MSA

Question 1

What is the price of a monthlty membership for a ‘Basic Plus’ with interior?

Answer 1

47.99

Question 2

What is the price of a monthlty membership for a ‘Almost Everything’ with interior?

Answer 2

52.99

Question 3

What is the price of a monthlty membership for an ‘Everything’ with interior?

Answer 3

59.99

Question 4

• When a customer needs a quick vacuum and wipe down, what should you recommend?

Answer 4

An interior cleaning membership

Question 5

How would you describe an interior cleaning?

Answer 5

3 min vacuum, 3 min wipe down.

Question 6

How many detail packages do we offer?

Answer 6

Three

Question 7

How much does an unlimited club member save on details?

Answer 7

15% off

Question 8

• The rewards program allows the
  2/2
  customer to receive a free wash on which of the following?

Answer 8

His or her birthday and 11th wash

Question 9

The 10% off senior discount will still be applied if the customer signs up for a monthly membership?

Answer 9

False

Question 10

Customers do not have to register to get their 11th wash free?

Answer 10

False

Question 11

Customers do not have to register to get their birthday wash free?

Answer 11

False.

Question 12

Unlimited club members receive 25% off 3-packs?

Answer 12

False.

Question 13

What is the benefit of buying 2 or more 3 packs?

Answer 13

You get a free wash of the 3 pack your purchasing that day

Question 14

How many 3 packs can be loaded to a gift card?

Answer 14

5

Question 15

When do you offer a rewards pass and how much is it to join ?

Answer 15

Free to join, must register to redeem rewards.

Question 16

When a customer only comes once per month, or has multiple vehicles they dont wash often, what would you rec come?

Answer 16

A 3 pack

Question 17

How many unlimited club packages do we offer?

Answer 17

6

Question 18

What wash does not offer an unlimited club?

Answer 18

Basic

Question 19

Each unlimited club customer may come 2 times per day?

Answer 19

True

Question 20

On what day do unlimited club members get charged?

Answer 20

The date they signed up.

Question 21

Customers can wash as many
vehicles as they would like under 1 monthly membership.

Answer 21

False

Question 22

How much does it cost to upgrade for a 1 time interior cleaning?

Answer 22

$25.00

Question 23

What wash does an unmited club 1/1 customer get for their second wash of the day?

Answer 23

The wash that’s in their normal wash package.

Question 24

If an unlimited club customer is going out of town for a extended period of time but doesn’t want to cancel, what should they do?

Answer 24

Place their account on vacation hold.

Question 25

How many times does a customer have to come in, to benefit from the unlimited club?

Answer 25

2

Question 26

What makes the MSA role an important key to success?

Answer 26

Building rapport, to create positivity and greet every customer with a smile, understanding quality and service.

Question 27

What should you do if a customer ask you to cancel their membership?

Answer 27

Walk them through how to access their online account, ask them if it’s service related.

Question 28

Good customer service means taking care of a customer, regardless to if it’s a new sale or just an update to a members account.

Answer 28

True

Question 29

How many washes does Jax offer?

Answer 29

8

Question 30

Under sealant is included in the basic plus wash?

Answer 30

True

Question 31

What is the price of an ext basic plus wash?

Answer 31

14.00

Question 32

What is the price of an exterior almost everything wash?

Answer 32

18.00

Question 33

What is the price of an exterior everything wash ?

Answer 33

21.00

Question 34

What two washes offer tire shine?

Answer 34

Everything and almost everything.