My Phone Book

Question 1

Which of the following record types makes up the Phone Book?

1. DXC
2. DXT
3. DXO
4. DXP

Answer 1

3. DXO

Question 2

T or F

Epic maintains the Phone Book with no input from the organizations listed.

Answer 2

False.

Question 3

Which of the following statements is true?

1. You must immediately call your CE TS when you make a change to your My Phone Book settings.
2. Epic will be notified automatically when changes are made to your My Phone Book settings.
3. An Epic representative will approve any changes you make prior to publishing those changes.

Answer 3

2 and 3 are true.

2. Epic will be notified automatically when changes are made to your My Phone Book settings.
3. An Epic representative will approve any changes you make prior to publishing those changes.

Question 4

Which of the following statements is/are true?

1. You can manually requests Phone Book updates.
2. You can set up a Heartbeat scheduled task to automatically update the Phone Book.
3. Updates occur every morning by 6am Eastern Time

Answer 4

1 and 2 are true.

1. You can manually requests Phone Book updates.
2. You can set up a Heartbeat scheduled task to automatically update the Phone Book.

Question 5

The default value for the Nearby patient radius setting is:

1. 25 miles
2. 50 miles
3. 75 miles
4. 100 miles

Answer 5

2. 50 miles

Question 6

Assistance Info can include which of the following:

1. IT Assistance
2. Query Assistance
3. Unlink Assistance
4. Audit Assistance
5. All of the above

Answer 6

5. All of the above

There is a 5th type as well - General Assistance.

Question 7

Which of the following is used to determine if your organization is near a patient?

1. Exact Address found in your DXO record
2. City listed in your DXO record
3. Zip code listed in your DXO record
4. Google Maps

Answer 7

3. Zip Code

Question 8

The Name shown in your DXO record _________ the same as the name displayed to users at other organizations in the Request Outside records activity

1. is
2. is not

Answer 8

1. is

Question 9

T or F

Each physical location for your organization must have a DXO record in Care Everywhere.

Answer 9

False

Question 10

Which of the following statements is/are true about CE Locations?

1. Additional CE Locations can be added by going to the CE Locations tab
2. CE Locations can be viewed as synonyms of the main organization
3. A new DXO record is created each time you add a new CE Location.

Answer 10

1, 2, and 3 are all true.

1. Additional CE Locations can be added by going to the CE Locations tab
2. CE Locations can be viewed as synonyms of the main organization
3. A new DXO record is created each time you add a new CE Location.

Question 11

Which of the following is/are true about updating your DXO record?

1. All changes must be approved by Epic before they are published.
2. Only Significant changes must be approved by Epic before they are published.

Answer 11

2. Only Significant changes must be approved by Epic before they are published.

Question 12

Which of the following are considered to be Significant changes (thus needing to be reviewed by Epic)?

1. URLs
2. Nearby radius
3. go-live date
4. direct address
5. assistance information

Answer 12

1. URLs
2. Go-live date
3. direct address

Question 13

T or F

You can have different Query Assistance phone numbers for different CE locations.

Answer 13

True

Question 14

T or F

When you change your Phone Book settings, those changes are pushed out to all other Epic customers immediately.

Answer 14

False

Question 15

The best way to manually update your Phone Book is to:

1. Call your CE TS at Epic and request they update it.
2. In Hyperspace, search for My Phone Book and use this activity to request an update.
3. In Hyperspace, search for Get Phone Book and use this activity to request an update.
4. None of the above - Your Phone Book cannot be manually updated.

Answer 15

3. In Hyperspace, search for Get Phone Book and use this activity to request an update.