NBE: Arts Section Flashcards

1
Q

A general term designating a place suitable for the reception of a dead human body is a/an:

A

Tomb

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2
Q

Under this condition a Veteran’s Burial Benefit can be paid directly to the funeral home:

A

If a funeral home can demonstrate that a veteran’s funeral bill is unpaid

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3
Q

The casket used in Jewish Orthodox funeral service is called a/an:

A

Aron

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4
Q

The decedent’s social security number is required to be entered on a/an:

A

Death Certificate

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5
Q

A speech about the character of a decease person at the funeral service is known as a/an:

A

Eulogy

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6
Q

A funeral procession is also known as a:

A

Cortege

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7
Q

An unsolicited gift to a clergyman is call a/an:

A

Honorarium

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8
Q

A veteran’s grave marker can be obtained by making applications to the:

A

Veterans Administration

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9
Q

The proper terminology for the placing of cremated remains into a final container is:

A

Inurnment

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10
Q

When placing the casket on the lowering device, the casket bearers should grasp this portion of the handle:

A

Bar

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11
Q

Traditionally, the name given to a symbolic cloth covering placed over the casket is a/an:

A

Pall

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12
Q

A Protestant church designed so that the pulpit is centered in the sanctuary is called:

A

Non-liturgical

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13
Q

The United States flag that companies the body of a deceased military person should be presented to the:

A

Surviving spouse or next of kin

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14
Q

A mournful poem or song of lamentation for the dead is a/an:

A

Elegy

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15
Q

The main body of the church where seating is provided is the:

A

Nave

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16
Q

An altar attendant is called a/an:

A

Acolyte

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17
Q

The person who presides at the funeral service for the Church of Jesus Christ of Latter Day Saints is the:

A

Bishop of the Ward

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18
Q

Embalming is usually not practiced by the:

A

Jewish Orthodox

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19
Q

A cross with the image of the body of Christ superimposed is a:

A

Crucifix

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20
Q

A monument which is erected to the memory of the dead, but containing no remains is a/an:

A

Cenotaph

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21
Q

The only non-declinable fee on the General Price List is the :

A

Basic Service Fee

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22
Q

Which of the following disclosures are required on the General Price List by the FTC Funeral Rule:

A

Right of selection

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23
Q

If a consumer does not want to accept or look at the General Price List what do you have to do:

A

NOTHING AT ALL

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24
Q

The indirect method of approach for casket selection requires:

A

Adequate pre-counseling

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25
Q

How many caskets should be shown in a casket selection room:

A

12-30

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26
Q

In ordering inventory, the funeral home manager knows that the quantity to be purchased which minimizes total costs is the:

A

Economic order quantity

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27
Q

How can a funeral director develop an effective public relations campaign:

A

Develop public presentations on the value of the funeral

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28
Q

The process of planning and executing the development, pricing, promotion, and distribution of an organization’s goods/services:

A

Marketing

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29
Q

If a funeral home provides direct cremation, the Amended Funeral Rule requires you to:

A

Offer alternative containers or wood boxes

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30
Q

If a supplier offers a reduction of the price given for payment of an account within the time limits established by the sales contract, this is known as a:

A

Cash discount

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31
Q
A director's casket sales for a week are as follows; what would be the mode:
$750
$900
$900
$1,175
$900
A

The mode is (repeated the most)

$900

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32
Q

The advantage of the declining price structure that improves with higher priced caskets:

A

Consumer Value Index or “CVI”

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33
Q

A coffin or casket made entirely of wood and containing no metal parts would required for the religion:

A

Jewish

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34
Q

The dimensions of a particular steel casket are 6’6” long and 23” wide. A casket invoiced as 6’6”XX would be how many inches wide?

A

27

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35
Q

Which of the following is classified as a hardwood?

A

Oak

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36
Q

A burial vault which is closed by lowering the dome over the base describes a/an:

A

Air seal

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37
Q

An example of a non-ferrous metal is:

A

Bronze

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38
Q

An option to a traditional casket display room would be:

A

A virtual computer program

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39
Q

In order to evaluate product needs, the funeral home manager may analyze the number of times sales in a given price bracket over a fixed period of time. This is called:

A

Sales frequency

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40
Q

The purchasing, pricing, display, and sale of the product is known as:

A

Merchandising

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41
Q

When collecting market data, the statistical study of human populations with respect to their size, and density, distribution, composition, and income is known as:

A

Demographics

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42
Q
The funeral director's casket sales for the week are the following; what is the mean? 
$700
$1,500
$1,200
=$3,400
A

1,133.33

Add all the totals and divide by 3

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43
Q

A method of price quotation in which one price includes both service and casket individually is:

A

Unit pricing

44
Q

According to the FTC Funeral Rule, funeral directors may offer:

A

A traditional funeral package at a discount

45
Q

Market research would include market data of the wealth produced in or near a community that provides employment and income to the local population. This is called:

A

Economic base

46
Q

The best lighting option for the selection room is:

A

Indirect incandescent

47
Q

If a preneed sale takes place outside of the funeral establishment, the customer may cancel the contract within:

A

3 days

48
Q

Most experts recommend that a funeral home spend what percentage of its yearly gross income on advertising:

A

2-5%

49
Q

Carl Rogers is well known for his work in humanistic therapy, which is also known as:

A

Client centered therapy

50
Q

A person who expresses anxiety and discomfort while attending a visitation at a funeral home is most likely experiencing a/an:

A

Conditioned response

51
Q

Which of the following is a determinant of grief?

