MTA

Question 1

Every Employee should be encouraged to see themselves as an agent of ______

Answer 1

Change

Question 2

Motivation and Creativity lead to ____

Answer 2

Innovation

Question 3

Organisation are made up of people with different _______ , _________ , __________ & _________

Answer 3

attributes
needs
motivation
aspiration

Question 4

__________ is about doing something new or doing something in a new way that creates value for an
organization, group or wider society

Answer 4

Innovation

Question 5

__________ can evoke strong defensive reactions. To seek to secure something familiar is a common response

Answer 5

Change

Question 6

The Coping cycle has 5 phases, list them

Answer 6

1- Denial
2- Defense
3- Discarding
4- Adaptation
5- Internalization

Question 7

Leaders and agents who are involved in introducing change need to be aware of fluctuations in _________, ________ & _____________

Answer 7

self-confidence, self-esteem & motivation

Question 8

What are the drivers of change? list 5

Answer 8

• Fast and frequent technological change
• Globalization of production of goods and services,
  markets and competition
• Cheaper communication and distribution
  supported by the revolution in information and
  communication technology
• Government deregulation, including privatization
  and legislation to promote competition
• Changes in society and demography
• The competition for scarce natural resources
• Ecological concerns
• Competition
• Mergers, acquisitions and restructuring activity

Question 9

List the 4 zones of The Changing Organizational Context:

Answer 9

• Zone 1 is the inner circle: you and your immediate working environment.
• Zone 2: the other departments, management
  structure, human, physical and financial resources.
• Zone 3: customers, suppliers and local factors.
• Zone 4: social trends, the national and international
  economic climate, national government policy,
  global marketplace, technological innovation
  and environmental and ethical factors.

Question 10

Strategic planning has 3 stages:

Answer 10

1- Strategic analysis: Carrying out analysis of the organisation’s external context and it’s internal conditions and the resources as its disposal
2- Strategic choices: Identifying and developing different strategic choices and evaluating their benefits to the organization
3- Strategic implementation: Implementing the preferred strategy

Question 11

The 4 Key Questions of strategic planning:

Answer 11

Question 1: Where are we now?
Question 2: Where do we want to be?
Question 3: How will we get there?
Question 4: How can we measure progress and stay on track

Question 12

A mission statement describes the purpose of the organization and should answer the following questions:

Answer 12

Why does our organization exist?
What sort of business are we in?
What values and guiding principles support what we do?

Question 13

Zone 3 & Zone 4 uses STEEPLE or SWOT?

Answer 13

STEEPLE

Question 14

What is STEEPLE, SWOT analysis?

Answer 14

STEEPLE: Social, Technological, Economic, Environmental, Political, Legal and ethical analysis

SWOT: Strength, Weaknesses, Opportunities and Threats

Question 15

The three major criteria are:

Answer 15

• Suitability – do the proposals address the circumstances in which the organization is operating?
• Acceptability – do the proposals offer a good return on the investment (ROI) and present an acceptable level of risk and will stakeholders
  react favourably?
• Feasibility – can the proposed outcomes of the change program actually be achieved? Are the necessary resources and capabilities
  available?

Question 16

What is Project?

Answer 16

Project: is a temporary endeavour involving a connected sequence of activities and a range of resources, which is designed to achieve a specific outcome, which operates within time, cost and quality constraints and which is often used
to introduce change.

Question 17

All projects may be evaluated against the three generic criteria of ______ , _______ & _______ .

Answer 17

time, cost and quality

Question 18

Project Life cycle is:

Answer 18

• Initiation & definition - the development of the initial goal and technical specifications.
• Planning & organization – all detailed specifications, schedules, schematics, and plans are developed.
• Execution & implementation – the actual “work” of the project is performed.
• Monitoring and review – checking progress against agreed schedules and costs.
• Closure & evaluation – project is transferred to the customer, resources
  reassigned, project is formally closed out.

Question 19

Process refers to?

Answer 19

Refers to ongoing day to day activities in an organization.
Use existing systems, properties, and capabilities in a continuous, fairly repetitive manner.

Question 20

What Determinates the project success ?

Answer 20

Time
Budget
Performance
Client acceptance

Question 21

What are the project manager responsibilities?

Answer 21

 Selecting a team
 Developing project objectives and a plan for
execution
 Performing risk management activities
 Cost estimating and budgeting
 Scheduling
 Managing resources

Question 22

ToR is referred to ?

Answer 22

Terms Of Reference

Question 23

Three main ideas must be contained in the ‘Terms of Reference’ document?

Answer 23

What is project about?
How the project will be delivered?
Project feasibility

Question 24

What are the project stakeholders?

Answer 24

people and groups who have an interest in and are affected by the project and its outcomes.

Question 25

Stakeholder types are:

Answer 25

Customer
Project Sponsor
Project Manager / Leader
Team Member
Supplier
Other Stakeholder

Question 26

SMART is a reference to ?

Answer 26

Specific
Measurable
Achievable
Result oriented
Time related

Question 27

What are sources of risk?

Answer 27

Timing
Technology
People related
Finance
Customer

Question 28

What are the strategies of managing risks>

Answer 28

1- Risk Avoidance: refusing a contact because the risk is too high for the benefit that could result
2- Risk Reduction: Regular reviews can help to reduce the risk associated with particular stage of project
3- Risk Protection: taking out insurance against particular events the risk might happen in
4- Risk Management: Uses written agreements in areas of potential disagreement
5- Risk Transfer: passing the responsibility for a difficult task to another organisation