called:
Sales frequency
The purchasing, pricing, display, and sale of the product is known as:
Merchandising
When collecting market data, the statistical study of human populations with respect to their size, and density, distribution, composition, and income is known as:
Demographics
The funeral director's casket sales for the week are the following; what is the mean? $700 $1,500 $1,200 =$3,400
1,133.33
Add all the totals and divide by 3
A method of price quotation in which one price includes both service and casket individually is:
Unit pricing
According to the FTC Funeral Rule, funeral directors may offer:
A traditional funeral package at a discount
Market research would include market data of the wealth produced in or near a community that provides employment and income to the local population. This is called:
Economic base
The best lighting option for the selection room is:
Indirect incandescent
If a preneed sale takes place outside of the funeral establishment, the customer may cancel the contract within:
3 days
Most experts recommend that a funeral home spend what percentage of its yearly gross income on advertising:
2-5%
Carl Rogers is well known for his work in humanistic therapy, which is also known as:
Client centered therapy
A person who expresses anxiety and discomfort while attending a visitation at a funeral home is most likely experiencing a/an:
Conditioned response
Which of the following is a determinant of grief?
Concurrent
Prior
Before
Concurrent stresses
The EVENT of a loss is
Mourning
The defense mechanism by which a person refuses to see things as they are because such facts are threatening to the ego is called:
Anxiety
According to Bowlby, attachments come from a need for:
Safety and security
“Affect” is synonymous with
Emotion
The PROCESS of incorporating a loss into one’s life is known as
Mourning
Blame directed outward is the definition of:
Anger
Blame directed inward is the definition of
Guilt
Psychology is defined as the study of
Human behavior
Crying would be example of a/an
External response to an emotion
Suicide resulting from a hopeless situation is:
Fatalistic
The funeral rite satisfies all of the following needs of the survivors EXCEPT:
Stress
An emotion characterized by sudden and extreme fear is:
Panic
In the early stages of developing relationship, it is important for the counselor to be:
Nonjudgmental
Directive counseling is also known as:
Active Counseling
Which of the following acts of morning is to experience the pain of loss?
Second
Using specialized techniques to help people with abnormal grief is known as:
Grief therapy
Carl Rogers is most frequently associated with:
Unconditional positive regard
The state of being prevented from attaining a goal best defines:
Frustration
Client-centered counseling is also known as:
Non-directive
Helping people to facilitate uncomplicated grief to a healthy completion of the tasks of grieving within a reasonable time frame best defines:
Grief counseling
Which of the following types of death would allow for anticipatory grief to occur:
AIDs
Of the following, who has the primary right to control final disposition of a body?
Adult son
If there is no will, the property and holdings of a deceased person will be distributed according to law and an administrator/personal representative will be appointed by the:
Court
In legal terminology, a dead human body is considered:
Quasi-property
A good business technique in funeral arrangements is to:
Have a written contract
The next of kin who delivers the personal effects of the deceased to the funeral director is properly termed a:
Bailor
State regulations of funeral services for the health and welfare of citizens is an example of a state’s:
Police power
Is not property in a real sense:
Dead Human Body
The funeral director who has physical possession of a dead human body is said to have:
Actual custody
In a cortege, drivers who are under the control of the funeral director are legally referred to as:
Agent drivers
Although a dead body is in one mortuary, the mortuary which has control of the final disposition is said to have
Constructive custody
As a funeral director, the only people you should inform, even if asked, that the deceased has an infectious disease are appropriate members of:
Your Staff
A practitioner serves a family and provides both services and merchandise. The state requires the funeral home to pay 4% sales tax on merchandise. How much sales tax does the funeral director pay the state? Prices are as follows:
Services $2,000
Casket $2,250
Vault $1,600
Total $5,850
$154.00
Add all the merchandise items and multiply by 4%
Any rate of interest above the maximum rate allowable by law is
Usury
The party who makes a offer is called the:
Offeror
The party who is sued in a civil suit is known as the:
Defendant
The doctrine of stare decisis is concerned with:
Case Law
The term that is used when all the terms of a contract have been fully performed by the contracting parties is:
Executed
False statements made in writing for the purpose of injuring the reputation of another constitute:
Libel
A business that is owned by one person is classified as a
Sole Proprietorship
Personal property permanently attached to land is known as a:
Fixture
Which of the following terms describes a sale in which the buyer, so long as the buyer is not in default, has a right to possession before payment in full is made?
Conditional Sale
A contract to keep an offer open for a specified time supported by consideration is called a/an:
Option
The person appointed by a court to oversee an estate is the:
Administrator
In law, a relationship of trust is expressed by the term:
Fiduciary
An intoxicated person makes a contract:
Voidable
The branch of the law which deals with the rules of conduct and actions governing a mortician during his legal relations with the public is:
Mortuary law
A private or civil wrong whose cause is intentional or caused by negligence for which there may be action or damages (money) is a
Tort
A notice of compliant given to a defendant defining the compliant and a time frame in which an answer must be received is a:
Summons
A term to describe the experience of grief, especially in young bereaved parents, where mourning customs are unclear due to an inappropriate death and the absence of prior bereavement experience; typical in society that has attempted to minimize the impact of death through medical control of disease and social control of those who deal with the dying and the dead:
Anomic Grief
The tendency in human beings to make strong affectional bonds with others coming from the need for security and safety
Bowlby’s Attachment Theory
The ACT or EVENT of separation or loss that results in the experience of grief:
Bereavement
Two units regarded as a pair; for example, husband and wife
Dy-Ad
The ability to enter into and share the feelings of others
Empathy
Persons are usually conscious of the relationship of the reaction to the death, but the reaction to the current experience is excessive and disabling.
Exaggerated Grief