Concurrent
Prior
Before

A

Concurrent stresses

52
Q

The EVENT of a loss is

A

Mourning

53
Q

The defense mechanism by which a person refuses to see things as they are because such facts are threatening to the ego is called:

A

Anxiety

54
Q

According to Bowlby, attachments come from a need for:

A

Safety and security

55
Q

“Affect” is synonymous with

A

Emotion

56
Q

The PROCESS of incorporating a loss into one’s life is known as

A

Mourning

57
Q

Blame directed outward is the definition of:

A

Anger

58
Q

Blame directed inward is the definition of

A

Guilt

59
Q

Psychology is defined as the study of

A

Human behavior

60
Q

Crying would be example of a/an

A

External response to an emotion

61
Q

Suicide resulting from a hopeless situation is:

A

Fatalistic

62
Q

The funeral rite satisfies all of the following needs of the survivors EXCEPT:

A

Stress

63
Q

An emotion characterized by sudden and extreme fear is:

A

Panic

64
Q

In the early stages of developing relationship, it is important for the counselor to be:

A

Nonjudgmental

65
Q

Directive counseling is also known as:

A

Active Counseling

66
Q

Which of the following acts of morning is to experience the pain of loss?

A

Second

67
Q

Using specialized techniques to help people with abnormal grief is known as:

A

Grief therapy

68
Q

Carl Rogers is most frequently associated with:

A

Unconditional positive regard

69
Q

The state of being prevented from attaining a goal best defines:

A

Frustration

70
Q

Client-centered counseling is also known as:

A

Non-directive

71
Q

Helping people to facilitate uncomplicated grief to a healthy completion of the tasks of grieving within a reasonable time frame best defines:

A

Grief counseling

72
Q

Which of the following types of death would allow for anticipatory grief to occur:

A

AIDs

73
Q

Of the following, who has the primary right to control final disposition of a body?

A

Adult son

74
Q

If there is no will, the property and holdings of a deceased person will be distributed according to law and an administrator/personal representative will be appointed by the:

A

Court

75
Q

In legal terminology, a dead human body is considered:

A

Quasi-property

76
Q

A good business technique in funeral arrangements is to:

A

Have a written contract

77
Q

The next of kin who delivers the personal effects of the deceased to the funeral director is properly termed a:

A

Bailor

78
Q

State regulations of funeral services for the health and welfare of citizens is an example of a state’s:

A

Police power

79
Q

Is not property in a real sense:

A

Dead Human Body

80
Q

The funeral director who has physical possession of a dead human body is said to have:

A

Actual custody

81
Q

In a cortege, drivers who are under the control of the funeral director are legally referred to as:

A

Agent drivers

82
Q

Although a dead body is in one mortuary, the mortuary which has control of the final disposition is said to have

A

Constructive custody

83
Q

As a funeral director, the only people you should inform, even if asked, that the deceased has an infectious disease are appropriate members of:

A

Your Staff

84
Q

A practitioner serves a family and provides both services and merchandise. The state requires the funeral home to pay 4% sales tax on merchandise. How much sales tax does the funeral director pay the state? Prices are as follows:

Services $2,000
Casket $2,250
Vault $1,600

Total $5,850

A

$154.00

Add all the merchandise items and multiply by 4%

85
Q

Any rate of interest above the maximum rate allowable by law is

A

Usury

86
Q

The party who makes a offer is called the:

A

Offeror

87
Q

The party who is sued in a civil suit is known as the:

A

Defendant

88
Q

The doctrine of stare decisis is concerned with:

A

Case Law

89
Q

The term that is used when all the terms of a contract have been fully performed by the contracting parties is:

A

Executed

90
Q

False statements made in writing for the purpose of injuring the reputation of another constitute:

A

Libel

91
Q

A business that is owned by one person is classified as a

A

Sole Proprietorship

92
Q

Personal property permanently attached to land is known as a:

A

Fixture

93
Q

Which of the following terms describes a sale in which the buyer, so long as the buyer is not in default, has a right to possession before payment in full is made?

A

Conditional Sale

94
Q

A contract to keep an offer open for a specified time supported by consideration is called a/an:

A

Option

95
Q

The person appointed by a court to oversee an estate is the:

A

Administrator

96
Q

In law, a relationship of trust is expressed by the term:

A

Fiduciary

97
Q

An intoxicated person makes a contract:

A

Voidable

98
Q

The branch of the law which deals with the rules of conduct and actions governing a mortician during his legal relations with the public is:

A

Mortuary law

99
Q

A private or civil wrong whose cause is intentional or caused by negligence for which there may be action or damages (money) is a

A

Tort

100
Q

A notice of compliant given to a defendant defining the compliant and a time frame in which an answer must be received is a:

A

Summons

101
Q

A term to describe the experience of grief, especially in young bereaved parents, where mourning customs are unclear due to an inappropriate death and the absence of prior bereavement experience; typical in society that has attempted to minimize the impact of death through medical control of disease and social control of those who deal with the dying and the dead:

A

Anomic Grief

102
Q

The tendency in human beings to make strong affectional bonds with others coming from the need for security and safety

A

Bowlby’s Attachment Theory

103
Q

The ACT or EVENT of separation or loss that results in the experience of grief:

A

Bereavement

104
Q

Two units regarded as a pair; for example, husband and wife

A

Dy-Ad

105
Q

The ability to enter into and share the feelings of others

A

Empathy

106
Q

Persons are usually conscious of the relationship of the reaction to the death, but the reaction to the current experience is excessive and disabling.

A

Exaggerated Grief