Narrowing Down The Problem

Question 1

What are the first 5 questions you can ask yourself when troubleshooting an issue?
Sally Had Wonton Segments and Cables

Answer 1

1) did you check the super simple stuff
2) is it hardware or software?
3) is it workstation or server?
4) which segments of the network are affected?
5) are there any cabling issues

Question 2

What 4 things make up the Super Simple Stuff list?

Loughlin Led a Powerful Entourage

Answer 2

1) login procedures and rights
2) link and collision lights
3) power switches, cords, and adapters
4) user errors
Loughlin Led a Powerful Entourage

Question 3

when troubleshooting user-oriented login issue, after eliminating the correct credentials and caps lock key, what would you check next?

Answer 3

Check for any network restrictions like time of day or login attempts have been violated

Question 4

The link light indicates what?

Answer 4

A Data-link layer connection is up

Question 5

When would you use the below two troubleshooting steps?

1) Start with the most obvious device
2) Work you way back to the power-service panel

Answer 5

Troubleshooting power issues

Question 6

Software updates can help solve random machine lockups - true or false?

Answer 6

True

Question 7

in identifying which segements are affected by a network connectivity issue, if multiple segments are affected what might the issue be regarding addressing?

Answer 7

duplicate IP addresses

Question 8

When checking a suspected copper cabling issue, along with checking the patch cabling from workstation to the walls, what 2 other things could be the problem?

Answer 8

1) EMI

2) Check the MDI/MDI-X port setting is correct

Question 9

If you are connecting two switches on the Uplink Port with a cross-over cable, what MDI/MDI-X setting should be used?

Answer 9

MDI

Question 10

Which port reverses the transmit and receive circuits of any twisted pair cable connected to it and eliminate the need for crossover cables?

Answer 10

Uplink Port