Motivational Concepts Flashcards
Herzbergs Motivational Factors
personal growth and development, responsibility, achievement, recognition, promotional opportunities, and job interest.
Three Main Measures of Job Attitudes
Employee Engagement
Job Satisfaction
Organizational Commitment
Herzbergs Hygiene Factors
quality of supervisor, rate of pay, job security, policies and procedures, relationships, fringe benefits.
Peter Senge Learning Disciplines
Systems Thinking
Personal Mastery
Mental Models
Shared Vision
Team Learning
Edwards Deming
Quality is defined by the consumer
Juran
Proposed the Juran Trilogy:
Quality Planning, Control, and Improvements
Crosby
Management is the key factor
Conformance to requirements, “do it right the first time,” zero defects, measurement
The Big Five (OCEAN)
Openness, Conscientiousness, Extroversion, Agreeableness, Neuroticism
Skinner’s Intervention Strategies
Positive Reinforcement
Negative Reinforcement
Punishment
Extinction
Theory X Manager
Employees are lazy and stupid. Need constant direction
Theory Y Manager
Given the opportunity, people will seek out more challenging work and additional responsibilities.
David McClelland
Acquired needs theory - experiences acquired through out life motivate people to achieve in one of three areas:
Achievement
Affiliation
Power
Stacey Adams
equity theory: constantly measuring what I give vs. what I get.
Victor Vroom
Expectancy theory: people are motivated by expectation of reward.
Expectancy - can I?
Instrumentality - what’s in it for me?
Valence - whether the reward is worth it
Clayton Alderfer
ERG Theory: builds on Maslow, adds existence, relatedness, and growth.
